Thanks for checking, Tim. Can you send the screenshot of the entire Fields list? The Billable field might be unchecked and was moved at the bottom of the list. Thanks, Michelle Jabanes | Ask a Guru Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others…

Hi Tim, Do you see the Billable checkbox in the Standard form? If not, make sure the Time Tracking feature is enabled in Setup > Enable Features > Employees. Let me know how it goes. Thanks, Michelle Jabanes | Ask a Guru Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful.…

Hello @User_6Z1W1 , Per testing, it should keep those columns when saving the solution. How do you view your solution? Try clicking on the Preview Html link to view the newly created solution. I hope this helps. Thanks, Michelle Jabanes | Ask a Guru Kindly click "Yes" on "Did this answer the question?" if you find the…

Hi Amar @User_6Z1W1 , The first screenshot looks like a Solution search added to the dashboard. How did you publish your Knowledge Base? For reference, see SuiteAnswers Publishing a Knowledge Base. Thanks, Michelle Jabanes | Ask a Guru Kindly click "Yes" on "Did this answer the question?" if you find the reply on your…

Hi @jb123, You can create a Shortcuts portlet and publish the dashboard to the new role. For more information and instructions on how to add the Shortcuts portlet please see documentation below. Shortcuts Portlet Adding a Portlet to a Dashboard I hope this helps. Thanks, Michelle Jabanes | Ask a Guru Kindly click "Yes" on…

This might be a caching issue. Have you tried clearing your cache to check if you're getting the same option when creating a case? I am tagging my colleague @Patrick Fresnosa-Oracle to help you with your tax item concern. Thanks, Michelle Jabanes | Ask a Guru Kindly click "Yes" on "Did this answer the question?" if you…

Hi @NetSuite4All, To know what NetSuite Product is provisioned, navigate to Setup > Company > View Billing Information. The Product field on top left shows the customer's provisioned product, such as NetSuite, NetSuite OneWorld, or NetSuite CRM+. I hope this helps. Thanks, Michelle Jabanes | Ask a Guru Kindly click "Yes"…

Hi @Josh Godfrey, Per SuiteAnswers 8920, zip files are supported in File Cabinet. In the roles and permission, there is no option to restrict a file type to be uploaded or downloaded in NetSuite. There is no existing enhancement request related to this and I would suggest to submit one at SuiteIdeas. I hope this helps.…

Hi @User_S8PAJ, Is your Support Type Basic? You may want to check with your account manager regarding your Support Type. This may be the reason why you can not create cases other than C1. Going back to your main concern, can you please tell us more about the default tax item? Thanks, Michelle Jabanes | Ask a Guru Kindly…

Hello @Robert D., The Permissions' subtabs are not available in the Role Saved Search. Per checking, this is related to Enhancement #263956 Saved Search > Role > Ability to identify permissions that are under the Transactions subtab of the Roles page. What I would suggest is to put additional notes when submitting the…

Hi @PaulFleetwood and @Pierre_Plourde , Per SuiteAnswer Id: 65901, there are two different types of login pages for your NetSuite Account. The Standard and Customer Center login pages. You can customize the behavior when a user logs out of NetSuite. To specify a landing page for logout: Go to Setup > Company > Preferences…

Hi @User_Q2U93, Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi @Jjzwang, Navigate to View My Roles to check if you have access to your Sandbox Account. All of your roles can be found on the My Roles page. You can identify each account by viewing the Account Type column. If you are not an administrator and do not have access to your sandbox account, contact your NetSuite account…

Hi Lisa, In which folder is your Journal file saved? It seems that your "journal file" folder is different from your File Drag and Drop destination folder. If you have one folder for these two, the system will recognize if the file exists in the file cabinet when uploading it through the File Drag and Drop. See example…

Hello Elena, Apologies. The bundle Id is 1251. Thanks, Michelle Jabanes | Ask a Guru Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thank you!

Hi @Hakam Karawi , You will have to change the Global Subscription Status from Confirmed Opt In to Soft Opt In. Please take note that once your change is saved, only the customer can reset the subscription status back to Confirmed Opt-In. For more information please see SuiteAnswer Id: 62484. I hope this helps. Thanks,…

Hi Elena, Here are the steps on how to install the Administrator Role - Customizable bundle and how to edit a custom Admin role. Navigate to Customization > SuiteBundler > Search & Install Bundles Type '251 on the Keywords field then click Search Click Administrator Role - Customizable Click Install then click Install…

Try not to include the Customer or Contact filter. Is Mary's email included in the result? If yes, is it listed as Company:Mary? How about adding Contact:Company filter and select the company name? Will this work on your end? Thanks, Michelle Jabanes | Ask a Guru

Hi @User_UXQKR, Welcome to NetSuite Suppor Community! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi @Jyothi B, Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Colleen, Can you try Customer:Company Name filter and select the company name? Thanks, Michelle Jabanes | Ask a Guru

Hi Colleen, Per checking, this is the standard behavior when the Use Period = Yes, the Employees KPI will not be available from the dropdown menu. If you have checked the Use Periods box on a KPI scorecard, you need to define periods rather than date ranges. Employees will not be available on this scenario since there is…

Please navigate to Customization > SuiteBundler > Search & Install Bundles > List > Installed Bundles. Regards, Michelle Jabanes | Ask a Guru

Hello @User_3R4AR, Can you please confirm if you are using the NetSuite Approvals Workflow SuiteApp? If so, to enable a supervisor to approve vendor bills, you must provide at least the Edit level of access for both of the following permissions: For more details, please see SuiteAnswers: Vendor Bill Approvals | Answer Id:…

Hi @Rob Symmons, Thank you for checking on this information. Try to use the custentitydate_of_birth as the field id to display the date. Let me know how it goes. Regards, Michelle Jabanes | Ask a Guru

Thank you for providing us the details, @Rob Symmons. Please be advised that I have modified the screenshot provided. In the future, kindly remove any confidential information before attaching it to the comment. Have you checked if the field id is correct? Please navigate to Customization > Lists, Records, & Fields >…

Hi @dle_35705, In which particular record you would like to disable the Locations? You can associate employees with a specific location to ensure that employees have access to only the information associated with that location. You can also restrict access to transaction, employee, partner, and optionally item records…

Hi @kariingvaldson, This feature is currently filed under Enhancement # 196320 Gift Certificates > Recipient E-mail > Ability to Customize E-mail Sent to Recipients when Transaction is Created via NetSuite UI (Non-Web Store). Per checking, there's no available workaround for us to customize the email template. Please feel…

Hi @User_0CX76, Allow us to check on our Gurus who specializes in this area. Tagging my colleagues, @Ivy Lopez-Oracle and @Joy Noreen Magoling-Oracle Any members who has an insight on this, please feel free to reply below. Thanks, Michelle Jabanes | Ask a Guru

Hi Tim (@User_MF8Z2), Allow us to check on our Gurus who specializes in this area. Tagging @Emilia Ironov-Oracle @Micah Timbol-Oracle Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru