Michelle Jabanes-Oracle · Oracle NetSuite Community Admin · Admin

Hello @"4123228" There are a number of possible reasons why a valid email may be routed to junk or spam folder. One of which is the receiver's filtering system which screens the message and identifies it as possible spam depending on the sender address or the contents of the email. Setting up DKIM in NetSuite can help…

Hi @"PaulFleetwood" & @"JCirocco", For email delivery from NetSuite application concern, I would suggest to submit a Support Case directly to our Email Infrastructure team to further investigate the issue. Please attach the copy of the undelivered email list when submitting a case. Thank you. - Michelle Jabanes-Oracle Ask…

Hi @"John Griffin", The permission is very limited in Vendor Center and the permissions available are pre-set. If you're decided to use a different Center Type it will enable some of the center tabs and permissions depending on its roles. You may want to try to restrict the custom role from the records that he can access.…

Hi @"RickG_1136", Adding the Company and Contact in the Task > Related Records subtab is a workaround for you to know who created the activity. Based on my testing, this is the behavior of the Contact when saving an activity, since they are sharing the same access with the Partner's APC role. I don't see an existing…

Hi @"Msid" It is necessary because NetSuite sends emails using a technique commonly called as Spoofing where the FROM part of the message is an email used by the company, but underneath it the sender header is still NetSuite. Domain Keys Identified Mail (DKIM) is a method of digitally signing your email to allow its…

Hi @"RickG_1136" The reason being is that your Partner and Contacts are sharing the same access/role. You can check this by going to the Partner record > Access subtab. However, you can set the Company and the Contact in the Related Records subtab for tracking purposes. See sample screenshot below. Hopefully this will…

Hi @"Msid" When a user sends an email from NetSuite to a customer or a vendor and this customer or vendor replies back, the reply is first received in NetSuite, logged under the Communication tab of the relevant record and then forwarded to the user's mailbox. As NetSuite is the actual sender of this forwarded email, the…

Hi @"RickG_1136", I would like to verify if there are any restrictions in the role assigned to this user. Also, if you have NetSuite OneWorld, check if the Allow Cross-Subsidiary Record Viewing checkbox is enabled. You cannot use this setting to view employee payroll or commissions data if this setting is enabled.…

Hi @"CDuf" Thank you for the additional information. It seems that the search needs to be more customized, since you want to send the related contacts per company record. Per further testing, this is possible if you create a separate search based on its criteria which is the Company Name or group the contacts per company.…

Hi @"Msid" I found an enhancement related to your concern. Please see below details. Enhancement #: 119244 Email Campaign Template > User would like to have the ability to show the "list of items" the "customer's last purchase." Currently, there's no available alternate solution and you may want to create a Support Case to…

Hello @"kschraft", Thank you for the additional information and for submitting a case in Support. You may refer them to this Issue # 271456: Always Display Subsidiary Name = T > Still showing the company name on the upper right corner of the page. - Michelle Jabanes-Oracle

Hi @"CDuf", You can create a target group of contacts based on Customer (Primary) : Contact. Before you create a dynamic contact group based on customer criteria, you must first create the contact saved search the group is based on. To create a contact group based on customer criteria: 1. Navigate to Lists > Search > Saved…

Hi @"Ben H", Try creating Employee Saved Search using the criteria below. 1. Navigate to Lists > Search > Saved Searches > New 2. Select Employee 3. Navigate to Criteria subtab > Standard sublist 4. In the Filter, add Login Access = is true 5. Navigate to Results subtab 6. Add the field and the corresponding Summary Type…

Hi @"kschraft" I found an existing enhancement related to your concern. Please submit a ticket and you may refer to the enhancement below. Enhancement # 166518 OneWorld > Have vendor / customer center display company logo associated with the subsidiary of the user logging in Thank you. Michelle Jabanes-Oracle