Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

The user should also have sufficient permission for the underlying record in the general updates section. Thanks,

A possible fix for this: 1) Find the Keychain Access program on your Mac. To find it, open up Finder, then open up the Applications folder, and inside the Applications folder there is a folder called Utilities, Keychain Access is in the Utility Folder. 2) Open Keychain Access and search for all of the certificates that are…

Hi Chase, can you post an image of the error in Safari?

The problem is due to the way Safari assigns a client certificate to secure sites and has been a common problem in Safari for sometime. Removing the certificates from your keychain or disabling iCloud seems to resolve this. See https://discussions.apple.com/message/23411981#23411981

The following User Guides are available for download in PDF format from the Help Guide under the User Guides section: Financial Statements Guide General Accounting Guide Payroll Guide Items and Inventory Management Guide Shipping Guide Marketing Concepts and Setup Guide NetSuite Basics Guide Sales Concepts and Setup Guide…

We are currently investigating Defect 196767 : Setup > Customization > Transaction Forms > Edit Deployed Standard or Custom Opportunity Forms > All Quick Add checkboxes for Standard Fields of Opportunity Forms are disabled. Please contact Support, and you will be added to this Defect. Thanks,

This can happen when Remote connections are disabled. Here's a link to the solution: http://www.sqlservercentral.com/Forums/Topic464366-149-1.aspx Thanks,

From an Admin role - Is there any view ALL of the saved searches that have this box checked? This is driving me and others nuts! Any insight would be greatly appreciated! :) Thanks! You can also try Lists > Search > Saved Searches. Filter Use = Email Alerts, Type = All. The Saved Search page lists all saved searches both…

Remember to change the list segment size at Home > Set Preferences > Number of Rows in List Segments = 1000. This will allow you to delete up to 1000 records at once, using DLE. Thanks,

DataDirect rolled out a fix for this in late July. Try downloading and re-installing the driver if it was installed before August of this year.

Hi Steve, Try setting the role's permission for Perform Search to View. (Edit role > Permissions tab > Lists subtab). The Help topic 'Permissions for Searches' details the 2 main search permissions. 1. Perform Search: This permission has two possible levels, View and Full. If you have View level for the Perform Search…

Check under Home > Set Preferences > General tab. In the Optimizing NetSuite section, enable Delay Loading of Sublists to delay loading information on subtabs until you click the specific subtab. Setting this preference decreases page-load times. The Help topic Increasing Speed and Performance in NetSuite has information…

The Help topic 'Refreshing Sandbox Accounts' was recently updated with the following: Each of your sandbox accounts can be refreshed from production upon your request. Refreshing a sandbox account copies all configuration, data, and customizations from your production account into the sandbox account, overwriting any…

Hi Michael, This should be fixed now. Please contact support@netsuite.com if this continues to be a problem. Thanks, Rob

Hi Joyce, Try adding the Financial History permission under the Lists subtab. Thanks, Rob

jafrum, It's important that you contact NetSuite customer support so that we can investigate it further. If you have a defect number already, please post it. Thanks, Rob

This has been reported to Support in Defect 175413 (S1) - Sandbox WebServices > can not access sandbox WSDL. You can contact Support to attach a case to this defect and be notified when a fix is released. Thanks, Rob

Defect 175413 (S1) - Sandbox WebServices > can not access sandbox WSDL has been fixed. Please contact Support if you continue to experience this problem. Thanks, Rob

No eta is available at this time. Contact Support to attach a case and you will be notified once the eta/fix is confirmed. Thanks, Rob

Wiktor, Defect 175255 - WS_CONCUR_SESSION_DISALLWD "Only one request may be made against a session at a time", was fixed and released last night. Thanks, Rob

That would be great if you get an error message, but it won't tell you why you can't see a tab/screen/button. I wish there were an Administrator permission checking mode where you could click on a button/menu/etc. and NetSuite would tell you what permissions you need to see it. Alternatively, better documentation for…

A similar problem was reported this morning when fullfilling sales orders. The problem should also reproduce in the UI. Contact Support and reference Defect 174460 - S1 to confirm if this is the same problem. Thanks, Rob

Defect 174460 has been fixed and released. There was a problem with order fulfillments set to status of Picked or Packed. Workaround: Set Status to Shipped. Thanks, Rob

We are tracking a similar request in Enhancement 41651 - Knowledge Base > Ability to attach file cabinet douments, including images, to a solution. You can vote for this or submit a case to Support asking to be attached to the Enhancement. Thanks,

As Corey mentioned, an alternate solution is available: 1. Upload the file in File Cabinet - Sample File name: AAA.doc 2. Mark Available without Login = True/ Checked > Copy the URL 3. SAVE 4. Go to Lists > Support > Solutions > Click "HTML Source Code" You can put the following in the Abstract or Description <A…

This can occur when the user changes their password for one of their roles. In order to see the change Role link, users will need to have matching email/passwords for both custom Advanced Partner Center role and the default Customer Center role. Thanks, Rob

Hi Nicholas, The defect has been escalated and you will be contacted as soon as we receive an update. Thanks, Rob

I saw a similar case with the error, "Thermal Printer Error: System error 67 has occurred. The network name cannot be found." The following settings resolved the issue in this case: Net use LPT2: \\%ComputerName%\PrinterName Copy %1 LPT2 Net use LPT2: /Delete Make sure there is a space after the colon symbol (':')

Hi Mark, You can find related info in our Help Centre under topic: Permissions for Searches. Add the Publish Search permission: If you have Create level or higher for the Publish Search permission, you can share saved searches with other users, and set up alert emails and scheduled emails of saved search results. The…

Support has filed Defect 164560 for the email latency issue with highest priority. Thanks, Rob