Tom Dalton · Owner · Silver Medal

We just installed it like they show here... http://www.olark.com/customer/portal/articles/337453-getting-started-1-2-3-guide The only difference was the snippet alteration to make it show the customer chatting with US ...if they happen to be a registered customer that is logged into our store. -Tom

We are testing Olark and so far it is really cool. I'm blown away by how simple their installation and configuration is. The price is also cheap. If only "other" cloud services could be this impressive. They give one piece of code that you can add to put the customer's name into the chat window. example one: [CODE]<script…

I don't use suitesocial much, so I don't know. We've been using olark chat for almost three months and LOVE it. It has another new feature that blows me away. If you're chatting with a customer, you trigger a feature and control their mouse and see their screen (limited to viewing the browser window and staying on you…

Yea, that was it. &lt;script type="text/javascript"&gt; olark('api.chat.updateVisitorNickname', { snippet: "&lt;%=getCurrentAttribute('customer','altname')% &gt;" }); &lt;/script&gt; Corey, The set-up literally takes 10 minutes and their price can't be beat PLUS they have it free for the first two weeks. See...…

Yea, NS was slow to the party on mobile-web-store capabilities. The ignite-commerce platform (coming to NS in 2012) will have a mobile version of the web-store, but you'll pay for it. See... http://ignitecommerce.com/mobile/ Most of the other carts that connect with NetSuite (via a 3rd party connectors) include a…

These connect with NetSuite (via a 3rd party connectors)... See... http://www.volusion.com/mcommerce/ and... http://www.magentocommerce.com/product/mobile

hmm. Interesting. So, they need a global redirect from https to http anywhere except for the checkout. NetSuite, any ideas? T

Please put it in as public bundle if you determine that it works as expected. thanks, t

Do a search for "stop signs" on our webpage... http://www.signsdirect.com Look at the options available after the search. Search for "sings". That is Nextopia. Nextopia works with NetSuite. I'm not sure if NS (as is) can do what you want. -T

You're looking for... reports -> web presence -> Internal Search FYI: We switched to 3rd party search that works with NetSuite. It is how NS search should be. The only pain is that its product database isn't "real time". We have to upload a new feed after adding new items to NetSuite. It's search results are sortable by…

Is there a way to disable the default WYSIWYG styling yes, go to "set preferences" on your dashboard page. go to "appearance" and un-check "enable rich text editing". T

my client is currently using netsuite without the advanced website module. So it is using the very primitive standard website system. Both versions are "very primitive" website systems IMHO.

My vote is to just have a "residential/commercial" selection tool for our customers at the time of check-out. I'd post a disclaimer letting them know that they're responsible for up-charges if they get it wrong. I think that 99% of the time they would answer it correctly and that would be a big improvement over what we've…

We're back examining the value of Amazon as an advertising tool. We have a competitor that is selling on Amazon for essentially zero profit. We know what they pay for the item because we both buy it in the same quantities from the same manufacturer. We also know what they pay for shipping and for Amazon fees. If we match…

> 1. When you submit this transaction in the Web store, a notification email will > automatically be sent to the recipient indicating that a gift certificate has been > purchased for them. > > 2. A sales order is generated in the buyer's account. After we bill that sales order, > then the recipient will receive an email…

We actually had an issue with Amazon regarding selling our items on Amazon for a higher price than on our website. We too did that because of the hefty Amazon commission but Amazon found out and warned us that it's against their policy. I gave them the option to accept it as is or we will pull those items off their site.…

We sell on Amazon. We took our "web store price" and created a new price level called "amazon price" (within NetSuite). Then we told the company that connects us to NetSuite (FarApp) to use the "amazon price" when posting our items in Amazon. The "amazon price" = our regular web-store price + a 17% mark-up. The mark-up…

That helped. Now it is better than it was, but how can I get it back like it was before the defect? We were using the tabs with the rounded top corners and there was a gap between each tab. Do we just need to wait for a fix of Defect 207883? T

> Are you using Google checkout? No Some bit of adwords code is in all four fields in the Analytics tab. See... https://system.netsuite.com/help/helpcenter/en_US/Output/Help/WebSite/SiteBuilder/Reports_WorkingWithGoogleAnalytics.html#N3364461260-0

It works now. It was entered at "set-up->web site->set up web site: Analytics/ Order Tracking Script HTML ".

Is there a way to send google the data for the "Product Category" field? I'd like to send either the web-store category that the item is in (preferred category) or the income account for each item. -Tom

Today I noticed that our adwords conversion tracking was not running anymore, so I am fixing it. This thread is old, so i'm pasting the latest version of the tracking code. &lt;!-- Google Code for Purchase / Sale Conversion Page --&gt; &lt;script type="text/javascript"&gt; /* &lt;![CDATA[ */ var google_conversion_id =…

no. It can not.

So, are you thinking that NS will be ahead of the curve on ecom? We got sitemaps 4 years after other sites that I won't mention and then those sitemaps didn't include image URLs and so I still use my 3rd party site crawler. I just read another thread that was 4 years old and asking for a "recently viewed items' feature for…

There are 3rd part configurators for NetSuite. I believe that one of them would be able to have matrix items in a kit.

I see an uptick in our "cart abandonment" graph...

Why not use the hosted version of Magento? http://www.magentocommerce.com/product/hosted-solutions

Do re-directs for every URL that changes. So, each item from your current NS store needs a re-direct to the new Magento equivalent. That is the main thing I've heard for not taking a hit to your search rankings. I'm interested in hearing how it went when it is all done. T

What is Magento lacking? They seem to be the hot platform right now. Their feature list (and list of extensions/plug-ins) is about the longest that I've seen. On a similar note, it looks like PayPal is PURCHASING Magento. PayPal is moving services to the X.com domain and it looks like X.com is a marriage of PayPal + Ebay +…

I would love to hear what the rest of the community thinks about marketing and merchandising in this world with multiple channels In addition to working with the latest channels, NS needs to look at the existing channels? "Google product search" is an older channel, but a channel none-the-less. I'd like to have our items…