Matthew Brandon Hontiveros-Oracle Bronze Medal

Hello @User_FQ0VR, Upon checking here on my end here is what I can say about your questions. It's from a send email approval workflow so it's within internal company. Is this something you are aware that NetSuite is currently having an issue with? Currently there are no concerns with NetSuite regarding sending Email…

Hello @Paul Reading, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points…

Hello @User_FQ0VR, I see. Here is my answer to your question. Her manager is able to get in the sandbox but using an Administrator role. Does this mean I need to assign the user with an Administrator role as well? That shouldn't be the case. The user should be able to access their Production/Sandbox roles that do not have…

You're welcome, glad we were able to help!

Hello @gbradley, I see. Thank you for informing me of this. As I said earlier since it seems that the Dashboard Portlet for your Email Campaign Tracking is somehow customized what I can suggest is to reach out to the user/employee who created/edited that search to confirm as to why the Opened status is not working as…

Hello @gbradley, After checking here on my end here is what I can say about your concern. Since your concern is about a customized Dashboard Result, I cannot say for sure how it was set up. What I can suggest is to reach out to the person who created the Saved Search/Dashboard Portlet so you can confirm how it was set up.…

Hello @Paul Reading, After checking and investigating your concern here is what I can say about it. I have created a marketing email and tried to send it at 16:30 BST today and it is now 17:21 and the status is "Not Started (tentatively set for 29/9/2024 4:30 PM)" What could be wrong? I believe you should change the status…

Hello @User_9BMIN, I see. Thank you for informing me of this. I hope that you are able to find a scenario that works for your concern. Regards Matt

Hello @User_FQ0VR, Here is what I can say about your question. I have given the role without SAML SSO permission, the user is still unable to log in to her sandbox. Where should she access her sandbox? Is it through a regular netsuite login URL? Yes, if the role doesn't have the SAML SSO Permission users should log in…

Hello @User_FQ0VR, Here is what I can say about your questions. In a SAML/SSO-enabled environment, how do we give access to Sandbox (Non-SSO)? If you want to give access to users for your Sandbox account for non-SSO please provide roles that do not have this permission enabled Permissions sub tab > Setup sub tab > SAML…

Hello @entervalues-Oracle, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn…

Hello @User_9BMIN, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

You're welcome, glad we were able to help!

Hello @Ignacio Abella-Oracle, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn…

Hello @User_9BMIN, I see. Thank you for informing me of this. I tried to test your concern out in our Standard Test Account, and I was able to confirm that changing the Employee Restrictions and Subsidiary Restrictions have an effect on what Customers the Custom Roles can see when creating Transaction Records (For this…

Hello @entervalues-Oracle, I see. What I can suggest for you, or the affected user is to call NetSuite Customer Support since his concern is in need of quick resolution. Use this number to reach out to them. Please call 1-877-NETSUITE. (1-877-638-7848) Regards Matt

Hello @entervalues-Oracle, I see. What I can suggest is to reach out to an Administrator on your account to assist with the affected user. Please provide these possible solutions to the Administrator. User Gets "You have entered an invalid email address or password. Please try again." Using a Custom Role Login as…

You're welcome, glad we were able to help!

You're welcome, glad we were able to help!

Hello @User_E6GXP, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comments helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @Gab JS, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @entervalues-Oracle, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn…

Hello @User_9BMIN, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @Vernita, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and…

Hello @ojn, I would like to follow up on this thread. Please let us know if you need further assistance. If the previous comment helped in your concern, kindly click "Yes" on "Did this answer the question?". This will help others with the same question to easily find the correct answer. You can also earn points and unlock…

Hello @User_E6GXP, After checking and investigating here on my end here are information I gathered regarding your concern. Here are a few reasons as to why you are receiving this error. I will list down below the possible reasons. There may be a Scheduled Maintenance placed for your account To know more details about this…

Hello @Gab JS, After investigating and researching here on my end here are answers I can provide to your questions. Do we need to set up the DKIM but this is our scenario. Our email provider is Office 365 and we want that to stay as our email server. You don't need to set up DKIM, you'll be able to continue using that…

Hello @User_9BMIN, I see. Thank you for providing information on this. for now, please try to make changes and check if it works for you. I'll provide different scenarios for you to test. Scenario 1 Make changes to Employee Restrictions Select own, subordinate, and unassigned Check ALLOW VIEWING checkbox Save the changes…

Hello @entervalues-Oracle, I see. Thank you for providing this information. Here are possible solutions I can provide for you to check if it works for the affected user's concern. Please check this Suite Answer documents. User Gets "You have entered an invalid email address or password. Please try again." Using a Custom…

You're welcome, glad we were able to help!