Hi @User_5WEBX Please let us know if you need further assistance. Thank you.

Hi @Maurice Shallow I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" on the comment that helped you solve your error. This will help others with the same question easily find the correct answer. You will also…

Hi @KJD Kindly click "Yes" on "Did this answer the question?" on the comment that helped you solve your error. This will help others with the same question easily find the correct answer. You will also earn points and may unlock the Answer Accepter badge.

Hi @Amjad Kasem First, you need to make sure that the preferred form for this role has this Related Records tab enabled. Second, to view an any record in NetSuite, you need to provision the permission of the record to that role. Based on your screenshot, to show the Related Records subtab, enable the Financial History…

Hi @Amjad Kasem Please check the employee form used and make sure that the Related Records subtab is enabled. I hope this helps.

Hi @Alejandro Medina Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread.

Hi @User_5MQG5 Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread.

Hi @User_5WEBX Simply make sure that the recipient's name contains an email handler for the reply to be registered in the Communication tab of a NetSuite entity record. For reference, please see SuiteAnswers Id: 86895.

I am glad that link helped. The error was caused by a custom view which you had selected in the View field. This selection is sticky, meaning it is loaded every time you view the page until you select another view. Most likely the search contains a faulty formula or grouping selector. However, it should not cause issues as…

Hi @KJD As per checking, your Support Type is Basic. You can reach out to your Account Manager to discuss your concern and to update your case. When reporting Unexpected Errors to NetSuite Customer Support, it would be best to provide the Error ticket to help identify the issue faster. Please check this thread on how to…

Hi @Benjamin Paul - USA, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?". This will aid others with the same question to easily find the correct answer. You will also earn points and may unlock the Answer…

Hi @User_V5KBL If there is no hours specified in the email then you can skip this part. Where you able to adjust the User Registration Link Expiration? Is it now working as expected? Thank you.

Please follow the steps below. 1.Navigate to Customization > Workflow > Workflows 2.After you receive the error, adjust the URL after https://*ACCOUNT NUMBER*.app.netsuite.com/ as follows: Delete the rest of the URL and insert the following: app/common/search/search.nl?searchtype=Workflow&whence= This should load the…

Hi @Maurice Shallow Yes, making the user as their supervisor will work. Also check the Transactions permission in the custom employee center role like Bills, Expense Report, Purchase Order and Vendor Bill Approval. If this does not work, please review your workflow and make sure that the user/role is added to have the…

Hi @Maurice Shallow What type of approval process are you using? Are you using a workflow for approval routing? To approve vendor bills in the Employee Center using Standard Approval: Log in to NetSuite in the custom Employee Center role. In the Reminders portlet, click the Bill to Approve link. Optionally, click the date…

As per the Help file, the valid values range is upto 72 hours. After you update the User Registration Link Expiration in Hours field, the next step is for you to update the email template if the template specified the validity of the link. Sample: Also please note that the User Access Email link only works on new users and…

Hi @KJD How about accessing the page through Customization > Workflow > Workflows? If you're logging in as the administrator, you should be able to see this page.

Hi @User_V5KBL In Setup > Company > Email Preferences, take note of the name of the template that you want to edit. Then, navigate to Setup > Company > System Email Templates and make sure to filter the template to Access. Edit or Customize the template from here. I hope this helps.

Hi @User_RLW8F, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?". This will aid others with the same question to easily find the correct answer. You will also earn points and may unlock the Answer Accepter…

Hi @kathryn123, It could be the filter of your exchange server. I am glad that you are now able to receive the case notifications. Thank you for keeping this thread updated. 😊

Hi @Benjamin Paul - USA, This is by design. The standard roles and roles included in the bundle cannot be deleted. Thank you.

Great! Thanks for keeping the thead updated, Colleen.

Thank you,@User_ZCWF3. Tht's what I tought too. @kathryn123, I would like to confirm the status of the email in the Sent Email List. Does it say "Sent or Not Sent"? If the status is Not Sent, click on the number and you would see the reason for the failure. For the Delivery Status and its failure reason can be found in…

Hi @User_R8KYJ , I apologize for leaving out the information that the grayed-out checkboxes are part of Enhancement #111593. As per checking, there is no available workaround in hiding the buttons. Please vote for the enhancement request at SuiteIdeas to increase the votes it has. Thank you.

Hi @kathryn123 Please confirm the following. Are you using a group email address for your static employee group? In Setup > Support > Support Preferences > Notification tab, check if it is properly setup. In Setup > Company > Sent Email List and check if the email is in the list. Thank you.

You're welcome, Colleen. I suggest removing the duplicate LSA mass update record and leave one of each LSA type (Contact, Customer & Opportunity). Thank you.

Hi @User_RLW8F, Please check if there is a workflow created when sending an email to a customer when Item Fulfillment reaches Shipped status. Navigate to Customization > Workflow > Workflows. Filter the Record Type = Transaction and look for anything related to Item Fulfillment. Review the Email Template used in the…

Hi @CDuf , Yes, the Last Sales Activity field should automatically update when the assigned Sales Rep creates and sends an email. To check if the Last Sales Activity mass updates runs, navigate to Lists > Mass Update > Saved Mass Updates. Select the related Last Sales Activity mass update and go to Schedule tab. I hope…

Hi @Matan Shachaf The Employee field is not editable in the Employee Center because it is by design setup per Employee or user only. The Employee field can only be edited when Purchase Orders are created by Roles with higher level of Permission for Purchase Orders like the Administrator, A/P Clerk, etc. I hope you may find…

Thank you for updating this thread, @Amjad Kasem.☺️