Angela Bayliss · Senior Solution Architect · Gold Crown

I think the time is running out on this thread, Ray is going to be summarizing it soon. If you would like your opinion to be heard, as much as all of us would like to hear it, please add your comments soon, if you have not done so already.

HEY! Never mind- I just checked, Ray, you have earned 5 stars. :D Couldn't agree with it more.;)

is it just me? I have been trying to "rate" this thread, and even when I follow the specific instructions, I can't find the menu: You may find a small menu on thread pages which allows you to 'rate this thread' with a number between 1-5. Casting a vote for threads you view is entirely optional, but if you think that the…

Wow, Ray, very impressive. Lets hope they care- I am betting they will. Thanks for all of your work on this.

I agree with your 2/10 on support Angela... And as of 01/07/07 (or 07/01/07 if your in the US and used to writing the date backwards...) NS have taken the liberty of charging us $2500AUD for their wonderful support. hard to believe none of the resellers offer on demand support. They are trying to improve, they did make an…

I think people are already commenting on that. I want something more generic anyways - at least for a first stab at this. Its encumbered by the overall netsuite product category. Lets keep to the format for now to give a general picture - then run one at a later date to see if anything has improved. At that time - we can…

not only that, but Tom, back in July when I had gone live with a new implementation, this post accurately describes exactly how I felt. I could not have written it, however, because I was not as intuitive to the issue then as you are. Many days I wish I still thought of Java as a white chocolate mocha. It taxes my brain.…

I'm actually very gratefull that you both are on here a lot, I've learned a lot from reading all your posts! :) Kathy I am by no means in the same caliber of Netsuite intelligence as ray, but also, thank you.

Thanks, David, I owe you one.

I keep coming back to this thread, I have to admit that I am curious. I have learned only recently that there are many members of this forum who "lurk", that is, they read a lot of what is said, but they have never actually posted. It is too bad that they don't also add thier views to this thread- as it would be awesome if…

Ray, it would be nice if your survey would also ask about "ease of use"/interface for several areas and also ask about performance and reliability and ducumantation. T Hi Tom, Perhaps you would like to toss more of a format up? Ray's is kind of a guideline, but I don't think there is any reason why you shouldnt comment on…

Ray, Any chance I can see the workup you do? I love this kind of stuff. Would be interesting to see your entire process - compare it against what I would do. It is kind of an offshoot of what we do here, but it doesn't hurt to ask.

Well... NetSuite is a great system I believe. However, every now and then, they perform slight upgrades and/or patched to problems, then all of a sudden things just don't work anymore or are completely different. The changes are done without any release notes or warnings of any possible ramifications. Probably due to a…

We are on Gold support and I see no difference at all between the two levels. The only benefit is having an 800 number. That is almost a joke, though, because I never call. As you pointed out, who has time to sit on hold for an hour (whether you're paying for the call or they are) and then spend another hour or two trying…

My favorite advice from support was for me to ask my accountant to explain why NetSuite operated the way it did. LOL- I heard that one in the beginning, With ten years of accounting under my belt, I literally laughed so hard support had to keep saying, maam, maam, is there anything else I can do for you? I have to admit,…

I can't use anything posted in this group. You would have to email it to me and not post it in here. Sorry, but that is the policy of the NS user's forum. T Sorry, Tom, I am not comfortable with e-mailing anything I am not posting here. Perhaps it is my own sense of integrity, but I think NS should have full view of what I…

whats even more interesting - and this took me by shock. Is that I launched a call to attention to our customer base (who use netsuite) via a mail merge and I am astonished how many have never heard or are not members of the usergroup. Thats something I did not know - I am going to introduce this now in our projects as an…

Now I kind of feel bad for Hijacking. Anyway, here is mine. Netsuite as a product: 9 out of 10 Netsuite customer relations: 6 out of 10 Netsuite support: 2 out of 10 Overall cost benefit: 7 Fit for your business: 9 Are you as a company maximizing the potential of Netsuite: 5 Summary: Netsuite has only begun supporting our…

ahh- gotcha. This, I completely understand. I just hope that the population will expand, to include more perspectives from different level users. I can tell you that six months ago, my perception would have been VERY different- but as you know, I cannot accurately record an unbiased perception this far after the fact. I…

Hi Ray, In my humble opinion, I doubt that NS will actually respond on this thread. I bet someone is watching it carefully, but as far as providing feedback, my gut tells me that they won't. Perhaps it is a simple matter of not knowing what to say- regardless, you have initiated a great culmination of information, and I…

:) Don't forget to do that deposit. :) oh come now, don't get me started.......LOL :p

Ray, you crack me up. you're hijacking your own thread.......

I can get in fine, no problems at this end.

Thanks, Chris- hope the new baby is doing well! Mark Grogan is an excellent instructor- right up there with Lance. Thanks again for your training team, you guys are great! Angela

I am also unable to access them. I am getting a connection failed message in webex. Any ideas? atmospheric pressure changes over antartica?? :D You had that one coming ;)

Im home today, and while I had a little trouble and had to install the activex - once I did that, it let me right in. I use IE7. Weird. I opened all four of them, and they played perfectly. don'tcha just love technology?

Originally posted by Chris: Chris, When clicking in the "watch teh web seminar" links, a pop up box appears w/ the message " Clicking your web browser's "back" or "refresh" button will end your WebEx session and return you to the homepage." When I click "OK" to close the pop up window it throws me back to the homepage. Is…

Ray, This was a great idea- I am a bit taken aback this morning, as the overall satisfaction (or lack thereof) seems to point directly to support and customer service, residual needs from tweeked implementations. While I am sure that there are a few customers who are overall unhappy, (you can't please everyone) this is a…

Hi, Are there any particular models of barcode scanner which are compatible with NetSuite bar code feature. We plan to use it for our implementation. Can some one suggest any scanner that we can use. We plan to use it for scanning Item codes etc., Thanks, 7H hmm- wait till you try and do an inventory count using your…

and once again- you are incorrect. My system is allowing it, with no errors-