It's nice to see you back, Leah! Thank you for sending us the screenshots of your tests. It seems that SPF, DKIM and DMARC are all good. Can you try to run a check using these public tools below? * MXToolbox * dmarcian SPF Record Check * dmarcian Domain Checker Please make sure that your domain is compliant by following…

Glad to see you back, Ruth! Let me endorse this to our Guru who specializes in this area. We will get back to you once we have an update. Thanks, Michelle Jabanes-Oracle Ask A Guru

Nice to see you back, @"Julie Fitz"! Let me endorse this to our Guru who specializes in this area. We will get back to you once we have an update. Thanks, Michelle Jabanes-Oracle

Thank you for updating this thread, @"Julie Fitz". It seems that the filter you're trying to achieve is currently logged under Enhancement # 273854 Dashboard > Custom Search Portlets > Setup > Provide a new portlet setting for displaying filters to display on one or multiple lines.I don't see an available workaound and I…

Thank you creating this thread, @"iecpradeep_14007". The NetSuite Product teams are already aware of this issue and this is logged under Defect # 599004. I suggest to submit a Support Case and refer to the existing defect. As an alternate solution: 1. Click on hyperlink on the email 2. Change…

You're welcome, @"Kyle_Lautzenhiser-Oracle"!

Thank you for updating this thread, @"Vernita". I am glad that it is now working. - Michelle Jabanes-Oracle Ask A Guru

Hi @"Kyle_Lautzenhiser-Oracle", Subscription column is a required field when enabling Subscription Category feature and there is no option for us to turn off the required field unless we disable the feature. Per checking, there is no existing enhancement that is related to this feature. I suggest to submit a request at…

Can you please confirm that you want the “Update your preferences” and “Unsubscribe” to be a hyperlink that will lead the customers to update their Global Subscription Status? Also, you might want to check Suiteanswers Sending Subscription Messages. Thanks, - Michelle Jabanes-Oracle Ask A Guru

Hi @"3952550", Thank you for creating this thread. Let me check on this and get back to you shortly. And may we ask for your nickname so that we can address you properly. - Michelle Jabanes-Oracle

Through NetSuite Data Management policies and infrastructure, customers data is completely backed up and available whenever you need it. * To get more detailed information when recovering data, it is best to reach out support. * There are multiple backups to restore from Hot Back ups and Offsite back ups. * NetSuite…

Good day, @"Martha Hakes"! As requested, please find below answers to your questions 1. How far back can we recover data? * You can set date range filters to limit report run time, and run multiple versions of the same report to extract data from multiple date ranges. 2. Are there multiple backups taken to restore from? *…

Custom login forms are only applicable to the NetSuite login page. Security policies and contractual agreements prohibit displaying a NetSuite login page in an iFrame. Below are some documentations that I have gathered in SuiteAnswers. * NetSuite Login Pages and iFrame Prohibition * Secure Login Access to Your NetSuite…

Hi @"NS_YB", Exporting analytics pivot is currectly logged under Enhancement #546523 SuiteAnalytics Workbook > Pivot Report > ability to export to Excel, CSV and PDF. Please visit SuiteIdeas and vote for this enhancement request. As a workaround, you can use the dataset to download a CSV file. Thanks, Michelle…

Good day, @"Boothy"! Thank you for creating this thread. About this concern, this is best handled by our Support team. I suggest to submit a support case to further assist you in this matter. - Michelle Jabanes-Oracle

Hi @"PaulFleetwood", Based on this User Note Saved Search, both Company and Customer:Name fields are pulling the information from Customer ID while Customer:Company Name is from Company Name field from the Customer Record. Same with Message Saved Search. The Customer:Company Name is from Company Name field and…

Hi Tom, When assigning access to the Vendor record, is the Send New Access Notification Email box enabled? Try enabling this so the vendor will receive the notification email that includes the email address (used for logging in to NetSuite) and explains login procedures. It also contains a URL so that the vendor can set up…

Good day, Tom! To increase reliability of email delivery, we recommend that you follow the best practices that can help you ensure that email is not marked as spam. Please see below SuiteAnswers articles. * Email Best Practices * DomainKeys Identified Mail (DKIM) I hope this helps. Michelle Jabanes-Oracle

Good day, @"leahlipska"! It seems that this is related to Enhancement #567028 Workbook > Analytics > Pivot Table > Freeze Row headers = T and Enable/Disable Active Column Highlighting =T > Save > Does not remain enabled after saving. I suggest to visit SuiteIdeas and vote for this enhancement request. Thank you. Michelle…

Thank you for sharing this in the community, @"CDuf" Adding a detailed information to the enhancement request would really be a great help to our Product Management team. Regards, Michelle Jabanes-Oracle

Glad to help. Hope you come back again. Thanks, Michelle Jabanes-Oracle Ask A Guru

Glad to see you back, @"Jyothi B"! Let me endorse this to our Guru who specializes in this area. We will get back to you once we have an update. - Michelle Jabanes-Oracle Ask A Guru

Glad to see you back, @"Shelli"! I would like to confirm if you have done the following. * Are you logged in as the Administrator? * Have you tried disabling the Default Case Form to Send to Customer > Save > Go back to Support Preference > Enable Default Case Form to Internal Only? * How about changing browsers like use…

Sounds like a great plan @"Jyothi B"!

Hi@"Jyothi B"! Per checking, we have no way to get back the old shortcuts you have. Data restoration may be possible at an added cost. I suggest to advise the user to determine those reports/pages and add them back in the favorites. Let me know if you have questions. Michelle Jabanes-Oracle

Hi @"markival", Per checking, the pivot reports are behaving based on the Search Result Ordering. I'm afraid the ability to sort data in Pivot table is not possible yet in the current NetSuite version. I found an existing enhancement request that is related to this concern, please visit SuiteIdeas and vote for Enhancement…

@"New_44789", In the employee's custom role, navigate to Permissions > Lists and Add Customers permission, View Access Level should be fine. I hope this helps. Thank you. - Michelle Jabanes-Oracle Ask A Guru

Let me check on this, @"New_44789" and get back to you shortly. - Michelle Jabanes-Oracle Ask A Guru

Thanks for creating this thread, @"markival". Let me check on this and get back to you once we have an update. - Michelle Jabanes-Oracle

Hi @"Paul Reading", Let me endorse this to our Guru who specializes in this area. We will get back to you once we have an update. - Michelle Jabanes-Oracle Ask A Guru