ACS Monitor Mi6 - Frequently Asked Questions | December 14, 2022

Hey there!

Welcome to the new Mi6 Methodology! By now, you should have completed the Welcome Email communication and Knowledge Transfer with the respective AMOs and/or CS Delivery Teams for your Subscriptions.

Your Foundation cases should have been requested already or even completed. Likewise, your Welcome Call cases should be completed or waiting for the scheduled date.

Check out the list below to confirm status of your case.

Mi6: Welcome Email Not Sent

Mi6: Knowledge Transfer Not Completed 

Mi6 : Foundation Not Requested

Don’t forget to set your case status to “Closed” when you are done!

FREQUENTLY ASKED QUESTIONS