Hi @Tigran Shahnazaryan , Great idea. Thank you for the input.

Yes, I did. Unfortunately, our company doesn't set employees to inactive right away. So the only trigger I can use is that Employee Status = Terminated.

Hi @CDuf , Do you know if there is a way to auto merge the duplicates? Thanks!

Hi @Jervin Nicholas Teopengco-Oracle - Appreciate and thanks for the update. Have a great holiday! -Lisa

Hi Jervin, Sorry for not providing more details on this. This subtab contains sensitive information pertains to the salesrep assigned on the record. The business would like to still give access to the assigned salesrep and other certain roles (eg. supervisor/leader with a different role) but hide that subtab when other…

Hi @Tigran Shahnazaryan, Thank you for your input. That is what I had in mind as well. However, I'm not too sure how a Case be linked to an Employee when or IF the person's email address is not what's on the employee record. That also goes to how an approved PO be linked to Employee IF the employee hasn't been hired.

Hi Michelle, Yes, I did create another thread thinking that this thread was closed. We can continue discussion on the other thread and I saw your response on there as well. Thank you!

Hi Michelle, Does the DKIM setup only for environment with eCommerce business? We don't have eCommerce. Thanks,

Hi! How to fix these Undelivered Email errors: Persistent Transient Failure: Routing server failure Persistent Transient Failure: System not accepting network messages Persistent Transient Failure: Other undefined status Our environment currently doesn't have DKIM set up. Do we need to? Thanks!

Hi Joahnna- I have made it worked. I just went through all the scripts and making sure all are deployed and roles are set to true. Thank you again for jumping in. Appreciate it. -Lisa

Hi! Yes, it is also enabled on Setup > Company > General Preferences under Customer Preferences

Hi Joahnna, Just want to add what I did to make sure I don't miss anything else. I have checked the Enable on All Record Types box. I have also included the custom record under the Enable Record Type sublist, but I believe by check this box, it should ignore the entries under the sublist. I have also made sure the made…

Hi Joahnna, It is happening to all custom records. Thanks for your help! -Lisa