Shorin Rio Daa-Oracle · Technical Support Engineer · Silver Trophy

Hi @JM Benitez, Were you able to check the inputs provided by our fellow member? If you would like to confirm if you can achieve your desired results through scripting or workflow, it is best that you reach out to your Account Manager. Let us know if you still require further assistance. Regards, Sho

Hi @Janice De Ocampo, Apologies for the late revert on this one. Can you provide screenshots for this so I can test this further? Also, kindly confirm if this is happening to a specific transaction or item only. Regards, Sho

Hi @User_HV6EH, Kindly provide a sample scenario or screenshots of the related records to give more context to your concern. This will help us perform further testing and review the behavior on our end. Thank you, and we look forward to your response. Regards, Sho

Hi @User_S6HY0, Based on further checking, there are existing cases with similar concerns that are currently being investigated by our engineers. We kindly recommend filing a support case so your account can be attached to the related issue for proper tracking and updates. When submitting the support case, please include…

Hi @RobertBongers, Based on testing, it is not possible to set a default location list view when the Advanced Item Location Configuration (AILC) feature is enabled. Users will need to manually select their preferred view (standard or customized). Once selected, NetSuite will remember the last used view when opening other…

Hi @User_09GDW, Were you able to check our previous comment? Let us know if you still require further assistance. Regards, Sho

Hi @User_09GDW, Apologies for the late revert on this one. If you are confirming whether setting the Inventory Count to 0 will empty the bin and all items with inventory in it, then yes, you are correct. Once the count is completed, an Inventory Adjustment transaction will be automatically created to reflect the counted…

Hi @Lyle Saltzman, Were you able to check our previous comment? Let us know if you still require further assistance. Regards, Sho

Hi @User_S1UWC, glad to have you with us today, and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! — In case you…

Hi @Lyle Saltzman, There is a step by step procedure in setting up thermal printers in SuiteAnswers article which I will be sending it to you below. Should you require further guidance on how to do the steps, you can file a support case. Printing Integrated Shipping Labels With a Thermal Printer Regards, Sho

Hi @Vernita, The Available Quantity on Sales Order = Available Quantity on the Item Record + Quantity Committed + Quantity Fulfilled. In your case, since the 100 units are backordered, this indicates that while there are still 300 units available at the location, these quantities have not yet been allocated to this…

Hi @Lee Rice Epstein, glad to have you with us today, and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! — In case…

Hi @ Vernita, There was stock on hand when the sales order was created; however, it was not allocated to this order and therefore was not committed on 17/12/2025. The available quantity may have been allocated to a different sales order, depending on your Allocation Strategy. On 12/01/2026, inventory was allocated to this…

Hi @Ken Zhang-Oracle, You are correct that it is expressed in quantity not days and when it is within or more than the threshold, it flags for action highlighting late demand in the workbench as high impact. Regards, Sho

Hi @User_ET02U, Were you able to check our previous comment? Let us know if you still require further assistance. Regards, Sho

Hi @User_ZJU8T, glad to have you with us today, and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! — In case you…

Hi @JMack Admin, Apologies for the late revert on this one. For concerns related to customizations, it would be best to reach out to your Account Manager, as they have the most complete understanding of your business requirements and current processes. Just to set proper expectations, support for building customizations…

Hi @ User_ET02U, Have you tried creating an Item Saved Search that exposes the Last Count Date, Item, and Location fields? Did it provide the results you were expecting? If possible, please share a screenshot of your current report so we can review it further. Based on our checking, there are currently no standard reports…

Hi @ User_DMW5Z, Were you able to check our previous comment? Let us know if you still require further assistance. Regards, Sho

Hi @Vandana Srivastava, Were you able to check our previous comment? Let us know if you still require further assistance. Regards, Sho

Hi @Vernita, Were you able to check our previous comment? Let us know if you still require further assistance. Regards, Sho

Hi @Mel H, glad to have you with us today, and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! — In case you know…

Hi @Craig_Verde, The Landed Cost Currency that will be applied to the Item Receipt/Standalone Bill will be the same as the Item Receipt/Standalone Bill. If the Landed Cost is using a different Currency, it will be converted to the Currency of the Item Receipt/Standalone Bill using the Exchange Rate at the time of the…

Hi @Vernita, From my understanding of the screenshot, when the transaction was initially created, there was no quantity available. As a result, the Expected Ship Date was set to 17/03/2026, based on the transaction date of 17/12/2025. On 12/01/2026, supply was allocated to this order, which caused the Expected Ship Date to…

Hi @User_DMW5Z, The "created from borrowing field" is found at the bottom part of the field selection in Saved Search. Kindly refer to the screenshot: Let me know if this is what you are looking for. Regards, Sho

Hi @Vandana Srivastava, Can you share the steps to reproduce your concern so I can test the standard behavior? It would greatly help if you can send some screenshots. Regards, Sho

Hi @SooLeng, Were you able to check the comment of our fellow member? Kindly let us know if you still require further assistance. Regards, Sho

Hi @User_0C38A, Were you able to check the comment of our fellow member? Kindly let us know if you still require further assistance. Regards, Sho

Hi @User_3LK0Y, When it is a system limitation, there is not much we can do as part of the support team but encourage our customers to vote so this will be considered in the future. We also advise our customers to reach out to their Account Manager to check if this is feasible with customizations. Kindly refer to these…

Hi @JPrice, glad to have you with us today, and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! — In case you know…