Angela Bayliss · Senior Solution Architect · Silver Crown

Hi Sean, Our business model does allow to do that, as we receive the customer order via phone, and we need to authorize the desired amount instantly. On the other hand we have facilitated the customers to have order modifications or cancellations at any point of time within the order life cycle (Approval to Billed) Syed,…

Hello, Our company recently set up credit card processing in Netsuite with Cybersource. When customers place an order online, their credit card gets charged right away. In Netsuite, when we bill, the credit card gets charged again. I think I can select the "credit card approved" box to stop the card from being charged a…

Deniz, Thank you very much. :) You are correct...the order appears to process successfully...logs the sale into netsuite 'pending approval'...and the credit card payment is never received at paypal and therefore obviously never authorized for payment. I will check into the IPs. Do you have any guidance as to where I can…

Perhaps something in this thread may be useful to you: https://usergroup.netsuite.com/users/showthread.php?t=9607&highlight=credit+card+processing

In your credit card processing account, there should be a setting in the administrative security/transaction settings. This setting will be worded along the lines of=allow non referenced credits...make sure this is set to allow. for Paypal, here is the step by step track. 1. Login to https://manager.paypal.com/ 2. Click…

Skyytek, I would like to know how to set up a escalation rule. If case goes unanswered in a set amount of time then escalate it to the manager to allocate or find out why... I called Customer Support and they told me that what you are saying was not possible. I am confused :confused: Thanks! Maidy Someone at NS needs to…

I am not sure what version you are using, but the round robin feature for sales is possible. It is associated to sales territories and rules. Go into the help guide (which has a really great now look) and type round robin into the global search. If you have the capability, its all right there. good luck!

I didn't say it was fast, I was offering a workaround, assuming that he only wants to do that for a customer for 5 different campaigns, it's pretty easy. It's only the 1 gmail account, it just appears different to NS so it will get through. I'm not really fussed... you outsmarted NS yet again. way to go wiz ;)

Would sure be nice to know the reasoning behind this setting on new accounts. If it is not based in some privacy law or otherwise, not sure why anyone would want this kind of default setting. It certainly creates a high level of frustration for everyone. Any thoughts, oh NS Gods?

and Steve- Not to mention that I've also become a human punching bag and likely have damaged my own reputation for recommending NetSuite in the first place. Is what it is. The damage is done. I just am more the wiser because of it. Welcome to the club-Don't take it personally. :) even those of us who really like NS must…

Steve, I sincerely commend you for your update. While at times it may seem that you are talking to yourself, let me assure you, people are watching and reading. Your situation, while at this time, is unique, seems to fall under the typical NS fashion of total lack of communication. An enhancement request to be able to know…

wow, steve. I feel your pain. You haven't gotten anywhere with communication with Netsuite? This is so not good. :(

Thanks matt, your wonderful..

Have you called support to troubleshoot your connection?

well, at 8:39 Pacific time, it is running flawlessly with CR.

I use CR all of the time. I havent tried it today, but I did do our financial statements yesterday without an issue. I use CR version 11, with netsuite odbc. I also use Excel with the ODBC. There are times when the tables come up empty in Excel, but it is just a matter of opening and closing the tables by choosing them…

Good To know, shannon, that is essentially what we had to do. Updating the SSL package is kind of downplayed, but very vital.

I spent a great deal of time last week fighting with this. When all was said and done, it turned out that the ODBC driver was not the problem. The SSL encryption package was not the most up to date, and this caused our failure. Once we removed and installed the latest package, it worked fine. The error you are getting is a…

Often in Netsuite, Perishable items are purchased and sold using lot numbered items. Expiration Dates can be assigned to Lot numbered items. You can find more information on this in Suiteanswers Answer ID 28196. Good Luck! ~angela

Good Morning Ann, I have used these functions, yes. As a solution provider for more than 10 years, I've dealt with all sorts of different area's within Netsuite. However, to clarify, Lot Number, expiration date and alerts are a combination of things, not a single module or area. Here is how the setup would flow: Set up lot…

Hello Paul, It has been a very long time, kind Sir, I hope life finds you well. Let's attack your request one area at a time... First, understanding what this account truly is. As copied and pasted from online Netsuite help. (Sometimes understanding the basics can help) Accounting for Received Purchase Orders A purchase…

Sounds like Units of Measure is exactly what you need. As taken directly from online help, Units of Measure overview: The Multiple Units of Measure feature enables you to define various units used to stock, purchase, and sell inventory items. Using units of measure allows greater flexibility and accuracy when tracking and…

That may be a solution for most folks, but some vendors we work with have a specific order date each week. During the previous week, we will take orders from customers for those items we don't normally stock due either to price or frequency of sales. Those items are special order only items. It is those items we wish to…

That might be a solution if I could then convert the saved search into a purchase order regardless of the vendor involved. I am aware that other systems have this functionality, so it puzzles me why Netsuite doesn't. :confused: OK, so if the saved search returns a qty of 10 items that need to be ordered, you can then…

Hi Joseph, I believe that your understanding of the 'Order items' feature isn't completely clear. As outlined in online help: You can create purchase orders in bulk for items you need to restock. The Order Items page lists items that Netsuite determines are in need of being replenished. In this way, bulk item ordering…

You can customize this pretty easily: Navigate to setup-customize-PDF Layouts-standard Item label layout or standard large item label. Edit the label template you want to use. There is no actual form, as you normally see-to apply the pdf to. Once you customize the pdf layout, be sure you mark 'preferred' - this will then…

I go to the purchase order that has been received, and it's Pending Bill. I click Edit. I can click any of the items in the list to update. Only "Received Qty" and "Billed" are greyed out. Can I change the status to previous one? go to the PO that has been received (view). Click on 'History'-then on 'receipts and bills'.…

Deniz, Is there something preventing you from editing the receipt?

Hello Rodrigo, As I mentioned in my previous post, I am not certain that you can apply a Units of Measure change to active inventory items. If it is possible, you would see a Units Type field on the basic subtab of the item. However, I would confirm with Netsuite that changing these will not affect any of the historical…

I just cleared my cache again - it still shows the serial number as available. When I search the transactions for the serial number, it shows the purchase order, but no receipt. Then support should be the way to go. Sorry, I tried.