Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Support filed Defect 498139 for this incident. Please submit a case and you will be notified once this is resolved .

Please report any performance issues to Support including specific reports and searches that are impacted.

The fix to Defect 490874 will be released to all accounts shortly. You should receive a case update once this is completed.

Jordan Manningham, Support is investigating your case and will contact you shortly.

This should be resolved now. The fix to Defect 490874 has been released to all accounts.

Support filed Defect 490874 : Work Orders in Release Status > Save > Notice (SuiteScript) | ReferenceError: “om” is not defined. Please contact Support and reference the Defect# to have your case attached and you will receive an update once a fix is available.

I haven't seen any downtime reported for production accounts, but some sandboxes may be affected.

This topic covers the change in email behavior.

CollectingWarehouse, Support filed Defect 492614 : Sales Order > Click Bill Button > An unexpected error has occurred. A fix is going to be released shortly. You will receive a notification if you already have a case attached.

I'm not seeing that IP listed but Support will be able to confirm for you. You can also check SuiteAnswer 9394 for more information regarding bounced email. Blocklist Lookup Results 208.46.212.196 is not listed in the SBL 208.46.212.196 is not listed in the PBL 208.46.212.196 is not listed in the XBL

Support will be able to troubleshoot this using the Error ID. Please submit a case and provide your details.

Support filed Defect 487643 for Inbound Email > Case capture > NetSuite could not process and create support case for inbound emails. The case captures appear to be delayed but eventually come through.

This incident is not yet resolved and is being actively worked on by our Operations team - we will continue to track this incident via Defect 486471.

I haven't heard anything specific to SuiteTalk but you can reach Support in a couple of ways if you are still experiencing this issue : Support by phone at 1877-NETSUITE, option 2 for Customer Service. Alternatively, you can send an email to support@netsuite.com if SuiteAnswers online case submission is unavailable.

Our engineers are actively working on a solution. A Defect# will be provided shortly. In the meantime, system2.netsuite.com may be used as an alternative. System2 provides an CDN-free network for those customers who prefer to access NetSuite on a network that does not include CDNs. You can use this network just like…

I'm not sure if this was discussed in your case, but SuiteAnswer 44003 mentions this solution: To ensure that the FedEx Real Time Shipping Costs calculated via NetSuite is same with FedEx website, users should have following shipping setup: Navigate to Setup > Accounting > Shipping > Carrier Registration tab > View/Open a…

https://status.netsuite.com/# shows the following message: An incident in our NA Northwest facility has resulted in a degradation in performance for customers local to that datacenter when using accounting functionality. 01:38 PM

Support filed Defect 489166 : Performance > SEA > Unable to Access NetSuite/Web Store. Please submit a case if you are still affected by this incident.

status.netsuite.com indicates this incident has been resolved. Please work with Support if you continue to experience any on-going issues: An incident in our NA Central facility has resulted in a degradation in network for customers local to that datacenter when using accounting functionality. 12:00 PM - 12:42 PM (Resolved)

This should be resolved now. Please work with Support if you continue to experience any on-going issues: An incident in our NA Central facility has resulted in a degradation in network for customers local to that datacenter when using accounting functionality. 12:00 PM - 01:50 PM (Resolved)

Defect 486471: NA Central > An error occurred while processing your request has been filed for those affected. Please submit an online case to have it attached and you will be notified when this is resolved. Visit status.netsuite.com for updates: An incident in our NA Central facility has resulted in a degradation in…

Defect 478714 Amsterdam > Unable to login to NetSuite accounts has been created for tracking this incident.

SuiteAnswer 12222 mentions this scenario and a possible solution - On Item Group record, if users are unable to uncheck the "Display Components on Transactions" box because it is grayed-out, check the "Reference Start/End Lines" box first.

Re: S1 Defect 480489 > Credit Card Payment Processing (PayPal, Payflow Pro, CyberSource, Merchant e-Solutions, eWay) or nlapiRequestUrl > Timeout Requests / Duplicate Charges / Immediate Capture of Funds Prior to Billing in NetSuite / Duplicate Requests Please contact Support to have your case attached to this defect and…

Defect 477073 was filed to track this event. Please contact Support if you are still experiencing this issue.

The new person's dashboard may be using a different center layout. Try using the classic interface at: Home > Set Preferences > Appearance > USE CLASSIC INTERFACE = T.

You can obtain the IP address range that NetSuite currently use for email exchange using the steps in SuiteAnswer 61641. Users can use any SPF lookup tool and then it displays the IP addresses from this SPF value. 1. Browse http://mxtoolbox.com/. 2. On the domain name, enter spf:mailsenders.netsuite.com. 3. Click MX Lookup…

There is no eta at this time. Please submit a case and reference the Defect #.

Paul Reading, Support is reviewing the details of your case. Please submit a Support case if you are also experiencing this issue.

This should be resolved now. Please contact Support if you continue to experience this issue.