Michelle Jabanes-Oracle · Account Admin/CRM Guru & Oracle NetSuite Community Admin · Admin

Hi Colleen, If you're still experiencing the same issue after adding the Email (full) in the Contact Duplicate Detection, can you please confirm if this Contact is linked to a Job record? Thanks, Michelle Jabanes | Ask a Guru

Hello @Thuy Trang, Can you please confirm if you're using an Administrator role in NetSuite when uploading the script? If not, I suggest to use and Administrator role and you may vote for this Enhancement Request #150823 Eclipse Plug-in > Support roles other than administrator for login. I hope this helps. Thanks, Michelle…

Hi Eunice, We're still currently testing this in a workflow. My colleague @Jack Daryl Espiel-Oracle will update this thread once he is done with the testing. Thanks, Michelle Jabanes | Ask a Guru

Per checking, I am afraid that there is no available workaround to let the user view selected subsidiary. Thank you. Michelle Jabanes | Ask a Guru

Thanks @Emilia Ironov-Oracle! Hello Arun, Per checking, campaigns in test drive accounts are excluded from execution and the only way the campaign event status can be "Sent" is that the event was already executed in the account. I do not see an available workaround for this and I would suggest to vote for the said…

Per checking, this is under Enhancement Request #253801 Saved Saved Search Search > Results Tab > Expose the Audience tab fields as a results or criteria field of a saved search. I checked for an available and I'm afraid that there's none. Please vote for this enhancement at SuiteIdeas. Thank you. Michelle Jabanes | Ask a…

Hi @kbarua1, Try using the an entity saved search (example: Employee Saved Search) and in Results tab > add Role field for you to pull up all the roles assigned to the employee record. I hope this helps. Thanks, Michelle Jabanes | Ask a Guru

Hi Dave, I found some related SuiteAnswers on how to display the value of a hidden field in PDF/HTML Template. Please see below. Using FreeMarker to Work with Hidden Fields Used in Advanced Templates | Answer Id: 87792 Ability to Display Value of a Non-Stored Hidden Field in Advanced PDF/HTML Template | Answer Id: 75185…

The feature that you're looking for is under this related Enhancement Request #337225 Allow Cross Subsidiary Record Viewing: Control the Records to view. I suggest to vote for this and add notes and the specific feature when voting for the enhancement at SuiteIdeas. Regards, Michelle Jabanes | Ask a Guru

Thanks, @User_YT3D0. Please keep us posted. ? Regards, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question”, you’ll be able to aid the community to find the solution much easier…

Thank you for providing the link. For ODBC Connect, you need SuiteAnalytics Connect Permission to be added in your user's role. For reference, please see SuiteAnswers ID 39803 and 39013. Please let me know if you have questions. Regards, Michelle Jabanes | Ask a Guru

Hello Jeroen, Please navigate to Setup > Users/Roles > Manage Roles > Edit ZMO – ABC role and make sure to enable Allow Cross-Subsidiary Record Viewing. Enabling this box allow users logged in with this role to see, but not edit, records for subsidiaries to which the role is not granted access. I hope this helps. Regards,…

There's really no recommended or required permissions for this kind of role as this will depend on how you want the user to have access to the data. However, please make sure to assign an Administrator role in your NetSuite. Hope this answers your question. ? Thanks, Michelle Jabanes | Ask a Guru

Thanks @Shamaine Chan-Oracle! ? Hello @User_YT3D0, You might want to check the System Administrator role. The list of permissions can be found in SuiteAnswers ID 9918 | Standard Roles Permissions Table. Thanks, Michelle Jabanes | Ask a Guru

Are you planning on sending the price increase notification to those customers that already purchased the item or you want to send it to all of your customers regardless if they ordered it or not? I am thinking of a Customer Saved Search and add a criteria. Do you think this will work? Regards, Michelle Jabanes | Ask a Guru

Thanks @Jeff Pineda-Oracle! Hi @Eunice_C, If your account has the Departments feature enabled, you can restrict access to transaction and employee records based on their assigned department values. You can also limit the departments that users can assign to these records. Department restrictions can be defined per user…

Thank you for your update, Paul. You may have successfully tweaked it using the CSV import, however, if an entity unsubscribes to your campaigns, NetSuite unsubscribes any entity record in your account with that entity's email address and this could be the reason why the status will revert back to Confirmed Opt-Out. Please…

Hi Paul, When a customer confirmed to opt out the subscription, no one in your company can resubscribe them. Recipients cannot be resubscribed manually on the entity record, or through updates made through CSV import. Only the recipient can choose to resubscribe. Customers can opt in to your campaign email through one of…

Did you just recently installed the bundle? Have you tried reinstalling it? Thanks, Michelle Jabanes | Ask a Guru

Thank you for updating this thread, Debbie. Glad to know that your saved search is working! ? Thanks, Michelle Jabanes | Ask a Guru

Thanks Ivy! ? Hello Debbie @djg05478, Try to use the Holiday Label filter first before the Holiday Greeting (Custom) for it to statisfy the Address Label filter. As for the Results, try grouping the fields to get a single line for the each contact. Please see sample below. I hope this will help. Thanks, Michelle…

Thanks Mikko! Hello @KNason76, This is an expected behavior as the Customer Notification are based on System Email Templates. We're currently checking of a workaround and will update this thread as soon as we're done with our testings. ? Regards, Michelle Jabanes | Ask a Guru

Thank you for posting your question here at NS Support Community, @timblun. Let me tag my colleague @Camille Cagalingan-Oracle who specializes in this area and to check on your concern. To other users please feel free to reply to this thread if you have any insights about this topic. Regards, Michelle Jabanes | Ask a Guru

Hi @Rick Cobb, It seems that the default destination folder is restricted. Is the defaut destination a sub-folder? Navigate to Documents > Files > File Cabinet Click Edit beside the destination folder. Check if the destination folder is restricted. If the default destination folder is not restricted, is the user's role…

Hi @paula.courtemanche, Are these Custom Transaction Body Fields? Can you try the following names instead? {custentity_poly_opp} {custentity_poly_opp} {transactionnumber} If these fields won't pull up the value please make sure that the custom field names are correct. Thanks, Michelle Jabanes | Ask a Guru

Thank you, Pauline. Hello @paula.courtemanche, Can you please verify if the following custom field names are correct? Please navigate to Customization > Lists, Records & Fields > Transaction Body Fields to confirm. {custentity_poly_opp.number} {custentity_poly_opp.transactionnumber} {transaction.number} I tried the fields…

Thank you for updating this thread, Colleen. Enhancement #76300 is the open enhancement request for this feature. Thanks, Michelle Jabanes | Ask a Guru

Thank you, @farrago. I would suggest to open a Support Case as we night need to get more information to further troubleshoot on this issue. ? Thanks, Michelle Jabanes | Ask a Guru

Hello @farrago, May I know the subject of the email received? Please make sure to hide any confidential information. Are these Soft Bounces due to Invalid Reply-To Address? Do you have these emails in Lists > Mailing > Undelivered Emails? Thanks, Michelle Jabanes | Ask a Guru

I'm afraid that is the best option for now. Please don't forget to submit an enhancement request. ? If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question”, you’ll be able to aid the community to find the…