Apparently it's EU West (according to Support)..... I'm not sure how quickly the Status page is meant to be updated, but there's nothing on there yet (probably an hour since we first saw the issues)

Yes, I've been told it's a problem with the Amsterdam data centre? How do I confirm what data centre I am on, and where is Amsterdam on the Status page? Is it EU Central??

Are you using custom email templates, or the generic NetSuite ones. We had huge issues with email sending, and one of the solutions was new templates - because many email systems don't like the # character in the subject, and others don't like the link the Adobe PDF. The other problem we had was sending multiple emails to…

Are you using custom email templates, or the generic NetSuite ones. We had huge issues with email sending, and one of the solutions was new templates - because many email systems don't like the # character in the subject, and others don't like the link the Adobe PDF. The other problem we had was sending multiple emails to…

Are you using custom email templates, or the generic NetSuite ones. We had huge issues with email sending, and one of the solutions was new templates - because many email systems don't like the # character in the subject, and others don't like the link the Adobe PDF. The other problem we had was sending multiple emails to…

I hadn't, but that has caused me to think that the simplest solution might be to deploy the client script to the quote records and ensure the fields are updated at quote stage. Thanks for your thoughts...

Interesting - I think I was trying to set the preferred form in the Role Definition, not in the form. I will look at that again at some point and see if it works as you have found. My requirements are only to limit editing, so I use Before User Edit the change the form

I never found a better way to implement this other than have the form change a couple of seconds after opening. What is also frustrating is that the option to set a default form for a specific role doesn't appear to work either. Your idea of a blank form is a good one, but like you I wouldn't want everyone to have this. If…

Thanks - might be useful to update the announcement? @"Robert Nedelkow-Oracle"

Not sure where that date is set from, but you'll need to use workflows to set 'end of month' as all of NetSuite credit terms and similar use 30 days, 60 days etc, not 1 month, 2 months. This is the workflow formula our NetSuite consultant put in place to set up Invoices to be due '30 days end of month' (which basically…

Thanks, but I don't think that is really what I am looking for. It looks like I will have to look for third party integration to achieve what I need.......

I'm not sure how a customer saved search would help. Ideally I want to create a URL outside of NetSuite that contains a phone number, and have this URL open the Customer Record of the Customer that has this phone number (or return a list of Customers if there is more than one).

Thank you Erick for your time in assisting with this, it is greatly appreciated. I hadn't considered that the script would trigger when the Drop Down was selected but before the fields were populated, but this is logical and understandable. I have updated my script as per your suggestion above and it is working well now.…

Thanks for this - very useful I've made some adjustments to my script (I was using N/search, but I've now adjsuted this to N/Record as per your article. However I am still getting errors. It may be to do with my limited knowledge on scripting so I may need to engage some more help on this. This is my current script. I…

OK, so I am moving into SuiteScript to see if I can resolve this, but I am still struggling to get the correct syntax to access the Shipping Address fields. This is where I have got to: I have tried a number of variations around lines 30-35 - can anyone give me a working example of how to access address list fields in this…

Thank you Erick for your detailed explanation above, that is very useful. I will work my way through that and see if I can get this to work in our environment.

Although I was able to get{shippingaddress.phone} working as a formula, this is not an adequate solution as this only updates when the transaction is saved, and is not updated when the Shipping Address is updated. Ideally I would like to be able to access the shipping address using the 'Source List' option, but the Source…

Yes, if you are able to provide more information on this I would be very interested.

And 2020.1 has an 'improvement' to this issue....... You can now select a system wide custom default email template for transactions - so you can customise the default NetSuite message, but this still applies to all transactions, and you can't specify a default template per transaction type.........

Yes this was resolved eventually - by our 3rd party support (as NetSuite support weren't able to resolve it).

Sorry, that enhancement is not relevant - you have mis-understood my issue. My problem is that you cannot specify a custom email template when sending a Statement from the Print Individual Statement screen, using the 'Action' option to Email the statement. My users are having to generate a statement, download as PDF,…

I'm still experimenting with this intermittently, today I have identified that it is no solely related to the Contexts, but also Event Types I had a Workflow set to Event Type - Edit and Contexts - Other and User Interface This didn't trigger when the item was updated by Mass Update I updated the Workflow to all Contexts,…

Up until yesterday I have been running the workflow on 'all contexts' to overcome this issue - but in troubleshooting another problem, I reset the Contexts to 'User Interface' and 'Other' Overnight the Mass Update ran to make changes to the fulfilments, but the workflow did not trigger from these changes, so clearly this…

Yes, me too. And the recorded message tells me to look at status.netsuite.com for updates:

Yes I'm having problems with most of the above, and now can't log in. status.netsuite.com shows all green for me? Is this not updated realtime?

The editor appears to be back, but it is corrupting the URLs for images, and stopping them displaying on forms! However, it appears to be corrupting any URLs for image sources (adding both & and amp; to the strings) <td><img src="https://3817341.app.netsuite.com/core/media/media.nl?id=2628&c=3817341&h=1a4dc94ab14d63f31357"…

I am using a Workflow to update the email address in the communications messages to be emailed field shown above in the screenshot - but this email is not used when the email is generated?

This is now driving me mad. We have a simple 'Cost Price' custom field that is sourced from the Item Defined Cost (which will contain the cost price for all stock items) - and then this field is blank for any non-stock / custom products (so that the user can fill in the cost price specific to that line item on the relevant…

Thanks for your thoughts and confirmation of the situation. I have added my vote to the Enhancement, but I assume at 44 votes there is little or no chance of this ever being implemented. Once again we will have to pay for 3rd party development and scripting to resolve failings in NetSuite's so called 'best practices'

Thanks Chris