プロフィール
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Celebrate Your 2025 Community Recap & Achievements!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Staying Connected During the Holidays
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
コメント
-
Yes, this also happens to us. I'm not sure if it has always worked that way, but I did notice it for the first time earlier this week. T
-
Are you using multi-locations? And per-line locations? I'm puzzled why you would create two of the same item as different types... (if it's the same type item, why not simply stock them in locations?) Meanwhile, your shipping question is a good one. Frankly the shipping calculations that NetSuite does can be pretty…
-
We are having issues (related to macs not working in NS), but we are not having the issues that you are having. -Tom
-
Thank GOD!! I was about to pitch our beloved macs. I still don't understand how it worked on a mac when I would change the customer off of the customer associated with the connected SO, BUT I'll take your word for it. I'll turn OFF the "handling fee" tables until mid October. -T
-
I wanted to add this new information (see previous post) to this issue, but when I try to go to the issue in the list of issues in our "support center", it says.... An unexpected error has occurred. Please go back and try again. I tried in Safari and FireFox.
-
I now see that it does the same thing on the PC, but after a short pause it corrects it. So, On a PC: The Sales Order says Subtotal $200, Shipping $15, TOTAL $215. I click on "Bill" on the SO and it creates a Cash Sale record. The cash sale says Subtotal $-15, Shipping $15, TOTAL null. <2 second pause> The cash sale…
-
Do both Cash Sales that are started from an existing customer record (using the Create new: Cash Sale quicklink) as well as for Cash Sales started with no customer initially specified (from Transactions > Sales > Enter Cash Sales) work? The problem is NOT prevalent when entering a NEW cash sale. In fact when testing a cash…
-
Still no fix. I just tried to check status of a fix in "support center" and I got ... An unexpected error has occurred. Please go back and try again. T
-
I am running 10.4.7 and Firefox 1.5.0.4 We use Mac OS 10.4.7 and we use both Intel Macs and regular power PC macs. I have tested this on 4 different macs. All 4 macs were using the latest versions of FIREFOX and safari and Camino. All had the same NS bug. So, I'm glad to See that your doing fine, but we are not doing good…
-
NS, is there any chance this will be fixed over the weekend or will I have to pitch our Macs and get all PCs? -Tom
-
I downloaded and re-installed JAVA and it didn't help. The problem only happens in "Cash Sale" records and it doesn't have the problem if it is a older deposited cash sale. It is just on the new "open" cash sale records. Unfortunately we can't use our macs until the issue is resolved. -Tom
-
NetSuite told me what the problem was. People with PayPal integration selected as a preference (as we do) were getting the payment tab on invoiced SO until recently. They recently fixed the "bug" that made the payment tab appear. That fix made the tab disappear on all of our invoiced SOs and as a result... we thought…
-
Actually, you are right. It NOW works as you have stated. At one time, it put a payment tab on invoiced sales orders. They have recently changed that form so that it doesn't show a payment tab. In fact, it used to have a payment tab that was void of content. That is; you would click the tab and it would bring up a tab with…
-
NS, any ETA on a fix. We are going on almost two weeks of "down time". I know you only consider "down time" as time when users can't even log into NS, but I look at "down time" as any time where a major function in NS is not working for us (due to circumstances outside of our control) and most of your customers probably…
-
Today it is doing the SAME problem on our PC when using FireFox... so it isn't a Mac only issue, but it doesn't seem to be effecting IE on the PC. -Tom
-
NS, is there any chance this will be fixed over the weekend or will I have to pitch our Macs and get all PCs? -Tom
-
A NEW detail was noticed about this Mac problem that makes us get Cash Sale records without any access to tabs or the save button. IT HAS A NEGATIVE SUBTOTAL on all of the CASH SALE records that it attempts to create. EXAMPLE: The Sales Order says Subtotal $200, Shipping $15, TOTAL $215. I click on "Bill" on the SO and it…
-
Ken, Do you or any NetSuite Employees have anything else to add?
-
Are you able to enter a customer name and push tab for completion on first load, or is that broken immediately? I can tab off of the customer's name. I still can't click save or switch tabs. The subtotal shows a negative value. You did help me find one curious thing. I can click customer->list and choose a different…
-
I now have 4 macs that are USELESS in NetSuite. I call NS and they can't duplicate the problem. They say "we don't have a Mac with the latest version of the mac OS to test on". I have to buy more PCs in a few days if NS doesn't fix these problems soon (and I really don't like PCs or spending money). Anyhow, here are 6…
-
In our case the page doesn't appear to reload. The lower tabs (like the address tab) don't work at all and some of the buttons (like "save") doesn't work. Other buttons "like the home tab" do work. It was happening mostly just on the "cash sale", but on my home mac I saw it happen in the SO. All other record types in NS…
-
> Have you confirmed that this does work for your account on a windows PC? Yes > Do you have a customised transaction form for these cash sale > transactions? Have you tried setting the 'custom form' field to > a different layout and reloading the page? Yes, I tested it with the standard CASH SALE FORM and it still had the…
-
We still have this problem today. Again it tested positive on 4 different browsers. I can't believe that no other Mac users are experiencing this issue. -Tom
-
Is anyone else running on a Intel Mac and using mac OS 10.4.7 and Safari version 2.0.4? I called NS to report the problem and the guy said that their Mac test machine's OS was not up-to-date. I am curious if anyone else (running a similar Mac system) is having the same NS problems described in my first post. T
-
I just tested using mac OS 10.4.3 and Safari and I could place an order online. -Tom
-
I did the "fix" in that other thread. It (their fix) was already checked (allow customers to create a SO) and so it didn't help us. I had a NEW check-out/cart error today and have been on hold with NS for over 40 minutes to submit a case. I'll probably hang up soon and enter it online. I tried to put in a order (through…
-
I have also fond some images showing up with a "?" on the web page (image not found symbol). When I look at the image in NS, it is set to "image is NOT available without login". NS doesn't let us do a document search for the "available without login" criteria or I could easily find the images that were effected. It looks…
-
I did the "fix" in that other thread. It (their fix) was already checked (allow customers to create a SO) and so it didn't help us. I had a NEW check-out/cart error today and have been on hold with NS for over 40 minutes to submit a case. I'll probably hang up soon and enter it online. I tried to put in a order (through…
-
This area is very confusing (when viewed in the item creation screen). We also have items that are stocked and sold in single units and we set NS to order them in 100 piece units. They have a reorder point of 25 single units and preferred stock level is 75 single units..... then when we get down to 25 units, it recommends…
-
But you also told it to only restock to 75 single units. If your reorder point is 25 and you order in 100s, surely the preferred stock level is 125? I think the system is just getting confused here between competing instructions. Mark Yes, but it should see that you order in units of 100 and be SMART ENOUGH to say…