Tom Dalton · Owner · Silver Medal

OK, I deactivated it at.... Setup > Company > Enable Features > Transactions ...but the code input field still shows in our shopping cart. Did I miss something or are we required to have that promo code input field in our web store check-out? -T

Free shipping using a coupon code has been a "no go" for us. We've got one pound items and we've got one thousand pound items. As is, a customer could add the one pound item to their cart and get free shipping on the one thousand pound item. We can't tie the coupon to just the lighter item and take an order for both and…

I'm interested in a coupon that relates to a "referring a friend" feature. e.g. Refer a friend and get 10% off coupon code for your next order or... Refer a friend and get a "$25 off" coupon code for you next order > $100 each example would be contingent on the "friend" placing a $100+ order. The friend would enter the…

Wouldn't it just make sense to add the signature: John Doe Acme Widgets and as the last line you type add the "Thank You," etc. Note: we are talking about responding to cases in the case management area. Not emails. You can't type after your default signature. The default signature isn't shown and is added to the end of…

I found a handy work-around. If you use FireFox, get the "add-on" called "Paste Email Plus". It is free. It gives you the ability to save multiple signatures so that you can then right click into any text box and paste any of a number of pre-saved signatures. The only drawback is that you have to switch the NetSuite text…

To get around this I leave the signature blank in the Set Preferences > User Profile and I use Email Templates instead I wasn't talking about when you click "email" by a customer record. I also use templates as signatures on those. I am talking about responses to CASES which behaves much differently that the "email a…

Srujana, I sent a message to you outside of the UG. I sent it to the email address listed in your profile. Thanks, Tom

NetSuite has this feature and it's due out in 45 days (in our account anyhow) ...so, no need to reinvent the wheel. Tom

NetSuite or someone other than MKNS, Would you add MKNS customization as a public bundle in the bundle repository area and then post the bundle ID number in this thread? -Tom

NetSuite, Can you add MKNS customization as a public bundle in the bundle repository area and then post the bundle ID number in this thread? -Tom

FYI NetSuite v2013.2 sneak peak lists "Merging Duplicate Support Cases" as a new feature. Tom

I've stop submitting enhancement requests as it's simply a waste of time. Me to. It seems to never happen or if it actually does, it is either: A. a paid add-on that is way too expensive or B. it is not the enhancement that we needed (either with bad design that makes it not fit the need OR they make it possible to create…

I may not be able to create the bundle but I can give you instructions to diploy the script in your account, if it is ok with you? Srujana, That would be great. Please email or post instructions in here. I also kept saying "bundle this" not just for the sake of this specific request, BUT because I'm hoping NetSuite would…

NetSuite or someone other than MKNS, Would you add MKNS customization as a public bundle in the bundle repository area and then post the bundle ID number in this thread? -Tom

mkns or netSuite or anyone, We don't have an "I.T. department" and I don't have time to figure this out. We do know how to install bundles. That is one thing that is very simple in NetSuite. So, can someone save mkns customization as a public bundle in the bundle repository area and then post the bundle ID number in this…

bump Anyone found a way to do this?

mkns, You're more advanced that most (including us). Can you save your customization as a public bundle in the bundle repository area and then post the bundle ID number in this thread? -Tom

Maybe the profit all flows to a subsidiary in the Virgin Islands while the American counterpart shows a loss. You know, the American way. T

Got it. I couldn't find the missing info in the help documents, but I got it from NS support. I had the parter created and the promotional URL specifically made for that partner, but couldn't get it to work. This missing piece was... Create a Partner Sales Rule: Go to Set up > Sales >Sales Rules > New Click on Partner Name…

We would like to be able to "uncancel" a cancelled order. Has anything changed in this regard since 2011? We can't just easily make a duplicate of the canceled order in NS because the order came in through amazon via a connector and making a duplicate would break the link to the original amazon order. Also, is there a way…

I would opt for a NO MUSIC option + an estimated hold time that is re-estimated every 10 or 15 minutes.

You could just note the "hold until..." in the "Memo" area on the sales order (also called "confirmation number" field depending on what view you are in) and then leave it unapproved. Then enter a new "task" with a "browser pop-up" or email reminder that says "approve sales order number..." and set it for the date that the…

I have been on (and contribute to) a number of threads that have the common theme of looking to drive more traffic/business to our (most NS customers) sites and stores. You are probably sick of reading them. Knowledge base this, blog that, sitemap the other, keyword grumbles etc. I am sure we all agree that one of…

Baruch Goldwasser Wrote: Two search engine enhancements we have on the roadmap are Google Sitemaps (notifies Google about site changes) and an easy to publish site map (a page that links to every page on your site, thereby making it easier for the search engine to find all your pages). Will these sitmaps have all needed…

I just gave up after holding for over an hour. That always makes me mad. NS, what about a support system that is 1/2 email and 1/2 phone. We initiate the case via email or online form (like we already can for cases that are answered by email). NS researches the issue and then calls when ready to discuss. Then we don't hold…

Bump. Can this now be done? We can see sales by matrix as part of the standard sales report, but not with any detail in the grid (like a column for internal ID of the matrix parent). If we add an internal ID column, it only shows it for the child items. -Tom

I created a custom body field for SO transactions (called "year and month") and it uses this formula .... to_char({trandate},'YYYY MM') I then did a summary transaction search filtered to the last 20 months and filtered to one specific item, group by the custom "year and month" field, count of ref. no, order by custom…

I was just trying to show another person here how to use the "saved transaction search". One issue that confuses the heck out of people (IMHO) is the incomplete and/or ever changing field names. Like, in this instance, we had "Number" and "Amount" in the results tab. What amount? What Number? Is it the sales order number…

At first I didn't know if you were saying that I should use the summary area in the results tab OR the summary area in the criteria tab. Then I figured out that it was the results tab. I was confused and looked in both areas because I didn't see a "ref. no" field in either summary area's list of fields. It appears to be…

A bar graph would be fine. Your brief description sounds arduous. Can you elaborate? T