Michelle Jabanes-Oracle · Account Admin/CRM Guru & Oracle NetSuite Community Admin · Admin

You're welcome, @Eklon Eleuterio. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Regards,

Hi @Eklon Eleuterio, As per checking the SuiteApps, FastPath has a key benefit of being able to edit/terminate existing NetSuite users. I would suggest contacting your account manager to learn more about this SuiteApp. I hope this helps. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your…

Hi Brian (@User_NB3AA), Use the following Criteria and Columns in your Case Saved Search to get the cases with more than 3 messages. Criteria tab Results tab I hope this helps. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question…

Hi @Strategit_Shunta4, Apologies for the confusion. Upon further testing, if the Core Administration Permission is enabled, you can view the folder in edit mode in the file cabinet only if you have the direct link, but you won't be able to download or make changes to the folder. Also, if the user manually navigates to the…

If you're considering providing an administrator access to the user or role, then it will work, or you can enable the Core Administration Permissions checkbox in the custom role. Regards,

Hi @Strategit_Shunta4, Allowing other users from different subsidiaries to have access to the file cabinet is logged under Enhancement #226420. Please visit SuiteIdeas to vote for this enhancement request. Regards,

Hi Colleen! How are you? You need to have an Oracle account to have access to the link. You may refer to My Oracle Support Help for more details. Regards,

You're welcome. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Regards,

Hi @Vernita, Thank you for keeping this thread updated, and I am glad that you were able to get this resolved. That is correct. You need to setup different domain keys for the two environments. Regards,

Hi @User_USNDV, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Regards,

Hi @Jason Kwok, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Regards,

Hello @SWSearcy, I'm afraid that it is also an enhancement. I suggest submitting a new enhancement request at SuiteIdeas for it to be more specific about the feature according to your business needs. Please use the Records Catalog to determine the fields you can use in SuiteQL queries. The ability to join the transaction…

Hi @Vernita, It was never possible to use the same sending domain of your Production account for your Sandbox account. Domains are not copied from your production account to your sandbox account. You need to set up Domain Keys for a domain that is separate from the email domain set up in your production account. Please…

Hi @JoshPNW , I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks,

Hi @Parameswaran_gp, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks,

Hi @iecpradeep_14007, To follow up on this thread, I am unable to find a workaround on this report. However, an existing enhancement request is currently logged under Enhancement #63704 that you can vote at SuiteIdeas. Regards,

Hello @SWSearcy, This is currently logged under Enhancement #539548 Analytics > New Workbook > Transaction > Data > Records > Criteria/Data tab > Transaction Line > Customer/Project is missing. Please visit SuieIdeas to vote for the enhancement request. I hope this answers your question. Regards,

Apologies. It's on now. Thank you.

Hi Duane (@User_LWYVY), I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Regards,

You're welcome, @zalp! Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks,

Hi @zalp, The statement is telling us both production and test account have a main administrator assigned, the first time the account is setup. As long as you have another administrator it is safe to inactivate the employee record of the said user. However, if this administrator is the one responsible for product updates,…

Hi @zalp, We cannot edit or delete the employee record with the negative internal ID number due to the following reasons: 1. The employee record with negative ID is the administrator that was created by Netsuite, the first time the account is provisioned. 2. Email address of that employee record admin with…

Hi @User_USNDV, Upon checking, there's is no standard process in NetSuite for the functionality that you want. I consulted this internally, and I am advised that the desired behavior is possible via Workflow or Script. Kindly reach out to your developers to further discuss this workflow. Please take a moment to update your…

Hi @nag_m, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Regards,

Hi @MJ NCO, Thank you for updating this thread. You are correct in pulling up the "created by" detail in the case record. You can also use sa Formula (Text) and use {systemnotes.name} in the formula field. Please take a moment to update your NetSuite Support Type on your profile page. For instructions, please click here.…

Do you happen to remember if you were using a workflow or a script? Regards,

Hi @nag_m, The ability to add a custom Location Type other than Store, Warehouse or Undefined is currently logged under Enhancement Request #553832. The available workaround is to use Custom Fields applied to Location Record to create Location Type tracker. I hope this helps. Regards,

Hi @User_USNDV, Can you please confirm if the Case Notification that the users received is from the newly created support case, or is it from the customer's replies? If these are system generated case notifications, the notification will be sent to the support email address. Redirecting these email notifications for cases…

Hi @Strategit_Shunta4, Thanks for creating this thread! Let me endorse this to our Guru who specializes in this area. Other users may also jump in and share their insights! Regards,

Hi @RickG_1136, I agree with @Tafara, the Customer Record must have at least Edit access level to edit the Customer Status field or it could be because of a workflow/script. Thank you.