It was mapped to subprojects in the previous (source) ERP and I mapped it to the subproject in my CSV import. Are you saying I should have used the parent project ID in the Project field? Yes, I added project/job mapping in my CSV, without that, the invoice wouldn't be tied to the right project. No, consolidate projects on…

The issue has been resolved, many thanks for your help.

@Patrick Fresnosa-Oracle I searched and found the offending field in Other Record Fields. Many thanks.

There is only one Next Approver in Field. Next Approver is available in Record (Join Field) where the current selection is Current Record. I did try that as part of troubleshooting but no go.

I manually sent an email to the Next Approver and it was delivered. I also reversed employee and supervisor roles and the same issue persisted - requestor received the email but next approver did not. This confirmed it is the workflow and not sending outbound emails.

The vendor Bill shows the email was sent to the right recipient but the email was not delivered. The log is also empty. Here are additional screenshots.

@Michelle Jabanes-Oracle Thank you. I verified the sent email list and discovered that, even though the Subject says (originally to the email of the Next Approver), there is no record for the true recipient or Next Approver on the Sent Email list. For example, the Sent Email List only shows an entry for the employee who…