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Hi @AmitCohen When a phone number is entered in NetSuite, it is formatted according to the following rules: If the number is entered in the international format and is of the same country as the subsidiary, the country code is omitted and the number is formatted according to valid national standards. If the number is…

Hi @BryanV Absolutely, I agree with Tigran, if the “Pay Now” link suddenly stopped working without any code changes, and the image was also missing at one point, it's very likely the issue lies with the external service (Solupay/Versapay) rather than NetSuite itself. Since the template code hasn’t changed and the image now…

Hi @User_KLKPQ What role are you using? If you are using a custom role, you may reach out to your Administrator and have them perform the following to resolve the concern: Go to Setup > Users/Roles > Manage Roles Click Edit the Custom Role that you are using In the Authentication section, mark the following: Allow Manual…

Hi @JustinB_10664 Invoices in NetSuite do not post COGS directly, only Item Fulfillments (for Advanced Shipping) or Cash Sales (for non-Advanced Shipping setups) create the COGS entries. When an Inventory Item’s on-hand quantity goes to zero, NetSuite resets or recalculates the Average Cost, which can retroactively adjust…

Hi @CDuf glad to have you with us today, and thanks for posting here in the NetSuite Support Community! Greetings everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated!

Hi @PaulFleetwood Per checking on our database, there are no known system limitations or restrictions yet in NetSuite that would cause the error message shown on the screen. However, since this issue is affecting functionality and is not an expected behavior, we recommend contacting NetSuite Customer Support to further…

Hi @User_Q1DPO You may try the following using your Administrator role. Troubleshooting: 1. Click the Lists tab 2. Click Setup Custom tab link 3. Click Audience tab 4. Uncheck roles checkbox 5. Select roles 6. Click Save Regarding the Customization and Setup tab, I have investigated and search for related cases and…

Hi @User_S6FVQ Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn points and may unlock the Answer…

Hi @R. Dieka Pribadi G. E., I agree with Tigran. Also, per checking in our database, there is a related enhancement filed to address this limitation. It is filed under Enhancement #501632 Transactions> Sales> Approve Invoices> Restrict List To Specific Subsidiary Per User.

H @User_S6FVQ Based on my investigation, vendor bills created prior to the implementation of the Super Approver setup will not display an "Approve" button. Additionally, another possible reason for the absence of the "Approve" button is that the Super Approver may not be designated as the supervisor on the employee record…

Hi @Thanyarat Leatphichiansri Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn points and may unlock…

Hi @User_FL4CK Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn points and may unlock the Answer…

Hi @User_FL4CK Does the PVBV module zero out the balance in the Accrued Purchases account? No, not automatically in all cases. The PVBV module is designed to adjust accruals when there are differences between purchase receipts and vendor bills. However, if the POs are already fully billed and closed, and there's no…

Hi @User_1T7OP In NetSuite, there’s no native out-of-the-box feature that allows capturing a single signature for multiple Sales Orders (SOs) being fulfilled simultaneously, especially in the standard fulfillment flow. The ability to set the Delivery Confirmation field to Signature Required for multiple Sales Orders is a…

Hi @Thanyarat Leatphichiansri In reviewing this scenario, I looked into other similar cases and found consistent behavior. Based on my investigation on a related case, it appears that the rate is calculated by dividing the invoice amount by the unit conversion rate — for example, from cubic meters (M3) to kilograms (KG).…

Hi @User_SHXAB, glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings,everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you…

Hi @A K M Farid Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. Thank you.

Thank you for your confirmation @User_S6FVQ. Are you using a custom role or an Administrator role? Also, what type of transaction is the Approve button missing?

Hi @User_S6FVQ Can you please check the following: Whether the accounting periods for Accounts Payable (AP) and Accounts Receivable (AR) are open or closed. If the SuiteApprovals routing preference for transaction is currently turned off. Thank you.

Hi @A K M Farid I agree that this is related to an enhancement. I've conducted further investigation and found an alternate solution into how to disable or grey out the Price Level column in the Items tab of sales order transaction records for the custom role, Custom role (Internal ID: 1478 — sample only). I was able to…

Hi @Greg Ebel , glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings,everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you…

Hello @jmack_admin Thank you for starting this thread. Hello everyone! We’d love for you to share your thoughts and experiences to help out a fellow member. Your input means a lot!

Hello @User_63KD7 Thank you for starting this thread. Hello everyone! We’d love for you to share your thoughts and experiences to help out a fellow member. Your input means a lot!

Hello @User_63KD7 Thank you for starting this thread. Hello everyone! We’d love for you to share your thoughts and experiences to help out a fellow member. Your input means a lot!

Hi @User_S6FVQ, glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings,everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you…

Hi @User_63KD7 , glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings,everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you…

Hi @User_63KD7 , glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings,everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you…

Hi @Jagdish_Chamat unfortunately this is a current system limitation logged under Enhancement #35188 Accounting Period> User would like to ability for the Admin to be able to create new, delete, and edit transactions for Periods that are closed. You can vote for this enhancement on the SuiteIdeas page.

Please let us know if you need further assistance. If there's none,kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn points and may unlock the Answer Accepter badge.

I would like to follow up on this thread. Please letus know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. Thank you!