Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Hi Mark, your case is being reviewed by Support and someone will contact you shortly.

When opening a CSV file directly, Excel treats long numeric sequences as numbers and displays them using scientific notation. This treatment leads to a loss of precision when the number has more than 16 digits and to loss of information when digits at 16+ position are truncated. Even if apostrophes or double quotes are…

The fix to Defect #- 291825 is targeted for release on 6/12/2014.

The first one may require changing the subject in order for the receiving server to accept the message. You should contact Support to investigate this further.

We still getting "unexpected error" results when trying to print (Shipping labels!). How will we know when this has been resolved? This has been documented in Defect 291226 - Please contact Support to have your case attached to this Defect and you will be notified once a fix has been released.

Defect 291226 was filed for Transaction > Save and Print > Unexpected Error - We are releasing the fix now.

Pradeep, Defect 291159 has been filed and we are currently investigating with highest priority. More information will be posted as it becomes available.

Customers who have sandbox accounts now have the opportunity to preview NetSuite's E-Fix for 24 hours before their production environment gets updated. See SuiteAnswers Answer Id: 33707 for more information.

If it's bounces you are experiencing with aol email addresses, see SuiteAnswers Answer Id: 20695 re: Best Practices to Avoid Bounces on Emails Sent to AOL Mail Users.

Some hosted ecommerce sites experienced intermittent performance problems. We have resolved the issue. Thanks,

We are tracking this in Defect 275591 - Left click any field name in NetSuite for Field Level Help > Field Level Help missing. Alternate Solution: Click Help in top right corner. Thanks,

Hi Brian, we are tracking this in Defect 276310. Please file a case with Support to be notified of any updates. Thanks,

Nathan, can you log in to NetSuite using https://system2.netsuite.com/pages/login.jsp? If the system2 domain provides better performance, then you can continue to use this domain to work as usual in your NetSuite account. Thanks,

You can also answer your security questions to verify your identity and have NetSuite email you a temporary password. NOTE: The first time you log in to NetSuite, you are prompted to answer three security questions. These answers are used to verify your identity if you forget your password or if you log in from a new…

Hi Aaron, the link works for me. This can occur when your browser session times out or an old bookmark. Try logging out, clear cache and close the browser completely, then log back in. Thanks,

We are tracking this in Issue #266802. You can contact Support to have your case attached to the issue. Thanks,

This is related to Defect 263347 and a fix should be rolled out shortly. Thanks,

Defect 263794 was filed for slow web store performance and we are currently investigating. Thanks,

Defect 263347 - ODBC > Query > Could not find any column information for table. The fix has been released and you should no longer be experiencing this issue. Thanks,

I feel like an idiot but how did you know it was FreeMarker? Now I have some place to go read up at least. The SuiteAnswer topic titled, Scriptable Email Templates (Beta) | Answer Id: 31901 mentions this and includes a link to the manual. Thanks,

You may need to enable the feature first at: Setup > Company > Enable Features > SuiteCloud tab > Custom Records. Thanks,

Try logging in to NetSuite using https://system2.netsuite.com/pages/login.jsp. If the system2 domain provides better performance, then you can continue to use this domain to work as usual in your NetSuite account. Thanks,

Hello, The Help files were recently updated on sandbox and should be available now. Can you try clearing cache and logging back into sandbox to confirm the links works? If not, please contact Support for assistance. Thanks,

Hello lauram, A google search for spf setup returns examples on setting this up with your domain. If needed, you can also get NetSuite's SPF Record from centralops.net, type netsuite.com on the "Domain or IP Address field" then press the Go button. You should get NetSuite's MX Record. Thanks,

The script deployments page at: Setup > Customization > Script Deployments lets you see all scripts deployed on records using the filters at the bottom of the page. You can also list any scripts and related workflows on the Scripted Records page at: Setup > Customization > Scripted Records. Workflows are also a…

This can occur when a contact record is removed from a customer record and then associated with a new customer. See SuiteAnswers Answer Id: 14706 for the related solution. Thanks,

"Here is a very useful article in our help guide Shrinivas. https://netsuite.custhelp.com/app/an...#N3150353600-0 " Every time I click this, I get the netsuite login screen.. I am already logged into netsuite. Never see the help page Bill The link is broken but it refers to SuiteAnswers Article ID 8988, titled "Updating…

Andrew, do the fields just not appear on the Estimate form once you've applied them? Thanks,

A couple of things that you could look at in this case: 1. Do the 2 users have different roles? If so, they may be assigned a different preferred form. Each form has a Roles tab that allows you to make a form Preferred for certain roles. 2. Confirm the Localization settings for both users under Home > Set Preferences >…

We are tracking this request in Enhancement 122880 : Web Services / Roles: Provide the ability to Create / Add / Update Roles via Web Services. You can vote for this in your Customer Center. Thanks,