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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite launches new wholesale distributions solution in Japan in January 2026!
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite 2026.1 Release Notes - This document summarizes the changes to NetSuite between 2026.1 and the previous release.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Case Management Automatic Status Changes
I have some questions on cases.
- When a new case is created from an incoming email, the default status is "Not Started". If the agent replies to the case, the status does not change from "Not Started". It should become "In Progress" at that time since there is activity. How do I change the status to "In Progress" automatically as soon as the agent replies. (I don't want to have them set the status manually)'
- How do I close cases that have had no activity in more than 14 days.
- The email address on the customer record is usually for the accounting contact. The person who is contacting us may be in the contacts list but not the primary email. How do I make the case assign to the correct company if the email is in the Relationships - Contacts tab and not necessarily the primary email.
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