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Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Celebrate Your 2025 Community Recap & Achievements!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Staying Connected During the Holidays
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Comentários
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Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer thequestion?" if you find the reply on your thread helpful.
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Hi @Amy C. The Item Name appears on a Purchase Order on the UI or the PDF or Paymeng Request Form may be different. When under Setup > Company > General Preference, the Show Display Name with Item Codes is marked, the Item Name/Number and Display Name/Code appear together in Edit/View mode in NetSuite UI and PDF. When…
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Hi @Kathy Woll Even if there was no created transaction, the error or general reject should still be captured in Payment Events. To check, please try to navigate to Transactions > Management > View Payment Events and select and open one declined transaction. From the Payment Events record, we could at least get a clue from…
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Hi @User_KCDN4 According to SuiteAnswer 91169: The configuration of your balancing segment determines which transactions it appears on and whether the segment is available in the header, transaction lines, or both. Most transaction types support custom segments. To add a balancing segment value to a transaction: Complete…
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Hi @Ma. Angela Beatrice Mendoza-Oracle As per checking the banner you're seeing—“Schedule Upgrade to Fortis”—is associated with the Fortis integration, which is a third-party solution not developed or managed by NetSuite. Since this functionality falls outside the scope of standard NetSuite features, we unfortunately do…
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Hi @Amy C. SuiteApprovals often uses a Saved Search to display the list of transactions/items for approval. The columns in this search dictate what appears on the approval page. Please identify the saved search used then update.
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Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful.
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Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful.
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Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful.
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Hi @User_K51C7 A standard report for the list of Customer Returns is available in NetSuite. You can use the following reports to track return authorizations: Return Authorizations Register Open Return Authorizations Report Return Authorizations Pending Receipt Report These reports are available at Reports > Order…
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Hi @Amy C. This may be possible thru customization. You may reach out to your Account Manager to have our Professional Services team engaged. Apologies for the limited assistance on this one.
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Hi @User_Q1DPO The "navigation arrows" you're referring to (left/right for List, Search, Customize) are generally related to the ability to interact with lists, records, and searches within the NetSuite interface. While there isn't a single "navigation arrow permission" in NetSuite, the ability to use those arrows and the…
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Hi @User_2CE7R aside from Tigran's recommendation, the suggested possible root cause based from previous cases. Since both did not work, please reach out to NetSuite Support to further investigate.
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Hi @Dext3r To give your customers flat discounts without them manually entering coupon codes, you can: Create discount items and associate them with promotion codes. Assign these promotion codes to customer records. When you enter a transaction for a customer with a promotion code, the appropriate discount will autofill on…
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Hi @Amy C., with the earlier suggested resolution, the approver would still receive email without possibility to approve or reject your transaction from the email itself. Have you tried this? What is the behavior on your account.
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Hi Shaun. thank you for letting us know. If you have further concerns, please do not hesitate to post your questions in the Community or contact NetSuite Customer Support thru call, Live Chat, or create a new case via SuiteAnswers and we'll be happy to help.
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Hi @User_FL4CK NetSuite does not support retainage accounting natively out-of-the-box, but there are common workarounds and custom setups to handle this within the system like using Projects and Milestone Billing. For further information and to discuss the module better, it would be best to sit down with your Account…
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Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful.
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Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful.
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Hi @User_Q1DPO If you are using an Employee Center role, unfortunately, this is a current system limitation logged under Enhancement#632187 Employee Center role > UI> Record Navigation Arrows (Previous | Next) available. You can vote for this enhancement on the SuiteIdeas page.
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Hi @User_KLKPQ Based on related concerns, I found out that the reason this might be happening is either certain fields are not populate on customer and invoice record or certain scripts are deployed or deployed. Please ensure that the following fields are populated: Customer Record under E-Document subtab, populate below:…
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Hi @Kathy Woll Please send a sample screenshot of the payment event of one declined transaction. Please navigate to Transactions > Management > View Payment Events and select and open one declined transaction.
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Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful.
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Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful.
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Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful.
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Hi @User_Q1DPO You may try to edit the role used for the approver. Please give the permission ‘Override Period Restrictions’ to the custom role in order to post the transactions.
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Hi @dpto there's a possibility that the Custom Form used on Sales Order when the order was entered. Please pick a sample Invoice and Cash Sale and check the Custom Form used in their respective Sales Order form.
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Hi @User_HDOCF , glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings,everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you…
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Hi @Amy C. The Payment Automation SuiteApp uses the Advanced PDF/HTML Templates feature to send email remittance notifications to vendors for ACH and check payments. You can resend remittance notifications to your vendors, track when they're sent, and include accurate payment details that contain vendor credits applied to…
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Hi @User_Q1DPO To my understanding, you are looking to add new Line Items on existing transaction instead of overwriting the existing Items on the transaction. Please try the following and use 1 sample to test this. Try adding a ‘Line ID’ column on the csv file (Value is blank) On the Import Options, select Add or Update.…