Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Hi KMcC7808, Support Operations is responsible for providing status updates regarding service interruptions or, in some cases, application defects severe enough to limit NetSuite functionality. These service notifications provide additional details about ongoing events or security concerns that Oracle has deemed important…

KMcC7808, thank you for sharing your experience and honest opinion here. This is something we take seriously as Support strives to provide a superior customer experience from planning to go-live and post-deployment. As you mentioned, NetSuite has created different Support offerings ranging from SutieAnswers and online case…

Are you setup under Setup > Company > Company Management > Administrative Notifications? SuiteAnswer 9809 mentions this about Administrator notifications: By default, all notifications are presented to all account administrators. If one Administrator in an account acknowledges the notification, no other Administrators will…

pcutler, Support will still assist customers that want to start with a blank account. The following alternatives are suggested: [LIST] [*]Mass Delete via Inline Editing (Deleting Incorrect CSV Data | Answer Id: 9932) [*]Mass Delete (Performing Mass Deletes | Answer Id: 41014) [*]Use of script to mass delete records (Sample…

We have filed Defect 422939 NetSuite > Performance > System Slow for those accounts affected. Please have your case attached to receive further updates.

Has a defect been filed? If not, Support will need to gather details for QA to investigate further.

This should be resolved now. Visit https://status.netsuite.com for details.

Hi Megan, The problem appears to be with invoices that are reported as Unassigned for Actuals when they should be included in their respective sales team. I tried to run a similar report but wasn't able to get quota sales performance you're looking for. I'm including details from the issue so that others can see if they…

Winceth.A, I've heard of lift and shifting applications into the Oracle Cloud, but not sure how it would apply to a NetSuite Account - best option would be to speak with Support or your NetSuite Account Manager who could clarify the process for your specific use case.

Hi Megan, I'm sorry I haven't had time to look into this further. You may want to re-post this in the Reporting forum for additional visibility - https://usergroup.netsuite.com/users/forum/platform-areas/reporting

The data-center affected by this incident is NA East accorinding to the status page - An issue in our database infrastructure in our NA East facility has resulted in a degradation of service for some customer accounts local to that datacenter. Operations Engineers were notified of the issue by monitoring and are working to…

Please contact Support and provide the performance details. See SuiteAnswers Answer Id: 8964 for more information.

Account Administration > Outlook Integration

You should be able to submit online cases now through SuiteAnswers. Cases with an attached file will create a case but the attachment is not retained. This problem is still being investigated. Thanks,

Meganshelley What are your requirements with this report? Format, rows or specific fields that you are trying to pull?

No access problems have been reported about NetSuite Help or SuiteAnswers recently. Try https://netsuite.custhelp.com/app/home while logged into NetSuite. If the problem persists, contact Support for assistance. Thanks,

This is related to Defect 217880 - Reports > Inventory/Items > Current Inventory Status > Unable to browse, scrolling down to the lists skips around the page and some sections are missing. This issue affects multiple reports at this time. Alternate Solution: Export the report to Excel. Thanks,

This is being tracked by Issue 194370 - no eta. Thanks,

The Help Center content is now available – the table of contents shows and can be browsed. Thanks,

A possible solution for the error message, "You may not remove a subsidiary from an item that is a member of an assembly, group, or kit item if the parent item is available in that subsidiary." When disassociating an Item from a Subsidiary/ies make sure that the item is not a member of any assembly, group, or kit item that…

Several OneWorld training videos are also available in SuiteAnswers. [ATTACH=CONFIG]n298774[/ATTACH]

SuiteBundler allows NetSuite users to package together groups of objects for distribution to other accounts. These packages are called bundles, or SuiteApps. NetSuite hosts and maintains a repository for SuiteBundles, to enable developers and administrators to share and move custom bundles between accounts. You can search…

I don't think hierarchical information can be turned off. Under Results, try a formula (text) field using REGEXP_REPLACE(REGEXP_SUBSTR({altname},': [^:]+*$'),': ','') to return the child or RTRIM(REGEXP_SUBSTR({altname},'[^:]*')) to return the parent. Thanks, Thanks,

You can filter parents only with a formula like: case when {customer.parent} = {customer.entityid} then 1 else 0 end Set the condition to be Equal to 1. Thanks,

I believe the Billable Estimate can be edited only when the Consolidate Projects on Sales Transaction feature is not enabled under Setup > Accounting > Accounting Preferences > Items / Transactions > Sales & Pricing > Consolidate Projects on Sales Transactions.

I'm not %100 sure, but have you tried the Project Consolidation Preference? This SuiteAnswer outlines how to enable the feature.

For information on the availability of Job Costing and Project Budgeting, please contact your account representative.

Here's an inline picture: [ATTACH=CONFIG]n350023[/ATTACH]

You could customize the phone call form to not show the End Time and disable it. Thanks,

nclarke01, not sure if you've seen this SuiteAnswer (77813) but it may be related: Contract Renewals Not Creating Contract Items > Code: PRODUCT_MISS Details: Please make sure that a product license can be found with a product line of XXXX. Option A: Step 1: Change Contract Renewals Preferences. [LIST=1] [*]Navigate to…