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Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Comentarios
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@Angelica Mae Segador-Oracle I have not been able to try this. I will this week and let you know.
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@Tigran Shahnazaryan Thanks. I was trying to show my coworker and he could see it in the list. I had to clear my cache and then it showed. NS Gremlins at it again
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@John Griffin Thank you! That worked
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HI @Niks Blando-Oracle After I posted, I found the answer in SuiteAnswers
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I was able to find the answer To enable Customer Part Number: Go to Transactions > Management > Supply Chain Management. On the Supply Chain Management page, click the Preferences link. On the Supply Chain Preferences page, click Edit. On the Features subtab, check the Customer Part Number box. Click Save.
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@Richard James Uri-Oracle Yes it was a bundle installed on Friday that was causing it.
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@Clarisa De Torres-Oracle CASE NUMBER 5386746
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Clarisa De Torres-Oracle The customer is marked as taxable but the tax rate is not picking up on the sales orders. I have opened a case on this.
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Clarisa De Torres-Oracle Yes I understand the updating of the tax tables but the issue I am seeing is that existing customers let's say in the state of CA and we just started to collect tax this month for that state are still set as not taxable. So I take this to mean that we have to manually update the customer record…
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@Michelle Jabanes-Oracle No the email was not in Bounced emails or the sent email list. I will open a case for this. Thanks for advice.
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@Michelle Jabanes-Oracle I did check that and it was not in either list. Is it because the search is an item search instead of a transaction search?
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@User_ZCWF3 I initially tried to set us a transaction search but it wanted me to enter ALL the item id's, which is always changing. I could not get to the custom field on the item record. I may be able to source it over the the SO and build a transaction search based on that. Thanks for the suggestion!
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I did another test this morning and the search picks it up but the email is not sent to me. I did check spam
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@Michelle Jabanes-Oracle I have nothing set under Updated Fields. Usually if a record is created that matches the criteria set, should trigger the alert.
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@Michelle Jabanes-Oracle Yes I am creating test records that appear on the search but the email alert is not coming to me
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@Dinesh Babu Gadhamsetty Thank you so much!
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@Dominica Sevilla-Oracle I just built the search and it has never triggered the email during my testing. Here are the screen shots. Thank you for the assistance. Criteria Results Email
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@Pedro Alegria-Oracle I created another custom field and sourced it from the item record to the sales order field. This worked. Thank you so much for the help!
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@Pedro Alegria-Oracle Thank you so much for the instructions. The problem is we are flagging the items on the item record. I do not see the custom field to expose it on the Sales Order Form to put in the Condition. Do you know a way to get to a custom field on the item record?
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Hi @Lea Orzales-Oracle. I tried that and it did not work.
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@Joahnna Given Uy-Oracle Here is the display. And I verified that the field is applied. The field is on the Main Tab for Screen Fields. But it does not appear in the SubList Fields for me to be able to drop it into the Pick Ticket form.
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I was able to modify an Inventory Summary report and pick up the associated sales orders and purchase orders This gives a them a picture of the inventory, what is needed and what is on order. I think may work. @Tigran Shahnazaryan and @Brian Stisser thank you for your assistance!
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Hi @Tigran Shahnazaryan We do not create PO's from Sales Orders. The Manager wants to see a report of items open on PO's (which I already have created) and then see any open sales orders that contain these items on order from the vendor.
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Thank You @Elychelle Gulen-Oracle. The field was not exposed on the form so I was not seeing that field. Thanks you for the help!!!
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@Elychelle Gulen-Oracle When you try to create an item demand plan, no items will show for alternate items. Transactions>Demand Planning>Calculate Item Demand Plan>New. Nothing shows in the alternate item for anything
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@Elychelle Gulen-Oracle Yes these are all inventory items so something should be popping up. I wasn't sure if I am missing a setting
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@Ivy Lopez-Oracle I found that when the customer was set up, both SUB were not listed on the customer record. It was added after the SO was created. Do you know if there is a way in the system to assign multiple subsidiaries when they are created? Right now it only assigns based on the customer sub
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@Ivy Lopez-Oracle I have another instance that the International Inventory Location is not showing as an option. I verified Direct Shipment location is in the Global Inventory Relationship and the customer has both the US and INT SUB under the customer record. What other reason would cause the INT location not to show?
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@User_ZCWF3 Thank You! I made that change in my search and it is returning the correct numbers. Appreciate the help!
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@Dominica Sevilla-Oracle The KPI should be comparing the date ranges set, correct? For all other fields it is calculating based on the date range comparison