Michelle Jabanes-Oracle Admin

Hi @"PaulFleetwood", Apologies. Customizing the email template on Individual Statement will fall under enhancement request # 140758 Transactions > Customers > Individual Statements > Email: Allow users to customize the set of recipients and add a personal message. Thank you.

Hi @"Brian C.", Good day! This is to acknowledge your questions and to inform you that we will further review these. We will reply to this thread as soon as we are done with our research and testing on our end. Thank you.

Hi @"PaulFleetwood", This is logged as an enhancement request under 80182 Please provide the ability to embed a PDF form in a e-mail merge instead of having to attach the document. Please vote for this enhancement. Thank you. Michelle Jabanes-Oracle

You're welcome, @"CDuf". Glad to help.

Hi @"daniel.loynes", Please check SuiteAnswers Translating Custom Role Names | Id: 21018 and let me know if this helps. Thank you. Michelle Jabanes-Oracle

Hi @"Tara_Koin", To edit the Email Notification Template, you must need to know which template is being used. 1. Navigate to Setup > Support > Case Profile 2. Edit your default Case Profile 3. Click on Notifications tab > Customer Notification Templates section 4. Take note of the template name Then, navigate to Setup >…

Hi @"PathfinderPress", I would like to confirm the following: * Are the links from your campaign emails are working on different browser? * What is the landing page of this URL? * Is it a valid page parameter? * Is this an HTML Template to be used for your Marketing Campaign? Thank you. Michelle Jabanes-Oracle

Hi @"CDuf", Try to use this Formula (Text) in a Case Saved Search to see if it will work on your end. Expected result: I populate the Maximum of Memo for reference. Thank you.

Hi @"PathfinderPress", Good day! This is to acknowledge your question and to inform you that we will further review these. We will reply to this thread as soon as we are done with our research and testing on our end. Thank you.

Hi @"PaulFleetwood", Good day! This is to acknowledge your question and to inform you that we will further review these. We will reply to this thread as soon as we are done with our research and testing on our end. Thank you.

Hi @"Msid", You're correct, manually rearranging the Site Categories is the only way we can reorganize it. However, if sorting the category list by Name won't function properly, I suggest to submit a Support Case so that our Support team will investigate further on this concern. Thank you. Michelle Jabanes-Oracle

Hi @"New_44789", The Criteria can only be configured on Saved Searches and not in the user's role. I would like to know what are your goals of restricting the sales team. * Are you accessing the List View via portlet? * What type of transaction saved search are you using? * Is your Saved Search created via script? * Are…

Hi @"ajaikhalsa", Have you checked the following SuiteAnswers articles below to check if the deployment is all good? * SCA on a Local Server | Id: 44460 * Deploy to NetSuite | Id: 44324 I hope this helps. Thank you. Michelle Jabanes-Oracle

Hello @"Yabo Wu", Google Customer Reviews is not fully supported, I suggest to contact your Account Manager to reach out to our Professional Services. I hope this answers your question. Thank you. Michelle Jabanes-Oracle

Hello @"fc79fb82-4301-43fd-a5bb-381f44f54579", This feature is currently not support in our API. However, I found an existing enhancement request logged under #177339 Web Store > Item quantity entered in fractional amount. Please create a Support Case or cast your vote at SuiteAnswers ID: Voting for Enhancements | 10054. I…

Hi @"PaulFleetwood", It seems that WorkFlow and SuiteScript do not support the Email Message form. The existing enhancement request is logged under 214027 Ability to support the Email Message form in SuiteScript. Thank you.

Hi @"CDuf" I was thinking of using case when {usernotes.note} = 'Reply was sent' then ' ' else 'return the result from formula 1' end formula, but I can't seem to find a way we can combine it. I tried using both Case and User Note Saved Searches. Allow me to further test on this to see if this is feasible and will reply…

Hello @"sburek", The Merge Into field is now the Master field in NetSuite 2020.1. This field indicates which record NetSuite merges duplicates into. For more information about the changes on merging entity, please see documentation Release 2020.1: Entity Merge User Interface Enhancements Thank you. Michelle Jabanes-Oracle

Hi @"New_44789", After sending the bulk email, you may run another mass update to update your checkbox field. In your saved search, please make sure to use the same criteria in your bulk email action. 1. Navigate to Lists > Mass Update > Mass Updates > General Update > Transaction > Invoice 2. Set the same criteria you…

Hi @"CDuf" In your Saved Search > Criteria subtab > try adding the filters below. * Status = any of > Select all the available Statuses except Closed * User Notes... > Memo > does not contain Reply was sent * User Notes... > Memo > is not emplty Turning off the auto generated user notes is not available in the current…

Hello, The said issue #579708 has been fully resolved. Should you encounter the same problem, please let us know. Thank you for your patience.

Hello, The said issue #579708 has been fully resolved. Should you encounter the same problem, please let us know. Thank you for your patience.

This is somehow related to this post. Our engineers are already aware of this and issue has been filed under # 579708. Please submit a Support Case and refer to this issue. Thank you. Michelle Jabanes-Oracle Ask A Guru

Hello, Our engineers are already aware of this and issue has been filed under # 579708. Please submit a Support Case and refer to this issue. Thank you. Michelle Jabanes-Oracle

Hi @"PaulFleetwood", Setting a default transaction email template is currently logged as an enhancement request under 67812 Documents > E-mail Templates> Please include a Preferred column so that an E-mail Template can be made to Default in when creating a Customer Message. As for the workflow, can you send us a steps of…

Hi @"Ben H", What type of custom record are you working on? Can you please confirm if this is related to a Support Case? If so, in the Support Preference, you can select the case status you want to appear by default in the Status field when a case has been re-opened due to the customer's email response. * Navigate to Setup…

Hi Biomerics_Admin There is a chance that it will work for a while, but how the receiving server processes the emails are beyond NetSuite's control. Let me know how it goes. Michelle Jabanes-Oracle Ask A Guru

Hi @"Biomerics_Admin" It seems that our SPF is not yet added to your DNS record. Kindly coordinate with your email administrator or IT team who has access to your domain to add our SPF record ‘include: sent-via.netsuite.com’ to your domain DNS record. Thank you. Michelle Jabanes-Oracle Ask A Guru

Hi @"Biomerics_Admin", If it is not shown in the Undelivered Email then it is mostly likely sent. The only way we can check if the email was sent or not is through checking the Status in the Sent Email List. For more information please see SuiteAnswers: Using the Sent Email List | ID: 87459 Michelle Jabanes-Oracle Ask A…

Hi @"Biomerics_Admin", Is there any specific domain that the recipient failed to receive the email? Please navigate to Lists > Mailings > Undelivered Emails, do you see the email in the list? Run a check using public tools online to check if our SPF record was added. * MXToolbox * dmarcian SPF Record Check We recommend to…