Hi @Jack Daryl Espiel-Oracle We have a similar issuse. A workflow called "Invoice Approval Workflow" was loaded from a Bundle too. The issue is, the "Next Approver" looks for the Supervisor of the originator, the trouble is we use the "Purchase Approver" field which we believed should overwrite the Supervisor, but it…

Thank you @Micah Timbol-Oracle We are continuing to investigate, it likely isn't a NetSuite issue as you suggest. Best regards Richard

Thank you @Kristoffer Viray-Oracle , this is where we are. I can successfully test emails using the email address held in an unencrypted field. I will continue the dialogue with Stratokey. Many thanks Richard

Hi @Kristoffer Viray-Oracle, Our standard log on NetSuite customer data (including email addresses) has been encrypted by Stratokey. Users then log onto a Stratokey portel sign on, which displays NetSuite with unencrypted data, including the email address. We have to build our saved searches in the standard NetSuite log on…

Hi @Kristoffer Viray-Oracle If it is in the backend it wont be encrypted though?

This worked for me! Thank you

Hi @Michelle Jabanes-Oracle How do I get access to SuiteIdeas? I am one of the administrators for our NetSuite system. My colleague has access, though we don't know how to grant access as it says you need to contact your administrator. I can't see any help about granting access in NetSuite help. Many thanks Richard

Hi @Kristoffer Viray-Oracle We must remain HIPAA compliant, so your suggestion would mean that there is a field in NetSuite with the unencrypted email address, which wouldn't be acceptable I don't think.

Hi Kristoffer, Unfortunately yes it is. I have set up a workflow by using this useful help guide; http://www.netsuiterp.com/2018/12/send-email-when-fields-value-changed.html Though it still fails to send the email as the recipient email as you have mentioned is encrypted. Best regards Richard

How do we find the case to vote on though? I put 79653 in Suite Ideas and it pulls up something else? The opportunity in our scenario doesn't have an associated SO and we wouldn't want to create one just to be able to date stamp the opportunity as it will skew the SO figures. I can't find 79653 to vote for it?

@Brian Stisser They're not necessarily created immediately after each other. Hoping the workflow would run when they add the Hand record ID onto the Assembly Record Form. It works for the other fields (which are text fields). Just need to be able to replicate some how. Really appreciate your help with this!

We need this functionality now! How do I vote? How long will it take to get it done?

Dear All, How can I vote for this enhancement? 16 years on and as far as I can see it is still a problem?

@3946947 Hi Christine, I have the same problem (15 years later!) Was there a resolution for this? Many thanks Richard

@Brian Stisser the hand gets created before the Assembly and then is effectively assigned to the Assembly when the Hand record ID is added onto the Assembly Form. During that process we want to copy the checkbox from the Assembly record to also display on the associated Hand record.

@Brian Stisser sorry, I'm really new to Workflows so I'm using previously created ones to try to copy and modify! When I select Subscribe to Record what do I put in the "Parameters" FIELD*? I cannot select the field "Bluetooth Hand?" possibly because it is a Check Box (I don't know!)? @Joahnna Given Uy-Oracle I've added a…

Hi All, Thank you for your inputs to help us! We create a "Hand" (custom) record which we assign a Hand ID too. We then create an Assembly Build which has a custom field called "Allocated Hand ID" which we select the record ID for the "Hand". Fields which are populated on the Assembly Build record are copied onto the Hand…

Thank you @Niks Blando-Oracle We have successfully deleted the IF. We followed your steps, but also deleted the Invoice which had been billed against the respective Sales order as well. Best regards Richard

Did this get resolved? We'd like to delete a fulfillment and get the same error. Do we need to do something with the invoice first? What are the process steps? Any help much appreciated

Thank you for the feedback @Niks Blando-Oracle Does NetSuite know when UPS plan to integrate it? As it is an intrinsic part of UPS's offering for shipping it should work seamless as the other features of the integration?

Hi @Joy Noreen Magoling-Oracle , Thank you for your assistance, I hadn't realized that the invoice information required you to actually click on the tab, seems obvious now! We have successfully synced with UPS now, though we are finding that UPS Gold Premium isn't available as an option in NetSuite, I've raised a separate…

@Ivy Lopez-Oracle , This is great, worked for me too.

Hi @Joy Noreen Magoling-Oracle Sorry to jump onto this thread but we're having real problems getting the UPS integration to work. We were able to set up FedEx in 15 minutes but UPS just doesn't seem to work. Is it critical we get the data in exactly to match that of UPS? We are in Bristol which is county AVON in the UK,…

Hi, we're having the same issue, have you had any success? We did a video chat with UPS themselves, though they could not work out what was going wrong either? We set up FedEx no problem in less than 15 minutes. Many thanks Richard

Thank you @Kristoffer Viray-Oracle Yes, I'm still a bit confused why NetSuite don't allow using standard fields for new record types, though we can work around that for this particular application. Best regards Richard

Hi @Kristoffer Viray-Oracle , Yes, exactly as you explained! 1 and 2. I've since created "new" fields and added them as "list" and then chosen the fields I needed. Though ideally I can't see why we can't just use standard fields in the new record creation? Maybe it is the architecture of NetSuite, though surely all we're…

Just noticed, this is then ordered by Probability (Not Internal ID). Our issue is we have different Statuses based on different markets we are in. So Probability doesn't really work that well for us.

Hi All, I can't get this to work! We've labelled them in an order (still needs some work as we probably need to add some zero's) though in the menu when on the Customer Entity the Drop Down list is ordered differently; I believe by the Internal ID maybe?

Did this ever get answered? We've added additional Customer Statuses and we need to set an order. Is there a way to do this?

Thank you All, We have discovered the issue may not have necessarily been with the merged customer records but with the User Requirements Notes being too long? By moving these to a different Notes area in the Communication tab we've managed to create the Opportunities. In the System Notes for these Leads there are rows…