Angela Bayliss · Senior Solution Architect · SuiteMaster

Cecelia, I am glad it was well understood, thanks I think that is what it boils down to, communication. The levels of frustration in here can sometimes run pretty high. I often see what appears to be a complete breakdown in the ability to communicate well, leading to end users working against NS, instead of with it.…

yep- the new help section is nice. I had a realization at lunch. I think I may be a bit biased in my request for these books to be shared. I forgot a very key thing, that being that at training, we were provided a testing database that was essentially a completely set up company, for the purpose of training. It was the…

As a side note...the reason that I put together my own doc on landed costs was because I found the related Help documentation extremely limited, and I knew that if I (as administrator) didn't understand it, then I certainly wouldn't be able to help our users with it. It was all of the various user group posts that pointed…

Angela, What are you missing from a help/learning perspective? Is it introductory training for brand new Netsuite users or advanced stuff like the things that Evan is so good at answering in this forum? For us, we've found that brand new Netsuite users don't really benefit much from Netusite created tutorials and training…

Good idea. I have asked our UG moderator to add a new forum called Help Documentation but she is out of the office this week, so it might take a bit. Valerie Not touching my question, are you...what a dilemma for me. I really do not want to get myself into trouble here.

Chris, I too, will honor your request and not share these anymore. I would, however, encourage you to consider the possibility of those users who are small enough to not warrant the cost of traveling to training. Perhaps the idea that they can attend a webex training class (intro and possibly advanced) that could be fully…

Ah ... Netsuite training. It's time for a trip to San Mateo again. We also got a foam finger (I think Chris helped us steal it from someone's cubical), pens and as much Coke and Martinellis apple juice as we could drink. No training session is complete without a couple of Canadians in the class. Memories. Training and…

I also attended training in San Mateo. Lot's of great information in the classes but the training manual was invaluable. Not necessarily at the time but certainly when I got back to work and started to truly optimize Netsuite. I was working w/ the system for about 4 months prior to training... the book or something like it…

Angela, But me on the list of people to send those to, please! My email is cquilty@orchardsweet.com Whenever you have time...and after your quarter closing. Thanks! Cecelia You know, I wonder what would happen if everyone who wants these called their sales rep and asked for them by name. Suite foundations, 1 & 2.

Angela I would be interested in these books if you are willing to part with them. Heidi@bk2heatlh.com Heidi Reil sorry Heidi, I sent them twice, they bounced twice.

I also have the two books Angela is speaking about, Actually I have a few sets of them if Angela does not want to part with hers, let me know. I'd be happy to help you out. roscoe. when dealing with Absolute Vodka, wine, or white chocolate macadamia nut cookies, don't get in my way....:D I am going to address my response…

Well that's good and, if action is taken by Netsuite, all the better. It'll be interesting to see what's offered and nice to have Netsuite tell all of us what potential solutions can be offered. Good thread. glad to hear your not ticked at me. I really wasn't trying to be offensive. :o I expect that there will be some more…

Hey, I'm in the middle of nowhere, IL too. Let's start the first NS User Conference here! :) Cecelia LOL- doubt I should attend, there may be a price on my head in here by now.

I'm not trying to sling mud at all, I am trying to point out what I see as some of the most troubling aspects of our relationship with NS so far. I think a lot of the support issues have their root in sales. I really hope they are listening. I'm not posting for fun (I do have plenty to do otherwise :)), I am doing it…

Angela, I have no idea how online training is off topic when "your" post is on bartering NS training manuals that teach, as you mentioned, basic NS functionality that can be very useful. If your thread is only about getting something for your training manuals, then maybe my post was "hijacking" your thread. But if the…

I do have an MBA and I agree with Angela! .:paul ELEVATION thanks for your support paul. I think my initial attempt has kind of been washed away here. I am not trying to change netsuites world, just point out that having these fundamental guides can be helpful, very much so. It just seems so simple to give them out, and…

Im really not ignoring anyone here- even the more persistent pests- (Brian)- I am just absolutely buried with SEC filings at the moment- got pulled back into accounting for a while. I have been communicating with some people at Netsuite- there has been no post on this thread by NS simply because the final answer has not…

I've been a Netsuite user for about three years now and just recently started another company that will conduct online training called 60 Second Learning. A part of our curriculum development will be software training using learning content delivered by email on a daily basis in 60 second modules. The modules use…

"Working" with wireless internet next to my pool! ooo yeah- I get to halibut fish for four days next month, and all I have to do is login a few times while on the boat..... I really like that one.

I seem to have struck a chord, both with users, as well as Netsuite. I have been told that some kind of comment will be posted regarding this thread soon. If, for some reason, NS does not reply, I will be happy to keep this thread updated with current information.

Sorry to highjack, but I'll keep it brief... Not only do they convince you of all that, I got the distinct impression from my salesperson that "anyone can set it up." Then when it turns out that you don't understand everything and you talk to support, you get pushback on the fact that support isn't really installation…

The books costed about a $1000 bucks a day, I didn't get a shirt, but I got some pens and a big foam finger that says "NetSuite is #1". don't forget the great lunches and breakfasts....rofl about the finger, I didnt get one of those.....

Well - being one of those expensive consultants :-) - I agree on the one aspect that the documentation could be improved - specifically the help. But, as with any enterprise class ERP/CRM systems, it isnt a plug an play and does need professionally setup to ensure your getting the maximum benefit from the system. That…

Ditto. Put me on the list for receiving manuals without having the expense of traveling across the county to attend a workshop. I would love to attend a workshop if it was offered in my area (The middle of nowhere, IL). NetSuite, please stop looking for things "not" to include when users subscribe to your system. As JFK…

I like the logo. But seriously, Since I don't actually do much daily work in Netsuite as a user I don't really have a preference. With each area I investigate and clean up, I am continually impressed with the logic and ease of efficency in the design. At the moment, I like bins A LOT. Fedex integration is also right up…

I find it odd that with all of these posts, not one post has mentioned the forum. The forum, in itself is not that remarkable, lots of companies have them and use them. However, I must admit that knowing that we have a direct line to some key people at Netsuite is pretty amazing. Even if they don't always answer, they are…

good point, not only that, but it only took me a total of 64 minutes on hold, then ten for them to fix my problem. and yes, it is fixed. Hooray!

Not in NS. I burned through all my "add-on" module budget when I bought the "full" NS from my sales guy who told me I was getting the "full" product... :) I'm looking at it more from the perspective of what's the easiest way to do things in NS. As we have the board vendor info elsewhere, maybe it's just easier to have…

A junior member or member or senior member is based, in this forum, on how many posts you have made. Its automatic. Andy- I think 30 posts takes you from a junior member to a member, and 100 takes you to a senior. One more post, and you get your diploma ;)

We also send items out for evaluation, as well as check things out of inventory for internal use at tradeshows, etc. We have two processes in place, that seem to work well for us. Our evaluation process involves using customized transaction forms, we define as evaluation. These forms have all the documentation saying, if…