Clarisa De Torres-Oracle NSC Guru

Hi @lufiali we hope you are well. Were you able to check the comment above? We would greatly appreciate if you can click "Yes" on “Did this answer the question?” on the comment/s that helped in your concern. Doing so will help other community members who might have the same concern find the answer easier and you will also…

Hi, everyone! @srussell needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page.This page is specifically designed to offer them information and guidance and help them…

@Dext3r Yes, that’s correct. Since the Tax Item on the customer record takes precedence in the tax lookup hierarchy, the tax code specified there will be applied to transactions for that customer. We’re glad the Tax Item field resolved the issue. Happy to help! :)

Hi @lufiali for transactions included in credit limit calculations, you can configure the "Customer Credit Limit Includes Orders" setting in Accounting Preferences. If this setting is enabled, both billed and unbilled orders will be included in credit limit calculations. If disabled, only billed orders will be included.…

Hi @User_Y3OC9 per checking, this is best consulted with your Account Manager since NSPB is a paid (add-on) module and he/she has a better understanding of your current setup and business requirements. To our fellow members, if you have similar implementation experience and expertise, feel free to engage in this thread.…

Hi, everyone! @User_5DVLF needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page.This page is specifically designed to offer them information and guidance and help them…

Hi @Dext3r thanks for the confirmation. Yes, I could only see A on the initial response and I'm also not sure why 😅 Per checking, The taxable checkbox standard behavior usually depends on two (2) things: Customer is associated to a Subsidiary that has a US nexus (Country is US only) Customers with shipping address in the…

It's a feature which you can check via Setup > Company > Enable Features under Tax tab: Can you let us know which one is enabled on the account? :)

Hi @d3xt3r, can you confirm if you're using Advanced Taxes or Suitetax?

Hi @Nathan Hanson I hope you are well. Just checking if you were able to see our comment above? :)

Hi @User_WCXYT since the initial troubleshooting steps have been done and the issue is still occurring, we recommend filing a Support Case. The Support team has the necessary tools and access to investigate the concern further. When submitting the case, please include the troubleshooting steps and test results you have…

Hi @User_18X5P to clarify, can you confirm if you are pertaining to a scanned vendor bill? are you using any custom solution for this? Thank you!

Hi, everyone! @Maria Robinson needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page.This page is specifically designed to offer them information and guidance and help…

Thank you @Dext3r for joining in the discussion! Hi @Nathan Hanson were you able to check Dexter's comment? Can you confirm the behavior? Moreover, one possible cause I can think of is a custom body field on the Invoice transaction being updated through REST Web Services. You can review the transaction’s System Notes and…

Hi, everyone! @User_YKBKX needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page.This page is specifically designed to offer them information and guidance and help them…

Hi @Nathan Hanson to troubleshoot, have you tried checking this SuiteAnswers article 84038 Global Search by Document Number? Can you also try checking the system notes of those affected invoices vs the unaffected ones to see any difference? Thank you! :)

Hi @Dennis Morgan! thank you for sharing this thoughtful suggestion and the experience behind it. Triggering revenue plan creation at billing sounds like a practical way to preserve the source-to-target linkage and give the accounting team a clearer starting point when troubleshooting. We appreciate you highlighting this…

Hi, everyone! @User_8FJ2Y needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page.This page is specifically designed to offer them information and guidance and help them…

Hi, everyone! @User_QTAW4 needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page.This page is specifically designed to offer them information and guidance and help them…

Hi, everyone! @User_66SWC needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page.This page is specifically designed to offer them information and guidance and help them…

Hi, everyone! @User_FJEEG needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page.This page is specifically designed to offer them information and guidance and help them…

Hi @User_HFK40 just to clarify your concern, your customers are encountering AVS mismatch issue during checkout whenever they change their billing address on the payment card in the webstore? are you utilizing SCA? can you share some screenshots regarding your concern. Kindly cover any confidential information. Thank you!

Hi, Everyone! @User_HFK40 needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page.This page is specifically designed to offer them information and guidance and help them…

Thank you for the update, @User_DFQMH! We're glad you were able to figure out the workflow configuration causing the behavior. Have a nice day!

Hi, Everyone! @Elina Kourouzidou needs our help . Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you todirect them to our newly launched "New to NetSuite" page.This page is specifically designed to offer them information and guidance andhelp…

Hi @User_DFQMH can you tell us more about "USD under $50K" configuration? Is this a workflow or script in the system that's populating the invoices? Are the fields being populated custom? Can you provide screenshots on how this works so we could check further? Kindly cover any confidential information. Thank you!

@Makiko ありがとうございます、引き続きよろしくお願いいたします。 また、コメントが適切な回答の場合は、「これは問題解決のお役に立ちましたか？」に「はい」のクリックをお願い申し上げます。そうすることで、同じ質問がある方々が解決方法を検索する事が可能となります。また、協力して頂いた事によって、ポイントを獲得し、回答者バッジのロックを解除することができます。

Hi @User_WCXYT were you able to troubleshoot based on Manuelito's comment as well?

Hi @User_WCXYT can you give further information about the query error message that the user is getting? can you also provide the exact steps to reproduce so we can test on our end. Is this reproducible with an Admin role? You can also provide screenshots for reference. Kindly cover any confidential information. Thank you!

Hi @Dext3r per checking, this is currently a system limitation. Unfortunately, you can only filter line items manually via Available filters on the Customize button just like what you mentioned. A related enhancement is logged under #419490 Transactions > Customers > Accept Customer Payments > Have the ability to filter…