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Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Hi Camille, Thanks for your response. Below is the information that can be helpful for your investigation * Is this the first time that you encountered the problem? Yes and we have noticed this issue a week back * Are you aware of any changes made in your Account prior to this issue? We have recently implemented Advanced…