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Hi @Angela Bayliss Thanks for the reply. We have checked these lists. We have a workflow set up that emails the customer (using the same email but from our help desk). The customer is emailed 4 hours after the quote is sent as a follow-up. The customer will reply and state they did not receive the transaction email from…
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Thank you for the help and guidance on this. We do appreciate it. We'll give it a go.