Apologies for the confusion. Yes, that is correct. There is no workaround on this as the email message template under Set up Website only applies to orders generated from the NS web store. I also checked this internally and was advised that this is not possible through a workflow. The one suggested is just for a regular…

Hi Bryan, Pulling the custom record sublist is currently filed under Enhancement #327319 Scriptable Template > unable to pull up sublist from a Custom Record using. Per checking, there's no available workaround for us to customize the email template. Please feel free to add more details when voting for this request…

Hi Kalanina, Thank you very much for creating this thread! Please visit Required Permissions to View FAM Asset Records | Answer Id: 78165 to check on the required permissions. I am also tagging my colleagues @Micah Timbol-Oracle and @Emilia Ironov-Oracle for their inputs. Thanks, Michelle Jabanes | Ask a Guru

Hi @paula.courtemanche, I would like to follow up on this post. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

Hi Karan, I would like to follow up on this post. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

Hi @KNason76, The email message template under Set up Website only applies to orders generated from the NS web store. You can try to create a TEST Custom Transaction Form and set the Custom Template in Email Message Template field. Try to generate an invoice. I hope this will help. Thanks, Michelle Jabanes | Ask a Guru

Hi Geeta, Yes, NetSuite supports both Azure and Okta. For more information, please see below SuiteAnswers: SAML Single Sign-on | Answer Id: 24490 SAML SSO FAQ | Answer Id: 82963 Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as…

Hi Johnny, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi @Neo_Suite, Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

Hello @Hormese Paul, Thank you for creating this thread. It seems this thread is duplicate of the thread of Default Email template. Please note, we will communicate on that thread as it has the same topic of discussion. Thanks, Michelle Jabanes | Ask a Guru

Hi @Hormese Paul, This is logged under Enhancement #332540 and per checking, there's no available workaround. I would suggest to visit SuiteIdeas and don't forget to add details when voting for this enhancement. Thanks, Michelle Jabanes | Ask a Guru

Hi @Hormese Paul, Please follow the steps below on how to set the default Email Template. Navigate to Customization > Forms > Transaction Forms Custom Form: Click Edit Email Message Template dropdown: Select Email Template Click Save I hope this helps. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your…

Hi Karan, If you don't have a web store linked in your NetSuite account, you can enable this feature in Setup > Company > Enable Features > Web Presence tab. Check Web Site and Web Store checkboxes and click on Save. Navigate back you your item record and confirm if the Web Store tab is present. Thanks, Michelle…

Hi Karan, Navigate to your Item record > Web Store tab and make sure Display in Web Store checkbox is enabled. Once done, the item will be available in the Customer Center role. You can also use Item Mass Update when enabling Display in Web Store checkbox. I hope this helps. Thanks, Michelle Jabanes | Ask a Guru If you…

Hi Karan, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi @paula.courtemanche, The Overwrite Files with Same Name checkbox is only available in File Cabinet. Users who have the File Drag and Drop feature enabled might have write access to the destination folder. To avoid overwriting the file, the other users must not have access to the folder, a different destination folder…

Hi @esabis, I would suggest to open a Support Case to further check on your request. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question”, you’ll be able to aid the…

Hi Tyler, Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

Hi Araj, Do you still need assistance in adding the permissions to your custom role? If yes, please provide us the following information below. What Standard Role/Center Type did you used in this custom role? Do you have these permissions available in your Production Account? When was the last time you refreshed your…

Hi @Neo_Suite, This applies on all records and that includes customization and transaction. When this preference is enabled, system notes are generated only when records are updated, not when they are created. Record creation system notes are not needed because data is available in the newly created record itself. This…

Hi Tom, Aside from the preference you saw, there's no other existing preference for email font size. It is currently filed under the following Enhanceme Requests below. 190629 - General Preferences > Be able to have an option to define a default email font for the company using email templates 43941 - Home > Set…

Hi Tom, When you navigate to Messages > Emails, is the template field blank? Is there a Style, Format, Font or Size set in the message toolbar? Lastly, is this happening across all users? Thanks, Michelle Jabanes | Ask a Guru

Hi Tyler, Please see SuiteAnswer Id: 98001 | Display Item Fulfillment Tracking Numbers with Links to Tracking Pages on Email Template. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this…

Hi @Vernita, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Also, you might want to watch this video and see if this would help. Any members who has an insight on this, please feel free to reply to this thread.…

Hi Liz, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. I'm tagging my colleagues @Ivy Lopez-Oracle and @Joy Noreen Magoling-Oracle. Any members who has an insight on this, please feel free to reply to this…

Hi Bill, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi Araj, I would like to know the following. What Standard Role/Center Type did you used in this custom role? Do you have these permissions available in your Production Account? When was the last time you refreshed your Sandbox account? Thanks, Michelle Jabanes | Ask a Guru

Hi Tom, Are you still having the same issue? Please provide us the following to further investigate the concern. How did the recipient respond to the case email? Who is the assigned Support Rep in the case? Didn't the Support Rep's email address match on the email address in question? Thanks, Michelle Jabanes | Ask a Guru

Hi Colleen, I would suggest to open a Support Case and refer to Issue #630943 - Traffic Health Page > NetSuite UI > Resolve Response code 301 to further investigate. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By…

Hi @Vernita, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on EFT, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru