Hi Colleen, Per testing, you get the WrongEmail value in the Detail field because the role assigned to this Customer Contact record contains SAML Single Sign-on or SuiteSignOn permission even if the record is inactive. It is the SAML Single Sign-on feature who triggers this invalid login attempt. As for the time zone, it…

Hi @User_82RRL, Per checking, this is a standard behavior of the system. To fix this, update the Customer record to have a valid email address. An enhancement request is also logged under Enhancement # 410434. Please feel free to visit SuiteIdeas to vote for this request. I hope this helps. Thanks, Michelle Jabanes | Ask a…

Hi @User_UZHF7, The users can click on this dashboard icon to view the Customer Dashboard. However, if you want this to be the default view, have the users enable the preference. Navigate to Home > Set Preferences Click Appearance tab In Centers & Dashboards: Check Set Customer Dashboard as Default View on Customer Record…

Hi Vernita, Setting this to default is logged under Enhancement # 313190. I don't see a possible workaround on this and I would suggest to vote for this enhancement request. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well.…

Hi @User_SZ0C3 , I would like to know if you have further questions. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

Hi @User_UZHF7, When publishing a dashboard, it looks at the Center Type assigned per role. You can only publish a dashboard to roles that tie to the same center in which you have personalized the dashboard. For example, if your role is set to Sales Person when you personalize a dashboard, you can publish it only to roles…

Hi Bridget, What type of saved search did you create? Please send us the following screenshots needed. Saved search > Criteria tab Saved search > Results tab The fields you want to populate in a saved search from the transaction record. Note: Please hide any confidential information before posting the screenshots. Thanks,…

Hi @Vernita, In your existing email template, you may use the following freemarkers to use the subsidiary field set in your Transaction or Entity record. ${entity.subsidiary} ${transaction.subsidiary} Example: I hope this helps. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others…

Hi Tim, Apologies, I forgot to include the SuiteAnswers Id: 66514 | Difference Between Administrator and Non-Administrator When Running a System Notes Search. It is by design that the users can not see other users System Notes. It is currenly logged under Enhancement Request # 134860. Please visit SuiteIdeas and dont'…

Hi Tim, Thank you for creating this thread. Try adding Notes Tab permission under Lists subtab and let me know how it goes. For reference, please see Permission to View System Notes. I hope this helps. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question…

Hi @User_SZ0C3 , It is by design that there is only one Primary Contact in the contact role. You can use the Alternate Contact for the second contact or you can create new contact roles at Setup > Sales > CRM Lists > New > Contact Role. I hope this helps. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your…

Thank you for keeping this thread updaed, @Eklon. I am glad it woked.☺️ Thanks, Michelle Jabanes | Ask a Guru

Hi @Eklon, Check if either of these permissions are assigned in the Employee record > Access subtab > Global Permissions. If none, create a new custom role using the Standard Accountant role. Let me know if you will still get the same error message. Thanks, Michelle Jabanes | Ask a Guru

Hi Michel, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. To any members who have insight, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hello @Eklon, The analytics data source is not accessible for the following roles: Administrator, Full Access (Deprecated), roles requiring Two-Factor Authentication (2FA), and roles accessing the Connect Service with IP restrictions. Per SuiteAnswers article: Permissions Requiring Two-Factor Authentication (2FA), as of…

Hi @faisalabdulmoid_39498, I have not found a documentation about CMMC requirements and how to move your account domain to Oracle OCI GOV. I would suggest, continue working on the support case you opened because this may require further checking. I hope this helps. Thanks, Michelle Jabanes | Ask a Guru

Hi @ehaynes, Let us isolate if there are missing permissions. Log as Administrator Navigate to the page/record where the User doesn't have access to Copy the URL of the page Switch role from Administrator to custom role Paste the URL copied from Step 3 to browser's address field Click Go or press Enter Also, can you tell…

Hi Bridget, This is filed under the Enhancement numbers 59784 and 87463. You can discuss the workaround below if you have an in-house developer who is knowledgeable with scripts. Create a Custom Field as this will hold the value of the current user editing the record. Create a Client Script that will set the value of…

Hi @faisalabdulmoid_39498, I am currently checking on this and will get back to you. You may also want to check this link for NetSuite Application and Operational Security Features. Thanks, Michelle Jabanes | Ask a Guru

Hi Brad, Yes, the ehancement request has been completed. Thanks, Michelle Jabanes | Ask a Guru

Hi @User_SZ0C3 , The internal ID for this record field is contactrole. See the SuiteScript Records Browser for all internal IDs associated with this record. However, for exposing the list of the Contact Roles, it filed under Enhancements # 244266 and 634739. As an alternate solution, you can create a Customer Saved Search…

Hi @Joshua N, I would like to follow up on this thread. Please let me know if you have questions, if none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a…

Hi @User_KKDPY, Per checking, it would be best to consult a local IT since this setup is outside NetSuite. To other members who have a similar setup with their email, please feel free to share some tips below. Thanks, Michelle Jabanes | Ask a Guru

Hi Chris, As mentioned before, when you initially create a transaction, this will be the time that the system will use the email template you set in the custom Transaction form. However, having the ability to set a default Email template on the Email Message page is logged under Enhancement #67812. For the criteria, let me…

Hi @User_KKDPY, Welcome to NS Support Community and thank you for posting this thread. For new members, we suggest that you visit the NetSuite Support Community - Frequently Asked Questions (FAQs) for more information regarding the community. We also encourage that you update your profile, add a profile picture and…

Hi Chris, I would like to check if you need further assistance on this thread. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

Hi Pavlina, I would like to check if you need further assistance on this thread. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

Hi Lily, Thank you for creating this thread. I was able to replicate it when I tested it on my end. I would suggest to open a Support Case to further investigate the issue as this is similar to the existing Defect # 639332. I hope this helps. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as…

Hi Colleen, Using Formula = CASE WHEN {stage} = 'Open' THEN 1 ELSE 0 END, you can pull up all Open cases. If you want to get the number of Open cases each month, below Formula works in my testing. CASE WHEN {stage} = 'Open' THEN DECODE(to_char({createddate},'MM'),'05',1,null) ELSE 0 END Try adding the formula in your saved…

Hi @Joshua N, Yes, it would be best to contact your account manager to check Kanban for NetSuite. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru