we were updated last Weekend. We have three customers called this morning that they can not "process to check out" when they have finished picking items in the web shopping. Two of them are using IE, one is using Firefox. However, we can process the check out for them. But the shopping site seems very slow at the moment.…

How consistent is this? We've all been scratching our heads on this one today as a couple of PO# that we've generating in the past two weeks haven't been emailed. But using the same technique, others have gone through. Just putting this in there in case it is relevant. Coffeeguy

You can add a comments field to the transaction. Or just enter a non-inventory item (like misc) and edit the description. We had some text fields added to the remittance slip which prints on invoices.

This is funny. First time I experienced the issue was in a new User presentation on Monday showing them how easy it is to setup email footer and send an email. I'll wait for the defect to be resolved before attaching to the defect or rolling out more new users.

For anyone struggling with this, the answer is that you are required to have an internal id as an available filter. Thanks jeffbader for this little tip. First time to create a Field sourced dynamically from a Saved Search. I think I’ve complied with the requirements of the support article 31727 : Creating Custom Fields…

Cheers for the tips. A final thing it needed tweeking was () around the expression. ie WHEN ({custbody_carrier_code}='FASTWAY') THEN 'http://www.fastway.com.au' Also, I learned quite a lot from this thread : https://usergroup.netsuite.com/users/showthread.php?t=5889.

Same issue here. Good news is that additional options are implemented in the pending release 2010.2. I had a look at my beta environment and was able to produce separate statements for the child accounts or select a combined account. My problem will be solved. If you have time, check out the functionality in the beta.…

- Field type = Free-form text - Store Value = F, - Validation and Defaulting: Formula = T - Formula: {customer.terms} That makes sense to me. I set it up a couple of times but continue to get "ERROR: Field Not Found" when we create a new case and have entered the customer name ie the other customer sourced fields do come…

There is a setting >>Setup>>Company>>General Preferences. Uncheck the "Auto Name Customers" option. The help text for this field shows: Check this box to have the Auto box on customer records checked by default. This fills in the Customer ID automatically with the first and last name you enter in the Name field. Clear this…

I would like to use the template feature and send "text" messages out to client contact phone numbers e.g. in same way as Netsuite utilizes email, PDF, letter, fax. Is there a way to do this? Or does someone have an alternative way to approach this? Could you do this by subscribing to one of those services which sends sms…

Seems like a nice idea. Will discuss with our website guru(s).

Hmmm... almost coming up to the third birthday celebration for this one. Does anyone know if it was ever 'enhanced'. Can see Information Items listed on the CSV imports.

same issue for us. clearing the cache brought the joy of Christmas back again. our issue was the CSV imports would not progress past Mapping page.

When I want this to happen I create a Saved Search with the Criteria set to only show the items when they have dropped below the threshold. Then set an email update to send when the items included in the search results change.

I had another EM alert for status changes that wasn't working before now is???? Welcome to the Netsuite world.

Just noticed that there is now a setting in Setup>>Accounting>>Accounting Preferences to set a Default A/R account on the Items/Transactions tab. This also has a corresponding field on the Customer "Info" tab allowing the setting of the defaults for each customer. Yeah...I feel a weight has been lifted for me! I will…

We like that Home->Set Preferences->Transactions->Auto-Fill Transactions setting! Our business customers contact us on a monthly/regular basis and reorder similar products. The autofill completes the transaction ready for our CSO to discuss the enter the new order.

The aspect of this web delay picture that catches me regularly is that when I'm updating a number of items the first 1,2,3,4 items will appear immediately then item 5 takes a couple of hours, then item 6, 7 immediately then another random delay for another item.

Still struggling with the effective use of Netsuite on the iPad. Slightly OT, one other setting we played with, was Home>>Set Preferences>>Appearance>>Drop-Down Menus. When using iPad we set this to Open when Tab is Clicked.

Thanks - it is working again now.

I did this via a Saved Search which filtered for the new payments which then triggered a Schedule email at the end of each business day.

That's the search that is in my account too. It's working for us.

Thanks team. You will love this one. Your replies prompted me to look another way. In Summary, for Sales Reps without login access, they have a single Subsidiary. until they get a Role with more Subsidiary access. The employee Sales Rep doesn't have a Netsuite role or Access, just an Employee record for reporting. I gave…

Option #2 is the best practice. It is not possible to make Employee records cross-subsidiary, by design. Is it therefore possible to have an Employee as a Sales Rep in multiple subsidiaries?

How about putting a formula in your KPI reports to the effect that If the record has an old "imported" close date use that, if not use the Netsuite date. Could also be done via a custom field so other users could access the "corrected" Close date.

I'm not sure that customer owned items would fall into any of our accounting inventory that needs to be recorded on our accounts. They are no longer assets of the business. We take delivery of customer items which we track via a customer support Case. We modified the Case Status to include in transit, awaiting arrival and…

We also stopped using the NS Bins and also created a custom field. (Our issue with the intrinsic bin system is that we needed to have bins in each of our locations as well, even though not all items would go to all locations.) I'll explain how we do it and you can judge if it would work for you. On the item record we have…

2009.2 will tentatively include the ability to provide an absolute price per item on the customer record. Thanks, -e We have been using Absolute Prices for a set of items that we sell at different prices to customers depending upon volumes. We have come across one issue and wonder if there is a setting we need to make:…

I do that kind of thing all the time...interesting to see the pros make a rookie mistake.

I was experiencing this starting on the weekend. Using the Help link form a Netsuite page would take me to the relevant page of Help. If I then 'searched' for a term, I would see the search results. Clicking on any link from those search results resulted in a 404 error for the content. It has resolved itself sometime since…