Hi @VWilson2025 , glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings,everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you…

Hi @User_U9ZTK The ability to use progress billing on a purchase order to partially bill a service line item is currently logged in Enhancement Request #81972. To progress/partially bill service items on a purchase order: Navigate to Transactions > Purchases > Enter Purchase Orders. Enter the name of the vendor and other…

Hi @User_KHKYI Here's a solution from Suite Answers 101353: Solution Edit the existing transaction Check Recalculate Rebates checkbox Check Calculate in Background checkbox (Do this if the transaction contains more than 10 items or has Assembly items included) Click Save After performing the steps above, you may then…

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Hi @Amy C. The Item Name appears on a Purchase Order on the UI or the PDF or Paymeng Request Form may be different. When under Setup > Company > General Preference, the Show Display Name with Item Codes is marked, the Item Name/Number and Display Name/Code appear together in Edit/View mode in NetSuite UI and PDF. When…

Hi @Kathy Woll Even if there was no created transaction, the error or general reject should still be captured in Payment Events. To check, please try to navigate to Transactions > Management > View Payment Events and select and open one declined transaction. From the Payment Events record, we could at least get a clue from…

Hi @User_KCDN4 According to SuiteAnswer 91169: The configuration of your balancing segment determines which transactions it appears on and whether the segment is available in the header, transaction lines, or both. Most transaction types support custom segments. To add a balancing segment value to a transaction: Complete…

Hi @Ma. Angela Beatrice Mendoza-Oracle As per checking the banner you're seeing—“Schedule Upgrade to Fortis”—is associated with the Fortis integration, which is a third-party solution not developed or managed by NetSuite. Since this functionality falls outside the scope of standard NetSuite features, we unfortunately do…

Hi @Amy C. SuiteApprovals often uses a Saved Search to display the list of transactions/items for approval. The columns in this search dictate what appears on the approval page. Please identify the saved search used then update.

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Hi @User_K51C7 A standard report for the list of Customer Returns is available in NetSuite. You can use the following reports to track return authorizations: Return Authorizations Register Open Return Authorizations Report Return Authorizations Pending Receipt Report These reports are available at Reports > Order…

Hi @Amy C. This may be possible thru customization. You may reach out to your Account Manager to have our Professional Services team engaged. Apologies for the limited assistance on this one.

Hi @User_Q1DPO The "navigation arrows" you're referring to (left/right for List, Search, Customize) are generally related to the ability to interact with lists, records, and searches within the NetSuite interface. While there isn't a single "navigation arrow permission" in NetSuite, the ability to use those arrows and the…

Hi @User_2CE7R aside from Tigran's recommendation, the suggested possible root cause based from previous cases. Since both did not work, please reach out to NetSuite Support to further investigate.

Hi @Dext3r To give your customers flat discounts without them manually entering coupon codes, you can: Create discount items and associate them with promotion codes. Assign these promotion codes to customer records. When you enter a transaction for a customer with a promotion code, the appropriate discount will autofill on…

Hi @Amy C., with the earlier suggested resolution, the approver would still receive email without possibility to approve or reject your transaction from the email itself. Have you tried this? What is the behavior on your account.

Hi Shaun. thank you for letting us know. If you have further concerns, please do not hesitate to post your questions in the Community or contact NetSuite Customer Support thru call, Live Chat, or create a new case via SuiteAnswers and we'll be happy to help.

Hi @User_FL4CK NetSuite does not support retainage accounting natively out-of-the-box, but there are common workarounds and custom setups to handle this within the system like using Projects and Milestone Billing. For further information and to discuss the module better, it would be best to sit down with your Account…

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Hi @User_Q1DPO If you are using an Employee Center role, unfortunately, this is a current system limitation logged under Enhancement#632187 Employee Center role > UI> Record Navigation Arrows (Previous | Next) available. You can vote for this enhancement on the SuiteIdeas page.

Hi @User_KLKPQ Based on related concerns, I found out that the reason this might be happening is either certain fields are not populate on customer and invoice record or certain scripts are deployed or deployed. Please ensure that the following fields are populated: Customer Record under E-Document subtab, populate below:…

Hi @Kathy Woll Please send a sample screenshot of the payment event of one declined transaction. Please navigate to Transactions > Management > View Payment Events and select and open one declined transaction.

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