Hi Clarisa When I highlight the periods, it doesnt matter to highlight the Quarterly title as well using SHIFT Key right? Hope Oracle Support can remote connect with us to see the real problem. I am able to replicate the same reporting problem in another Client's database! Kedalene Chong

Hi Clarisa Is there anything else that cause us seeing different result? Is it the NetSuite version or any other setup affecting this result? Please show me more detail screenshots how you highlight the non cumulative Periods Jan till Nov 2022 in Customize Trial Balance Edited Column? Please also share the Default Year End…

Hi Veronica Yes, still following up with Support. Do you know whether they can access my Diley Demo Database Edited Customize Trial Balance Report? We will have a hard time in communication if they can't simulate our experience in Diley Demo Database and our client's Live Database.

Hi Christopher/Clarisa Thanks for your tips! I finally see the Vendor Bill after editing the Amortization Schedule G/L Account to match Vendor Bill Original Expense and not selecting any specific Original, Target and Deferral G/L Account! I cannot choose All Accounts but I can choose not to input anything for Accounts. Its…

Hi Patrick Thanks for your screenshots. Please also help send me a screenshot of the final result after CSV Import in Currency Exchange Rates Page showing Base USD to Canada Currency? Kedalene Chong

Hi Christopher Its so tricky. I managed to find the Contact Support form at Suite Answers.

Hi All Please see my screenshots of Vendor Bill and Amortization Schedule and Create Amortization Journal Entries windows from Diley Demo Database. I thought I have input all Matching information but there is still no Source transaction record to show in Create Amortization Journal Entries. Please help to see what else I…

Hi Patrick Please help show me a screenshot if it is possible to maintain more than 1 Effective Dates and Rates for the same currency in the same month after CSV Import?

Hi Clarisa Please see my screenshots below in Diley Demo database. Even if I use Amount Non Cumulative Jan till Nov 2023, it still gives result till Dec 2023 reference to General Ledger. The Cumulative Closing Balance Column is correct whether I select Nov or Dec 2023. Please see any mistake in my Customize Trial Balance.

Hi Patrick I am really to manually editing Foreign Currency Exchange Rates. It is not possible to maintain multiple exchange rates for the same currency in the same month? Example 1 Jan 2024 USD rate to SGD 1.3 10 Jan 2024 USD rate to SGD 1.31 31 Jan 2024 USD rate to SGD 1.32 When we input a USD transaction with Posting…

Hi Clarisa It is simple to understand. We can simulate in Diley Demo Database. Please help try to simulate and confirm you can see the same Defect or system behaviour? Example Default Posting Period in Diley Demo Database is Jan till Dec 2023 Edited Custom Trial Balance Debit Credit Column, Jan till Nov 2023 will still…

Hi All I am able to simulate this Defect in Diley Demo Database. Please confirm if this a Defect and whether I need to log new Support Case to Oracle NetSuite Offical Support Channel.

Hi Clarisa Our client has experienced the same inconsistent Debit Credit Period selection description affecting the accuracy of Debit Credit result. The inconsistency is the same even when we added Amount Column for the same Custom Period. Opening Balance Oct 2022 Debit Credit Nov 2022 till Dec 2023 Closing Balance Dec…

Hi Clarisa We will wait for our customer's feedback to confirm if the result is alright in their Live Database. I will let you know if I need further assistance. Thanks for your help!

Hi Clarisa We were given workaround to use Amount Debit Credit to handle a defect of Suite Answer 73701 incorrect Retained Earnings in Opening Closing Balances Column. Case # 5454989 Update: "Suite Answer 73701 Incorrect Retained Earnings" Support Case #: 5454989. Dear Customer, Here are the steps to reproduce and brief…

Hi All I managed to discover a customized workflow control that permits only certain Accountant Role can edit Approved Status Invoice. Kedalene Chong

Hi Clarisa Please check my attached screenshots to confirm my steps are correct? The result seems correct except the title description Oct 21 till Sep 22 becomes Oct 21 till Dec 22 in Diley Demo Database. We will ask our client to follow these steps and see any problem.

Hi Veronica I found in NetSuite Answer 48831 we need to first request Release Preview before the Role is available. So Release Preview Role must be an Administrator Role with Full Permission to SuiteApp MarketPlace under Setup Permissions? Kedalene Chong

Hi All We discovered its related to Vendor Subsidiary not matched with User Subsidiary Setup.

Hi All I noticed User is able access another Vendor belong to same Payable Control account. Please advise what other setting to check on Vendor Master Data.

Hi All I managed to follow the steps in attached file in Diley Demo Database. Please share if you know any other steps thanks! Kedalene Chong

Hi Clarisa We managed to Submit a Case. Customer Care Case # is 5507581. Kedalene Chong

Hi Clarisa Are you able to help our client, Gurin Energy, submit a Case to receive notificiation about this defect as we are not granted access to their Live Database anymore? Kedalene Chong

Hi Micah Thanks for your workaround steps. I am stucked at step 3 Formula which is disabled?

Hi Micah I will wait for your answer, thanks for helping.

Hi Micah We would like to know is it possible to determine these Customer Refund Document and Transaction Numbers to show in List of Customers Sales Transactions Sub Tabs or General Ledger like a Reference Link to capture preferred important Source Document Number fields in General Ledger? Example, to choose which…

Hi All Finally my Suite Idea for enhancement is published in 738606, please help to vote for it thanks! Kedalene Chong

Hi Micah Thanks for the tip! I try Edit Customer Refund transaction, input a Customer Refund Reference in the Check Field under Customer Refund-> Refund Method to show a Document Number reference in Lists->Relationships->Customers->Sales->Transactions Sub Tab. Please let me know if you know any way to show the System…

Hi Micah Is this Customer Refund a standard function we can simulate in any Demo Data? Kedalene Chong

Hi Clarisa How do I search for this Defect 390596 Note? Kedalene Chong