NetSuite is currently experiencing technical difficulties and as a result, call wait times may be longer than usual. SuiteAnswers, NetSuite Account Center and Contact Support Online may be affected. Please contact Support by phone if you require immediate assistance.

Some customers may receive an error when submitting an online case via SuiteAnswers. Support filed Defect 393726 SuiteAnswers > Contact Support Online > Submit a Support Case > Error encountered "A problem occurred while submitting your case. Customer Support has received your case information and will submit it manually."

UPS status page has posted the following message: "The UPS online real-time rate system is temporarily unavailable. Please resubmit your rate request in a few minutes."

Operations at NA West facility appear to be normal now.

SuiteAnswers is available now. We apologize for any inconvenience,

If you encounter an unexpected error when submitting an online case via SuiteAnswers, we still capture the case details but it may take some time to show up in your account. If you are reporting a critical issue, please include a phone number where you can be reached and Support will follow up with you.

We are currently experiencing a problem with the NetSuite Customer Support case management system, which is affecting case submission through SuiteAnswers. NetSuite is aware of the problem and working on a resolution. For current status on the resolution of this problem, please visit SuiteAnswers or check back here for…

This is now resolved. 11:03 AM - 11:16 AM (Resolved)

A regression in our caching service resulted in intermittent performance issues for certain customer work flows and functionality. This degradation was detected by our internal monitoring and escalated to Engineering for resolution. The root cause is well understood and steps to resolve the current regression as quickly as…

UPS Servers are experiencing issues on January 4, 2016, starting at around 9am EST. This is preventing customers from calculating Real Time Rates where the following error is returned: "Could not calculate cost for the selected Real time rate. The UPS online realtime rate system is temporarily unavailable. Please resubmit…

An incident in the network infrastructure in our NA West facility has resulted in a service interruption for customers local to that datacenter. The service interruption affected mostly the SuiteCommerce services. The incident has been resolved and the root cause is under investigation.

Support filed Defect 370429 Web Site Down.

According to status.netsuite.com, the problem affected customers local to the NA West DC between 11:46 am and 12:36 pm PST.

This is now resolved for all accounts.

The fix to Defect 340092 has been released to all accounts. This is now resolved.

This has been resolved. We apologize for the inconvenience.

Sandbox access has been restored and all NetSuite Systems are Operational. Engineers are monitoring this closely and investigating root cause. Please check status.netsuite.com for further updates.

This should now be resolved.

An incident in the network infrastructure in our NA East facility has resulted in a service interruption for customers local to that datacenter. This service interruption resulted in an inability to log in for all new accounts, password changes to existing accounts, and sporadically other routine operations. The root cause…

This was resolved at 11:08 AM PST. Please check status.netsuite.com for any updates.

This should now be resolved - All NetSuite Systems Are Fully Operational.

Support operations are back to normal. Thank you for your patience and we apologize for any inconvenience.

Support has confirmed FedEx rates are being calculated successfully now. If you continue to experience this issue, please contact Support and reference Defect 319458.

All System Operations are back to normal now.

The OpenAir site is now up and should be operational. Thanks,

[COLOR=#17375E]Service has been fully restored to regular operations. The defects in the application server layer which caused intermittent performance issues for some customers have been resolved. The root causes of the issues were recently injected changes which are understood and have been addressed. NetSuite is always…

Service has been mostly restored to regular operations. A defect in the application server layer is causing intermittent performance issues for some customers and the root causes are understood. Our engineers working to fully address the situation.

We have updated status.netsuite.com - All NetSuite Systems Fully Operational

Customer Training Webinar Now Available - SuiteAnswers Answer Id: 38588 In this video, we explore NetSuite’s New User Interface by examining changes in: [LIST] [*]Global Header and Navigation Areas [*]Dashboards [*]List Pages [*]Record Pages [*]Other Pages [/LIST] As well as next steps administrators and technical team…

All technical issues have now been resolved. Thank you for your patience and we apologize for any inconvenience.