Jack Daryl Espiel-Oracle Gold Crown

Update as of 14:35 PDT mentions that the roll out of the complete fix is in progress: Thank you for your patience. -Jack @"Jack Daryl Espiel-Oracle"

As of 13:30 PDT: -Jack @"Jack Daryl Espiel-Oracle"

Hi nag_m, To answer your question, NetSuite Support can basically give you the Datacenter where your account resides in. If you have an open support case, you can ask the representative assigned for that information. For detailed information however, you may have to refer to your Account Manager. Hope this helps. -Jack…

As of 12:45 PDT: -Jack Jack Daryl Espiel-Oracle Ask A Guru

New update from https://status.netsuite.com as of 12:15 PDT: -Jack Jack Daryl Espiel-Oracle Ask A Guru

Here's an update regarding today's performance issues: For Customers who are still experiencing the issue especially those that are not residing in NA Central Datacenter, new defects have been filed with respect to the other affected Datacenters, with U1 Urgency Level which is targeted to be fixed within the day. Please…

Hi @"mczachowski", This is to acknowledge your inquiry. I'll be testing on my end if your desired result is possible in Advanced PDF/HTML Templates. I'll get back to you once I have an update. -Jack @"Jack Daryl Espiel-Oracle"

Hi @"Hormese Paul", I found the following SuiteAnswers Articles, utilizing SuiteScript as a workaround: 49137: Advanced PDF/HTML Templates: Print Child Custom Record Entries or other Child Subrecord 36914: How to Source Fields for Advanced PDF/HTML Templates Using SuiteScript Hope this helps. -Jack @"Jack Daryl…

You are welcome @"Carissa". Glad to be able to help you! -Jack @"Jack Daryl Espiel-Oracle"

Hi @"Carissa", You can do it basically via Custom Field Sourcing as well by setting the Source List to Created From as mentioned by @"JCirocco". For this to work, the Store Value checkbox should be unchecked. See screenshots below for a sample setup: Result: The custom field should reference the value of the Shipping Cost…

Hi @"Hormese Paul", Upon checking, printing Child Record Sublists of Custom Records is currently a limitation of Advanced PDF/HTML Templates and the following Enhancement Request has been filed for this: Enhancement 504409: Printing of Custom Records> be able to print content of child records You can vote for the…

Hi @"TheTerminator", Apologies for mistaking your concern for another concern. Upon checking, NetSuite currently does not provide an option to change the default file name of the PDF File when saving or emailing it. The following related Enhancement Request has been filed for this limitation: Enhancement 169158:…

Hi @"TheTerminator", Please check the highlighted portion of the code shown below on your template: if it is set to ${record.id}, change it to ${record.tranid} to print the Document Numbers like shown in the screenshots below: Hope this helps. -Jack @"Jack Daryl Espiel-Oracle"

You are welcome @"Biomerics_Admin". Glad to assist you! -Jack @"Jack Daryl Espiel-Oracle"

You are welcome @"3367741". Glad to help! -Jack @"Jack Daryl Espiel-Oracle"

Hi @"3367741", Have you checked under the Custom subtab of the record(s) you applied the custom field to? The field will be placed under the Custom subtab if there is none selected on the Subtab field of the custom field's settings. See screenshots below: If the field is still not found, you may have to configure the…

Hi @"Biomerics_Admin", We have created Case 3719471 on your behalf and attached it to Enhancement Request 115478. If you have further concerns, feel free to reply or create another thread. -Jack @"Jack Daryl Espiel-Oracle"

Hi @"Hormese Paul", Upon checking, System Email Templates are not intended to be used for the Workflow Send Email Action. The current behavior of being able to select a System Email Template for the action is considered a defect since its purpose is to be used for predefined system notifications and once the defect has…

Hi @"Biomerics_Admin", Upon checking, the option to convert the Class field to a Multi-select Field on Item Records is not yet available in NetSuite and the following related Enhancement Request has been filed for this: Enhancement 115478: List : Accounting : Items : Please create the ability for the user to be able to…

Hi Brad, You can customize the columns of the Items sublist on the Custom Form settings under Sublist Fields subtab. Open the settings page by either going to Customize > Customize Form link on the transaction record or navigating to Customization > Forms > Transaction Forms > click Edit or Customize beside the Custom Form…

Update regarding Defect 575828 on status.netsuite.com: An incident in our NA Northwest facility which resulted in a degradation of service for customers local to that datacenter when using NetSuite functionality is now resolved. We take this event very seriously and are continually working to ensure that events like this…

Update regarding Defect 575828 on status.netsuite.com: An incident in our NA Northwest facility which resulted in a degradation of service for customers local to that datacenter when using NetSuite functionality is now resolved. We take this event very seriously and are continually working to ensure that events like this…

Hi @"WillHendrick" and @"Chris Corral", status.netsuite.com has been updated with the following information: An incident in our NA Northwest facility has resulted in a degradation of service for customers local to that datacenter when using NetSuite functionality. Operations Engineers were notified of the issue by…

Hi @"Karin Petkovsek", status.netsuite.com has been updated with the following information: An incident in our NA Northwest facility has resulted in a degradation of service for customers local to that datacenter when using NetSuite functionality. Operations Engineers were notified of the issue by monitoring and are…

Hi @"3987399", To investigate further, may we request some screenshots of the Workflow Logs under Workflow History subtab > click on the Log link for the concerned Workflow at the time you performed the Mass Update, then mark the Show Rejected Actions/Transitions checkbox. -Jack @"Jack Daryl Espiel-Oracle"

Hi @"3987399", The reason the action does not execute could be because the Trigger Type on Workflow-level has been set to Before Record Submit. So, the Workflow is limited to execute for that trigger only. Since Submit Server Triggers does not work for Mass Updates, set the Workflow-level Trigger Type to - All - as shown…

Hi @"AliQ", If your desired result is to auto-populate Custom Fields copying from a field on the Customer Record after selecting a Customer on Sales Order, you can do this via Sourcing & Filtering feature of Custom Fields. See sample steps below that auto-populates the Customer Comments custom field applied to Sales Order…

Hi @"PaulFleetwood", Can you try the 'Other' context if it will work for both Inline Editing and Standard Mass Updates? For your information, the Custom Mass Update context applies to Script-based Custom Mass Updates and not for Standard Mass Updates. For a sample application, you can refer to my reply on this thread:…

Hi @"3987399", I have tested the behavior you described in my Test Account and was able to reproduce it. My speculation is that the Submit Server Triggers do not fire through Mass Update operations since it also doesn't work with the After Record Submit trigger and the system might be directly editing the values on the…

Hi @"dale1946", You can use either CSV Import or Workflow Mass Updates to update the value of the field for existing records. To do it via CSV Import, follow the steps below: 1. Create a CSV file with columns for the Internal IDs of the Item records to update and the values of the Match Bill to Receipt field (values: T -…