Tom Dalton · Owner · Silver Medal

You'll probably find the conventional wisdom is to list your best sellers because it helps customers make a choice within a particular category. Taking your logic to the extreme (for illustration purposes only) you could remove the prices from all items, shipping costs and return policy since all these are also bits of…

It has been upgraded to S2. Our issue with this was Defect #146734 and I received an update today and it said "Your defect has been prioritized as an S3". Tom

OK. You may want to check why the automated status email says "Priority = S3". You may need to file an internal defect for the automated emails that give us the status of your fixes. -Tom

We also had the same issue with category images. We found that standard NetSuite layouts (that don't use templates) had the problem. We found a work-around ...we changed to template layouts on critical categories. I'm sure we didn't get all of our images working, but the one layout change got is up and running on a lot of…

I'm not a fan of telling competitors what our best selling items are. It may benefit customers, but it also benefits competitors. I know because I have added new items to our site that competitors have listed as one of their "top sellers". I figure, if their doing good with that item, then I should add it to the products…

Defect 146734 - category images not showing in the webstore prioritized as an S3. S3 = Average of 120 days. Really?

We also use the "correlated items" feature, but we really need something added to that feature. It currently separates correlated item lists from "manually related" items (where the NS user manually sets up the relations). You can place the lists side-by-side as the other user did, but you can't combine the two lists into…

Has anyone found a work-around? -Tom

Looks like there are a lot of options for consolidating your product feeds... http://www.feedperfect.com http://www.SingleFeed.com http://www.MerchantAdvantage.com http://www.mercent.com/solutions_shopping.aspx http://www.channeladvisor.com/comparison-shopping/ They all need good data to start with and that can be a chore…

"Feed Perfect" looks interesting. It is missing one thing that we use frequently in our "feed converter". It is missing a way to override specific feed data. Many of our NS items have description that are too long or contain HTML. Both of these things cause problems in the comparison engines. We start with a CSV froogle…

Yes, email me or send a message through the UG message feature. Let me know what it would cost. Thanks

I looked at Channel Advisor, but it seemed too expensive. They had a monthly fee and they also took a % of each sale and it added up to quite a chunk. Our margins are too tight for revenue share based advertising. Has anyone had success with any of the other options? T

I'm testing feedperfect. They want tracking code (for completed orders) formatted like this... Format <script type="text/javascript"> fpvT = new Object(); fpvT.OrderID="OrderID"; //the order ID or code fpvT.Items="product-id-1|product-id-2|...|product-id-n"; //product IDs…

We did make a related item list layout, but it is missing the controls that I mentioned earlier. Like... 1. The thumbnails are too large and the related item thumbnail resizing feature in NetSuite has no effect. 2. We can't make the text "item labels" use a smaller font 3. We can't combine Upsell and related items. It…

Also, can it combine Upsell and related items? It shows one and then the other in two different table cells. I want them to combine the results in one seamless cell. Also, why are there three different areas to specify the default related item layout? 1. List -> Website -> Tabs ...In the tab that contains our catalog it…

I vote for NS to do some native integration with Magento. I am checking the product out and it has every dream I wish for the ecommerce part of NS. I'd rather see NS adding all of the ecommmerce features of Magento to their native ecommerce package. I don't think I want to integrate with a 3rd party as it is prone to…

NS offers a related item thumbnail resizing feature. It was broke, but NS appears to have fixed it. Tom

I just talked to a company working on this, they tell me they are 2-3 months from getting Magento to work with Netsuite via the API. Keep us informed. I don't want to be the guinea pig, but I'd switch our ecommerce to Magento after others have tried it and say that it integrates seamlessly with NS. They have many ecommerce…

I've never seen Magento before. They lists a lot of ecommerce features that we have been looking for.... http://www.magentocommerce.com/features Intuit, the makers of Quickbooks, decided not to create a new ecommerce cart and just purchased Homestead (a leading ecommerce/cart provider).…

I just upgraded my Magento test acount to the latest version and looked around at the features. I'm always blown away by what you can get for free or practically free. I love their approach to ecommerce features like product reviews and such. NS somewhat provides the new feature (like product reviews in the ecommerce…

I've always advocate NS buying a Magento or whatever more advance WebStore/cart that can be made compatible and just offer it as a new and improved WebStore platform included for free with the ecommerce version of NetSuite. A 3rd party integration solution may be a tough sell for companies that don't want to add another…

Seanlucas, What about historical data on the old item? T

In some ways non-matrix is better. The issue with matrix items is that children don't have unique item images by default nor do they have their unique variant attribute as part of their name field. It is a real trick to make matrix child items flow into sales channels like Amazon and google shopping with correct images and…

Thanks for reporting that Mat. NS thought I was making up problems when I reported the issue. They basically told me that what I was reporting was impossible. Well, it isn't impossible because I can show them via WebEx if they need to see it with their own eyes. -T

the easiest place to add the code to customize the shopping cart page is under setup>website>tabs>shopping cart. in the Message and Greeting textboxes you can use JavaScripts to view frames open popups etc. Mumin, We are also interested in the "easiest" way to add any type of suggested items anywhere in our WebStore. Can…

OK, what about a gproxy alternative that does get good customer reviews? -Tom

Tony, Thanks for the tip. Can you elaborate on how to do it with Java? Even if a work-around does exist, I still think that NetSuite should make static text (and not a drop-down menu) the default display method for matrix items when only one child is active. Tom

I tested your solution. It may help some users, but it wont help us. It removes the item option from EVERY item ....even the items with more than one valid matrix option. In other words, it eliminated the pull-down from items with only one active matrix item option (which is what we want), but unfortunately ...it also…

Could someone post a copy of the script that would give us what we are looking for? Can someone from NetSuite tell us when this feature is coming or give us a detailed work-around? -Tom

Or, as with all NetSuite workarounds, you could always use JavaScript. Or NS could just fix the problem on their end. We will just leave the items displaying in an ugly and confusing manor until NS releases a fix. Hopefully it is sometime before 2012. I've been asking for this feature since 2005. -Tom