Michelle Jabanes-Oracle · Account Admin/CRM Guru & Oracle NetSuite Community Admin · Admin

Hi Karan, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi @paula.courtemanche, The Overwrite Files with Same Name checkbox is only available in File Cabinet. Users who have the File Drag and Drop feature enabled might have write access to the destination folder. To avoid overwriting the file, the other users must not have access to the folder, a different destination folder…

Hi @esabis, I would suggest to open a Support Case to further check on your request. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question”, you’ll be able to aid the…

Hi Tyler, Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

Hi Araj, Do you still need assistance in adding the permissions to your custom role? If yes, please provide us the following information below. What Standard Role/Center Type did you used in this custom role? Do you have these permissions available in your Production Account? When was the last time you refreshed your…

Hi @Neo_Suite, This applies on all records and that includes customization and transaction. When this preference is enabled, system notes are generated only when records are updated, not when they are created. Record creation system notes are not needed because data is available in the newly created record itself. This…

Hi Tom, Aside from the preference you saw, there's no other existing preference for email font size. It is currently filed under the following Enhanceme Requests below. 190629 - General Preferences > Be able to have an option to define a default email font for the company using email templates 43941 - Home > Set…

Hi Tom, When you navigate to Messages > Emails, is the template field blank? Is there a Style, Format, Font or Size set in the message toolbar? Lastly, is this happening across all users? Thanks, Michelle Jabanes | Ask a Guru

Hi Tyler, Please see SuiteAnswer Id: 98001 | Display Item Fulfillment Tracking Numbers with Links to Tracking Pages on Email Template. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this…

Hi @Vernita, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Also, you might want to watch this video and see if this would help. Any members who has an insight on this, please feel free to reply to this thread.…

Hi Liz, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. I'm tagging my colleagues @Ivy Lopez-Oracle and @Joy Noreen Magoling-Oracle. Any members who has an insight on this, please feel free to reply to this…

Hi Bill, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi Araj, I would like to know the following. What Standard Role/Center Type did you used in this custom role? Do you have these permissions available in your Production Account? When was the last time you refreshed your Sandbox account? Thanks, Michelle Jabanes | Ask a Guru

Hi Tom, Are you still having the same issue? Please provide us the following to further investigate the concern. How did the recipient respond to the case email? Who is the assigned Support Rep in the case? Didn't the Support Rep's email address match on the email address in question? Thanks, Michelle Jabanes | Ask a Guru

Hi Colleen, I would suggest to open a Support Case and refer to Issue #630943 - Traffic Health Page > NetSuite UI > Resolve Response code 301 to further investigate. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By…

Hi @Vernita, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on EFT, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi Karan, I found some SuiteAnswers you can use as a reference to send an email reminder. Answer Id: 64676 | Autoreminder for Unpaid Invoices Answer Id: 73058 | Determine Invoices That Are Overdue by 90 Days Through Workflow Answer Id: 40340 | Dunning Answer Id: 40342 | Dunning Overview Also, I'm tagging my colleagues…

Hi Anne, Please contact our Customer Service Support to update the email address. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question”, you’ll be able to aid the community…

Hi @User_O4547, Please see below steps on how assign a Sales Rep to your web lead. Navigate to Setup > Sales > Sales Rules > New Scroll down and select Web Lead Give the Rule a name Set Criteria to "equal to" and check Web Lead Select Save Navigate to Setup > Sales > Sales Territories > New Give the Territory a name…

Hello @User_MU3UD, Welcome to NetSuite Support Community! Please see SuiteAnswers Item Restrictions by Subsidiary or Location | Answer Id: 73538. I am also tagging my colleagues @Ivy Lopez-Oracle and @Joy Noreen Magoling-Oracle who have the expertise on this matter. Thanks, Michelle Jabanes | Ask a Guru

Thank you for checking, Tom. I would like to know the following. How did the recipient respond to the case email? Who is the assigned Support Rep in the case? Didn't the Support Rep's email address match on the email address in question? Thanks, Michelle Jabanes | Ask a Guru

You're welcome, Chris. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

Hi @farrago, Can you please confirm if the Receive Customer Replies in Case List Only preference is enabled? To check, please navigate to Setup > Support > Support Preferences > General tab > Preferences. If this preference is disable, the customer's response will be sent directly to the assigned support rep, allowing them…

Hi Chris, Per checking, the feature you are requesting is not available within the NetSuite line of application services. Below are the related enhancement requests that you can vote at SuiteIdeas. 194488 Global Search: Ability to search cases by keywords from the Messages sublist 412805 Ability to search case records…

Hi Colleen, This is filed under Enhancement # 84271 Cases > Message please make this field into a Rich Text Editor field. Per checking, I do not see any workaround. Please vote and add details to this request. To other users that would like to have this feature available, please visit SuiteIdeas and vote for the…

Hi @nag_m, Thank you for creating this thread. Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on how this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi @HoJo, Per checking, there is an issue filed under Issue #: 314126 Reports > Saved Reports > Customize button is missing. Please create a Support Case and refer to this issue # and you will be notified once it is updated. As a workaround, navigate to Reports > Saved Reports > All Saved Reports > Set Filters : Owner: -…

I checked this internally and confirmed that this is not possible through a workflow or script. Please vote for the Enhancement # 318224 and make sure to add details regarding the request. Thanks, Michelle Jabanes | Ask a Guru

Hi @VirtusX, I would like to check if you have further questions. Please do not forget to click “Yes” on the “Did this answer your question”, if you find the reply to your question as helpful. Thanks, Michelle Jabanes | Ask a Guru

Hi @Tracy Preston, I would like to follow up if you need further assistance regarding Calendar Access for Non-Employee roles. Please do not forget to click “Yes” on the “Did this answer your question”, if you find the reply to your question as helpful. Thanks, Michelle Jabanes | Ask a Guru