Tom Dalton · Owner · Silver Medal

I talked with Volusion and wasn't impressed with their sales staff. The product may be great, but the sales person I talked to was awful. I felt like I was talking to a prison call center. The lady had very little knowledge about their product and liked to hear herself talk bud didn't like listening to any of my questions.…

Darayush, My point of interest is if there will be a quantum jump in that area. You say.. We are absolutely working on enhancing the ECommerce product based on a roadmap that has largely been created using feedback from customers OK, but at what pace? Is it the same as what I've observed the past four years? Each new…

Why cant they say either "Yes" we are working on changing the system and it will be live maybe 2011 or something or say "No" they will continue at their own pace. I agree and you're right about the lack of input about fixing the ecommerce portion of NS. We've paid companies for "work arounds" just to find a NS fix was just…

Nice post James. Scathing but honest points. I came across this ecommerce provider. It has "Faceted Search" and it looks very promising. http://www.venda.com/ Also, it looks like some degree of "Faceted Search" is available in NetSuite, but like most of the missing ecommerce bits in NS ..you have to DIY with mixed results…

I sent a list of 48 features that Magento and other eCommerce platforms have as standard that NetSuite doesnt, 49 including the named images for google images. Some of the "features" should be very general requests like "interface overhaul" and "simplify" and "reduce the need for script writing". IMHO The new coupon…

"Scriptable Checkout" ...I wonder what percent of NS users have a script writer on staff. Making these features flexible is great, but menu driven set-up is what I'd prefer. NS is complicated enough and then if everyone is require to know javascript to set-up their cart... yeesh. I think you'll find that most ecommerce…

Will FarApp or Celigo move your webstore to Magento and keep all URLs the same or ...if not ....will they do all needed 301 redirects if URLs must change? Magento is sounding more and more like the way to go, but I'm too concerned with botching the SEO in the process of switching over. I've been down that road before (when…

When features are added, whether it's advanced coupon and gift certificate functionality or PayPal Integration, sometimes it feels like it's only to check off the box to say that the system can do it. I doubt that is the intention, but it's often not up to par with industry standards or does not have the flexibility to be…

After reading a bunch of "Magento versus Volusion" stories elsewhere online, I now believe that Volusion might be the better solution for most users seeking an external webstore connected to NetSuite. Magento has the advantage of being free, but Magento has no support an no hosting. Volusion isn't free, but it is only $25…

Is there anybody that has spend some time using both Magento and Volusion that can give their opinion about which one is better (and why)? thanks, Tom

Yahoo was also better about not making upgrades into add-ons. NS created the "ecommerce edition" as a paywall to exclude users from some ecommerce features in the form of new NS bundles relating to the webstore. NS made eBay integration an add-on. If you have the professional edition at Yahoo Stores, you'll get all new…

I truly believe that if NS begins to add focus to their ecommerce area and grow rapidly with features and enhancements they will attain many more happy customers. I agree except I think they've already begun. The problem is that they advancing the ecommerce at half the pace of the other webstores and so they are improving…

Most credit card processing companies (that I've used) have security levels that you can set manually. In other words, you can specify that CSV must match or bill zip must matches or else it fails or flagged as potential fraud. Security settings are usually your choice and they don't care because you're the one assuming…

I would agree that there are certain things that NS could and should do that would undeniably help sales for ecommerce users. Like, image URLS that are recognized by Google image search. You are loosing sales without them and so I don't know why NS won't add them. I can say that our sales were not down for 09. We've done a…

no can do. see... https://usergroup.netsuite.com/users/showthread.php?t=582 Vote for both of these enhancements: 83720 provide ability to create Matrix Items in a Kit/Package without having to create a Kit for every permutation; web customer would be able to select Matrix Child Items of Kit/Package 64307 Matrix item…

Best tip I know (assuming all URLs will change) is to do a 301 redirect pointing every old URL to the corresponding new NetSuite webstore URL. T

Ebay changes CONSTANTLY, while the NS eBay module does not. They squeak out a tiny little fix, or add a field or two every year or so, but the evolution is so far behind its crazy. Can I use in another thread, but change "eBay" to "eCommerce"? T

Is there a way to sell on eBay and have your ebay items with their "buy it now" price and reserve price equal to your webstore price + 10% ?? I've wanted to sell on eBay, but the prices we sell for in our webstore have VERY slim margins and the eBay fees + the cost paid to NetSuite to get into eBay would eat up 100% of our…

With a small amount of scripting and some custom records, you can create your own product reviews fairly easily That is true of many things in the NS webstore. I'd prefer it if one could say... Without ANY scripting and/or ANY custom records, you can create your own product reviews INCREDIBLY easily. I like the approach…

HERE is another problem that we have reported relating to Webstore search... Please provide detailed steps to reproduce the problem: 1. Webstore category set to "display in website = NO" and deactivated = "YES". 2. Create New category containing the same items in separate area of webstore with "display in website = YES"…

Yea, we found that PayPal Express had been deactivated in NetSuite and that was causing the unwanted PayPal behavior. I re-activated it and got back the behavior that we like (see first post in thread). So, I have PayPal Express turned on, but I use a trick shown elsewhere to hide the PayPal Express check-out button. We…

Don't know if you read the entire post before responding, but I'm talking about a kit with TWO items that each ship in different packages. We want it to respect all member package settings. I know that I could specify a package on the kit itself and that would override all member package settings. That would defeat the…

Is this still a "no go"?

I like your idea, but how would one create a "combined package" so that NetSuite knows two separate packages are being used (and what their dimensions are)? We can just combine the dimensions or else it would create a package that is too large to be accepted by UPS. This issue gets even more pronounced when the packages…

d.j. ditto here. Check our cache. Today we had a new one where we changed an item in NetSuite and the change wasn't reflected on new SO or POs with that item. I know that isn't a webstore cache issue, but it appears to have something to do with caching. -Tom

NS, will those URLs ever update? -Tom PS: Sounds like this might be another feature we asked for, but don't use.

Does 'storedisplayimagehtml' do the same thing? I wonder if it takes a while to update. Let me know if it starts working with the new URLs. We haven't implemented the descriptive URLs....yet. Tom PS: Is it possible to Mass-Update the standard "Alt Image Tag" or "Image Caption" field to = "contents of custom field". I…

This is not currently slated for the 2009.2 release. Our QA/Dev teams are looking into and is a feature that we expect to. Currently though there is no slated date for release. Phillip, Thanks for the update. Let your QA/Dev team know that each day that NS users go without this "feature" they are loosing thousands in sales…

<bump> From NetSuite's promotional webpage... Powerful website and webstore capabilities are essential for the success of any company doing business today. I agree and while non-encrypted image urls that end in JPG or GIF would be considered a basic features and not a "Powerful" web store capability, we need them anyhow…

Usspeed, Assuming you have the right things turned on at... Setup > Company > Enable Features ..like "Descriptive URLs feature" = ON and "Advanced Site Customization" = ON Then, Part 1. SetUp->Web-Site->SetUp Web Site Then click the "Setup" tab, you will see "use file extensions". That gives you JPG, GIF etc ...if desired…