Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

We are using the 3.0 and it is much better (IMO) than 2.0. However, we keep receiving errors when trying to sync e-mails. "Email could not be linked to supportcase (#234374) Invalid recipient reference key 234374." Not sure exactly what this means, but it is causing the e-mails not to sync. Also... we are not able to get…

Internet Explorer 9 on Windows 64bit works fine on your site. Thanks,

This issue is now resolved. We apologize for the inconvenience. Thanks,

A Service Interruption occurred today. More information will be posted on this status page as it becomes available. See status.netsuite.com for more information. Thanks,

I see the field name in IE and Firefox as long as I use the same role and login. As stated above, the user preference "Display Internal IDs" controls this setting. Thanks,

status.netsuite.com has been updated. Thanks,

Jerry, thank you for the suggestions. Unfortunately clearing the cache nor trying a different browser solved the problem. Does anyone have another suggestion? Or know of a way I can contact NetSuite directly? Thanks again, Liz You reach Support through SuiteAnswers under your Support tab in NetSuite. From SuiteAnswers, you…

system2.netsuite.com is working for users in Canada. Thanks,

It works for me on Entry Forms using Firefox 7 and IE 8. You may want to contact Support if this is still reproducible. Thanks,

The fix was released to all production accounts. Please contact Support if this continues to be a problem. Thanks,

We have filed the following defect for this. Defect #- 223657 SUMMARY: Transactions > Sales > Enter Sales Orders: The next line item is removed instead of the selected line. Please file a case with Support and have it attached to this Defect. Thanks,

See this article for a step by step process in Chrome, IE9 and Firefox: http://www.makeuseof.com/tag/manually-automatically-clear-browser-history/ If this continues to be a problem, contact Support to investigate this further. Thanks,

This appears to be a caching issue. Unfortunately, using IE's Delete option from Internet Options is not sufficient to resolve this caching issue as it does not always remove all of the cached objects. Recommended Steps: 1. Close IE. 2. Open IE. 3. From Internet Options, on the General Tab, in the Browsing History section,…

Google Chrome sometimes keeps cache related to web applications and websites stored in the Chrome appcache internals folder. Open the Google Chrome browser and type chrome://appcache-internals/ and delete any additional appcache. Thanks,

Unfortunately, it is not possible to recover a deleted sales order. Thanks,

The fix should be completely pushed out by now. Please contact Support if you are still experiencing this issue. Thanks,

Defect 222118 has been fixed. Please contact Support if you are still experiencing this issue. Thanks,

We are testing a fix for 221139 and it should be released shortly, however no eta is available. Thanks,

We are tracking this feature request in Enhancement 66998 - Lists > Search > Dynamic groups are not available to select in the Group filter for entity searches. You can vote for this in the Support Center. Thanks,

We seem to be having a similar issue but for use it seems to be isolated to Help Desk cases. Help Desk cases are impacted by Defect 221139. Thanks,

The issue affects multiple reports at this time. Alternate Solution: Export the report to Excel. This was reported in Defect 217880 - Reports > Inventory/Items > Current Inventory Status > Unable to browse, scrolling down to the lists skips around the page and some sections are missing. Thanks,

Defect 214868 has been fixed and released to accounts running 2012.1. Please contact Support if this is still a problem for you. Thanks,

This is currently an Enhancement Request - 72012: Ability to global search serial numbers. Thanks,

Defect 216053 is currently set as S1. Our QA and Dev team are working closely to resolve this issue. We appreciate your patience on this matter. Please try the following steps to resolve the problem: Close all browser windows, start the browser again, clear browser's cache, close and than start again. Thanks,

New Issue.... Following update to 2012.1, users are experiencing issues with Sales orders. Issue appears to be related to IE8 and Firefox. IE9 and Chrome are not impacted. The underlying problem appears to be with some background scripts running off of the sales order forms... Not really clear why OK in some browsers and…

You may want to start with the permissions assigned to each role. A quick way to determine a role's permissions is available at: Setup > Users/Roles > Show Role Differences. Thanks,

Yes, this is new 2011.2. Information regarding this change can be found in the release notes here: https://system.netsuite.com/help/helpcenter/en_US/Output/Help/AdditionalResources/WhatsNew/ReleaseNotes_2011.2.0/ReleaseNotes_2011.2.0_SuiteAnalyticsDashboardsReportingandSearch.html#1953622 Thanks,

On the custom forms page at Setup > Customization > Transaction Forms, you can check the Preferred box for any form you want to set as the default form. Thanks,

A possible fix would be to have an Administrator edit the person's employee record and remove all roles except for the one that works, save changes, then re-add the roles. Thanks,

To help identify performance issues, you can double-click the NetSuite logo in the upper left corner of the page in NetSuite. The Page Email Time (PET) window displays performance data that is helpful for troubleshooting and for providing information to NetSuite Customer Support if necessary. Thanks,