Meherin Bronze Medal

Hi please see the attached. I am using email templates. will use this template in a workflow. thank you

t this also did not worked. I am not sure why I can not save that email template got this error message.

I have not. let me try that. thank you

Hi, I can not save the template now. giving the following pop up.

Hi Veronica, thank you. I will try and let you know if that worked

thank you for your reply.

Hi, sorry I found why everyone needed to do the authentication as Duration of the trusted device was setup as per session. I made the changes hopefully this will work. thank you

Hi, we are having the same issues with our users. for the Customer service role we turned on Core administration permissions, but Two factor authentication required is setup as not required. but all the users with this role needed to do the authentication setup each time they tried to login. everyone is using Google…

Hi Jervin, thank you so much for explaining. it helped a lot. :)

HI Jervin, workflow started working now. dont know what happen. thank you

Hi Jervin, sorry Trigger on is set as Entry. but not working. thank you

Hi Jervin, thank you for your reply. Trigger type is All. thank you

thank you so much. this is perfect.

Hi Elychelle- thank you Hi Able- thank you for your reply. thats what I wanted to know if there is any way to alter that for failure fax email.

Hi Grace, thank you so much. same thing is happening on my side too. after editing it works. but we dont want the edited version to show up on confirmed. only during create we need to reflect confirm ack.date as receipt by.

HI Veronica, I am able to login to my NetSuite account. I am able to login using the URL from company information. thank you so much for your help

Hi when I tried to login on our NetSuite it says invalid email and password. I did some research and find out for customer center login I need to use this link:https://system.netsuite.com/app/login/secure/privatelogin.nl?c=%3C%3E with our account number. but now getting this error I copied from company information's. I…

Hi Veronica, thank you for your response. I used my Gmail address instead of office email and set myself as customer. I followed the SuiteAnswer you shared for creating the customer role. I have not getting any errors thats the problem. I received the following email then I setup the password and receive another email…

Hi Ivy, thank you. I will open ticket with Ebiz and try to figure out if their setting is effecting the change. if not then will open ticket with NetSuite support. thank you for your help. Kind regards, Meherin

HI Ivy, how can I check if there any customizations? we are using Ebiz as our credit card, do you think they might have something? thank you for your help.

Hi Ivy, we never use payments tab' normally we go to Transaction> customers> accept customer payments. and select the customer name then invoices. thank you

HI David, thank you for your reply. whenever I check the status page its always green. I am working with NetSuite support. they find our a defect that is happening to some of the customer. kind Regards, Meherin

Hi Micah, its not login but everything else. when we try to open a new Sales order it just takes too much time to load or even editing a simple sales order. Since monday we are having this problem. thank you

Hi Danesh, yes, thank you

thank you

Hi Lyka, PO# is available on our sales order record. this is the field name: {otherrefnum}. but I can not find any IF on the function I went to condition then Custom formula. Thank you for your help.

HI Lyka, this is the screen capture of workflow action. thank you

Hi Lyka, return error is not working as I dont know what condition to set. that is what I can not decide what to do.

Hi Lyka, I can not figure out what condition to setup for this problem. also instead of preventing the user from saving instead I selected return error. I am open for any other suggestions. thank you for your help.

Hi is there any update about this problem?