Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

The release is in progress now. Since this is a mid-day release, it will take a few hours to complete. The status.netsuite.com page provides detailed system status information such as system average up-time and service interruptions or any scheduled maintenance. This information includes incident details regarding the…

The fix is pending release.

Support created Defect 340092 : "Item Search > Available Field shows null for all Inventory Items" for this. Once your case is attached to this Defect, you will receive a notification when a fix becomes available.

Status.netsuite.com reported the interruption on 5/26 starting at 4:15 AM PDT and resolved at 10:13 PM PDT.

The fix to Defect 340092 has been released to all accounts. This should now be resolved.

Hi Sam, can you re-open your case and provide details? Support will need to investigate this further and follow up with QA if the problem was not resolved.

Sam, Thanks for the update. I'll let QA know.

A similar error was reported when creating a new Assembly Item. In this case, you may be prompted by the system if the Accounts under the Accounting tab have not been set. Per SuiteAnswers Answer Id: 37509, COGS Account, Asset Account and Income Account must be set. If there are other Accounts that users set to mandatory,…

Support has confirmed that email generated during this service interruption were lost. For campaigns, you should get a failure notification email. Entity records of email addresses where campaigns failed will have to be removed first from Bounced Email Address list first before you can re-send the emails. 

This is related to Defect 340092. Please contact Support to have your case attached to this Defect in order to receive notification of a fix.

The fix to Defect 340092 should be available shortly.

Email campaign responses are tracked automatically if you check the Track Outgoing Email box on the marketing template record. Try checking the campaign statistics as documented in SuiteAnswers Answer Id: 9413. Statistics on sent and bounced email can take longer to update based on the size of your recipient list and the…

Can you try the import using a different form under Advanced Options?

Try Setup > Company > General Preferences > File Cabinet files always available = F. When unchecked, your file should show a "Page Not Found" message. Based on the field level help: When this preference is checked, your settings for the Available without Login check box are ignored on individual file records. The Available…

This has come up before and some have reported getting their numbering corrected using the steps in SuiteAnswers Answer Id: 14516. You may want to read through the Help topic and try it again.

Re: Defect 336647 - A fix should be released shortly. Until then, an Alternate Solution is available: Current behavior: 1. You will see your template in the mode in which it was saved last (source or wysiwyg). Templates saved before this fix will be displayed in source mode if it was created before 15.1 or was switched to…

I just created a new lead with the email [EMAIL="test@elm-wood.net"]test@elm-wood.net[/EMAIL]. I even tried xxxxxx@elm-xxxxx.net and it saved. Do you have any scripts running on the record?

NetSuite is aware of this condition. Mark Luu presents a very good description of the condition and possible next steps. If you have any additional questions please contact NetSuite Support and reference Issue #335380.

Please contact Support for a status update and eta.

I haven't heard of any gateway related issues so far. Which one are you using?

A fix to Defect 333174 Custom Form > Projects > "You cannot submit this Form due to an Unexpected error" will be released shortly. This fix should address the unexpected error on all entity records.

Greg, Support filed the following Defect 333107 - Incorrect Negative Quantities on Hand > Request to strip off Location on Pre-MLI Transactions.

While the fix is pending release, another Alternate Solution may help: Create a Saved Search and display the fields to edit on the Results tab, then Use Inline Edit to change the value of the field.

For anyone still experiencing this, please update your case and provide the following details: 1. Browser type and version 2. Record type affected customer, contact, project, ect

The fix to Defect 333174 was released last night. Please clear your browser's cache if you continue to experience this issue.

If the troubleshooting steps did not resolve this issue, reply to your case and provide the following details: - Record affected - Browser - Browser version - Steps to reproduce Support created Defect 333716 for this.

Engineering Teams are working on resolving this. Defect 331777 will track this for those who want to attach a case.

Please try the following troubleshooting steps: 1) Log out of NetSuite 2) Clear browser’s cache 3) Log back in to NetSuite If the problem persists, contact Support and reference Defect 333503 - Edit a Customer record > Hit Save > Popup message: "You cannot submit this form due to an unexpected error".

The issue and related fix is being reviewed by QA. I'll post here as soon as we have any new details.

NetSuite status update available on https://status.netsuite.com/status_en_US.html