Michelle Jabanes-Oracle · Oracle NetSuite Community Admin · Admin

Good day, @"Boothy"! Thank you for creating this thread. About this concern, this is best handled by our Support team. I suggest to submit a support case to further assist you in this matter. - Michelle Jabanes-Oracle

Hi @"PaulFleetwood", Based on this User Note Saved Search, both Company and Customer:Name fields are pulling the information from Customer ID while Customer:Company Name is from Company Name field from the Customer Record. Same with Message Saved Search. The Customer:Company Name is from Company Name field and…

Hi Tom, When assigning access to the Vendor record, is the Send New Access Notification Email box enabled? Try enabling this so the vendor will receive the notification email that includes the email address (used for logging in to NetSuite) and explains login procedures. It also contains a URL so that the vendor can set up…

Good day, Tom! To increase reliability of email delivery, we recommend that you follow the best practices that can help you ensure that email is not marked as spam. Please see below SuiteAnswers articles. * Email Best Practices * DomainKeys Identified Mail (DKIM) I hope this helps. Michelle Jabanes-Oracle

Good day, @"leahlipska"! It seems that this is related to Enhancement #567028 Workbook > Analytics > Pivot Table > Freeze Row headers = T and Enable/Disable Active Column Highlighting =T > Save > Does not remain enabled after saving. I suggest to visit SuiteIdeas and vote for this enhancement request. Thank you. Michelle…

Thank you for sharing this in the community, @"CDuf" Adding a detailed information to the enhancement request would really be a great help to our Product Management team. Regards, Michelle Jabanes-Oracle

Glad to help. Hope you come back again. Thanks, Michelle Jabanes-Oracle Ask A Guru

Glad to see you back, @"Jyothi B"! Let me endorse this to our Guru who specializes in this area. We will get back to you once we have an update. - Michelle Jabanes-Oracle Ask A Guru

Glad to see you back, @"Shelli"! I would like to confirm if you have done the following. * Are you logged in as the Administrator? * Have you tried disabling the Default Case Form to Send to Customer > Save > Go back to Support Preference > Enable Default Case Form to Internal Only? * How about changing browsers like use…

Sounds like a great plan @"Jyothi B"!

Hi@"Jyothi B"! Per checking, we have no way to get back the old shortcuts you have. Data restoration may be possible at an added cost. I suggest to advise the user to determine those reports/pages and add them back in the favorites. Let me know if you have questions. Michelle Jabanes-Oracle

Hi @"markival", Per checking, the pivot reports are behaving based on the Search Result Ordering. I'm afraid the ability to sort data in Pivot table is not possible yet in the current NetSuite version. I found an existing enhancement request that is related to this concern, please visit SuiteIdeas and vote for Enhancement…

@"New_44789", In the employee's custom role, navigate to Permissions > Lists and Add Customers permission, View Access Level should be fine. I hope this helps. Thank you. - Michelle Jabanes-Oracle Ask A Guru

Let me check on this, @"New_44789" and get back to you shortly. - Michelle Jabanes-Oracle Ask A Guru

Thanks for creating this thread, @"markival". Let me check on this and get back to you once we have an update. - Michelle Jabanes-Oracle

Hi @"Paul Reading", Let me endorse this to our Guru who specializes in this area. We will get back to you once we have an update. - Michelle Jabanes-Oracle Ask A Guru

Thanks for coming back,@"New_44789"! Let me endorse this to our Guru who specializes in this area. We will get back to you once we have an update. By the way, may we ask for your nickname so that we can address you properly. - Michelle Jabanes-Oracle

Hi @"Jyothi B", You can manually check the history by going to the Employee record > Access tab > History subtab. Or you can create an Employee Saved Search. * Criteria is optional * Go to Results tab and add the following fields. Output: I hope this helps! Thanks, Michelle Jabanes-Oracle

Thank you for creating this thread, @"imawhale". I have coordinated this concern to our Guru who specializes SCA and we will reply to this thread for any updates. Thanks, Michelle Jabanes-Oracle

Hi Nairolf, It is best to discuss this concern directly to your Account Manager. Also, you might want to check on setting up Direct/Field Marketing in Campaign Channels as NetSuite tracks campaign events for different channels. For reference, please see SuiteAnswers Campaign Channels | Answer Id: 9401 Thanks, Michelle…

Thank you for creating this thread, @"Jay Schwausch". I already coordinated this to our Guru who specializes this area. We will get back to you once we have an update. Regards, Michelle Jabanes-Oracle Ask A Guru

I am actually thinking of the Help Desk feature in NetSuite. Have you tried exploring this feature? The Help Desk feature enables you to manage internal cases that are both submitted and answered by employees. To enable the Help Desk feature, go to Setup > Company > Setup Tasks > Enable Features > CRM. Under the Support…

Yes. You can advise your users to use Firefox as an alternate solution for the time being. A defect was filed recently related to this concern. Please submit a case and use Defect #598188 Using Google Chrome > Suite Answers articles are not showing complete Go To paths in reference. Thanks, Michelle Jabanes-Oracle Ask A…

Hi ndonelson, Per checking, there is already an existing defect filed related to this issue. Please submit a case and use this Defect #597999 SuiteAnswers > Images are Broken in reference. Thank you. Michelle Jabanes-Oracle Ask A Guru

Thanks for the confirmation, Jeroen. This is related to Enhancement #129660Help Desk: Setup> Support > Online Case form > Assign as Help Desk. Enhancement to choose Employee Name fields under Select Fields. Employees are being filed under Anonymous Customer. I suggest to vote for this enhancement at Voting for Enhancements…

Any users who uses Direct/Field Marketing please feel free to jump in and share their insights! Thanks, Michelle Jabanes-Oracle

Thank you for creating this thread, @"4248487" I already coordinated this to @"Shamaine Chan-Oracle" who specializes this topic. We will get back to you once we have an update. By the way, may we ask for your nickname so that we can address you properly. Regards, Michelle Jabanes-Oracle Ask A Guru

Good day @"3953810"! Thank you for creating this thread. Run a check using public tools online to check if our SPF record was added. * MXToolbox * dmarcian SPF Record Check * dmarcian Domain Checker We recommend to add our updated SPF record to authorize NetSuite to send email on behalf of your domain to improve email…

This seems to be working in Mozilla Firefox. Please use this as a workaround while I am investigating as to why you can't view the images on Chome. Let me know if you have questions. Thank you. Michelle Jabanes-Oracle Ask A Guru

Are you using Google Chrome when viewing these SuiteAnswers, @"CDuf"? I tested viewing these help files in Mozilla Firefox and it is working. Please use this as a workaround while I am investigating as to why you can't view the navigation path in Chome. Let me know if you have questions. Thank you. Michelle Jabanes-Oracle…