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Yes, when we did the implementation we brought this contract over as a Cash Sale incorrectly which created a Sales Order that I can not bill. It should have been brought over as an unbilled Sales Order. The system will not let me cancel or void the open Sales Order since revenue has already been recognized. I can not find…
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Thank you so much! The problem is the associated Sales Order already has revenue generated against it. Would you recommend doing offsetting negative lines and then doing a new Sales Order?