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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
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Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
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System email issue in workflow
Hi @all
I am having some issues while using a system email template in the workflow.
Please find below details,
We have a site builder website and order fulfilled email is sending to customers when ever an IF is created.
We need to update the same email template and need to send an email when the order is fulfilled is created from Netsuite UI too. Also, we need a delay of 2 hours for sending an email.
So in order to achieve this, we have created a workflow for If record and used the same system email template.
But when the email is sending, it is not showing values that have taken from the records item fulfillment, sales order, website, etc. That is, it is only showing values that has taken from the customer and transaction fields.
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