Jack Daryl Espiel-Oracle Gold Crown

Hi @"ssilveri777", We would like to request the following information regarding your inquiry: 1. On what report are you trying to include Custom Record Fields? 2. What type of report is it (Standard Report, or Financial Report)? -Jack @"Jack Daryl Espiel-Oracle"

Final Update from https://status.netsuite.com at 1:00PM PDT states that our Engineers have applied a fix and the issue should now be resolved: In any case that you are still encountering the issue, please contact NetSuite Customer Support via normal channels. We apologize for the inconvenience this issue has caused. -Jack…

Update as of 12:26PM PDT: -Jack @"Jack Daryl Espiel-Oracle"

Issue update on https://status.netsuite.com as of 11:28AM PDT: -Jack @"Jack Daryl Espiel-Oracle"

Hi @"KennyT", In case that you are unable to reach out using the number above given by @"Robert Nedelkow-Oracle", you can email support@netsuite.com. Include the following information in your email: * Account Number * Your name * Details of the problem -Jack @"Jack Daryl Espiel-Oracle"

Hi @"farrago", There is an ongoing issue right now for different areas of the NetSuite Services and the following defect has been filed for this: Defect 579708: Unable to Access NetSuite > Website Down, RESTlets, Shipping Integrations status.netsuite.com has been also updated with the following information: Please reach…

Hi @"Ben H", To answer your inquiry, Workflows only support half of the functionality you described which is setting a field after an email has been sent. For the other half (monitoring emails received), you may have to rely on the Email Capture Plugin which utilizes SuiteScript. For more information, refer to SuiteAnswers…

Hi @"3968939", Are you not able to save the Printing Preferences when clicking the Save button with a pop-up dialog? Or is the preference not taking effect after enabling it? -Jack @"Jack Daryl Espiel-Oracle"

Hi @"3987399", Please be informed that I am looking into this and doing some testing. I will get back to you once I have an update. -Jack @"Jack Daryl Espiel-Oracle"

Hi @"paula.courtemanche", If your end goal is to display the Sum of the Amounts of all Purchase Orders in a Custom Field, unfortunately this is not possible through Basic Customizations and Workflows (with its limited sublist support). I have confirmed this upon testing on my test account. However, your desired result…

Hi @"Jean-Eloi Pénicaut", We would like to confirm the following regarding your inquiry: 1. Are the client codes already imported to NetSuite or do you still need assistance on this? 2. If records are already imported, have you done this manually or did you use an Integration Solution? 3. Have you set up a Custom Record…

Hi @"4045038", Upon checking, permissions/restrictions that remove the Expense Reports from the list on Pay Bills/Pay Single Vendor Page is currently not available in NetSuite and the following Enhancement Request has been filed for this: Enhancement 577391: Setup > Users/Roles > Roles with No Expense Report Permission >…

This is also true the other way around (Source Code > WYSIWYG) since not all elements added via source code can be interpreted properly by the WYSIWYG Editor, which in part the reason for having the warning message on my previous post. -Jack @"Jack Daryl Espiel-Oracle"

Hi @"paula.courtemanche", Are you doing the 2nd preview after switching to a different mode? The error could be caused by going back and forth between WYSIWYG and Source Code Modes. The following message pops up to warn users of this behavior when switching modes for the first time: To get around this issue, do not switch…

Hi @"3968939", Can you try ${companyinformation.phone} instead? Please let us know if it works for you. -Jack @"Jack Daryl Espiel-Oracle"

Thank you as well for your feedback @"3987399"! We really appreciate it -Jack @"Jack Daryl Espiel-Oracle"

You are welcome @"Chris.Wognum". Glad to help! -Jack @"Jack Daryl Espiel-Oracle"

Hi @"3987399", To rearrange the position of sublists on Customer records, customize the form by following these steps: 1. Edit a Customer Record. 2. At the upper-right side of the form, point the cursor at the Customize crosslink then click on the Customize Form option from the submenu. 3. Click on the Sublists subtab. 4.…

Hi @"Chris.Wognum", To restrict List View for Expense Reports, select Transaction on the Type column like in the sample screenshot below: Hope this helps. -Jack @"Jack Daryl Espiel-Oracle"

Hi @"jannespa", For Deleted Sandbox Accounts, it is implied in SuiteAnswers Article 19467: When a Sandbox Account Expires that all data is purged completely and cannot be recovered including Bundles which originated from the deleted sandbox account unless the bundle has been copied or installed to an active account.…

You are welcome @"3987399". Glad to help! -Jack @"Jack Daryl Espiel-Oracle"

Hi @"3987399", Can you check on Customization > Forms > Subtabs, under Entity subtab if Customer360 is defined there? If so, do the following steps to check if the sublist shown is a Custom Sublist: 1. Navigate to Customization > Forms > Sublists 2. Click on the tab for the Entity sublist 3. Check on the sublist if Open…

According to our Engineers, Defect 577840 should now be resolved. status.netsuite.com has also been updated with the following post: If that the problem still persists on your end, please perform the troubleshooting steps indicated above by @"Michelle Jabanes-Oracle". Then, contact NetSuite Customer support in case the…

The following preference in Home > Set Preferences > General subtab > Optimizing NetSuite section might help as well when using Internet Explorer: -Jack @"Jack Daryl Espiel-Oracle"

Hi @"3677020", For tracking of record types that NetSuite doesn't support natively, you may want to check out the Custom Records and Custom Transactions feature. Refer to the following SuiteAnswers Articles for more information: 10144: Custom Records 41478: Custom Transactions NetSuite 2020.1 offers an improved version of…

As of 13:15 PDT: -Jack @"Jack Daryl Espiel-Oracle"

Update as of 11:10AM PDT: -Jack @"Jack Daryl Espiel-Oracle"

Hi @"3987399", Is the sublist only available for a specific customer only (Customer 360)? or does it show up for other customer records as well? -Jack @"Jack Daryl Espiel-Oracle"

Hi @"CDuf", Thank you as well for the feedback. Since U1 Defects have the highest priority, our Engineers are doing their best to resolve these issues within the day. We will provide further updates for you in the usual communication channels in case more time is needed. We appreciate your understanding and patience during…

Update as of 15:40 PDT: -Jack @"Jack Daryl Espiel-Oracle"