Tom Dalton · Owner · Silver Medal

sales tax is still broken!! Again!! About two weeks ago, the system mysteriously started charging everyone sales tax. We changed the "default tax item" from Illinois Sales Tax to NULL. It seemed to work for about a week and then we noticed another problem and we set the default back to Illinois and now today I noticed…

Issue: 111060

Yea, that is a work around that we added about a year ago. It isn't the greatest work around because it doesn't have any impact on what NS charges the new customer for shipping. In other words... all new customers are charged for residential (our default) regardless of what they select in that custom "address type" field. T

In our upcoming Summer 2007 release, you can specify your package size, which items ship in which packages, and which items always ship individually. We will then use this information to return more accurate shipping rates, and to automatically create packages at fulfillment. When is the summer 2007 release?

Any ETA on a fix?

Now I'm on the phone with NS. 1.5 hours before an human answerers the phone.

Issue# 110608 Total time needed to tell NS about their problem. 2 hours 7 minutes.

Baruch, NS has made the standard NS filed "residential = yes/no" UNAVAILABLE to customers during store checkout and you can't customize NS to make it available. Is there a work-around available to allow our customers to pick their "address type" when they enter a web-store order? -Tom

I don't know how it works for others, but we get charged extra $$$ from UPS if we ship something as a BUSINESS address and it is really RESIDENTIAL. So, we need that information when printing a UPS shipping label. PLUS, the store calculations will be too high for businesses IF every single customer is charged the higher…

Well, over a year ago I asked NS for a way to mark items that will always ship by themselves. So, there is an enhancement request for you to add your name to. I just don't know what it is. also,... We need a way to flag items that ship as UPS over-sized-1 and UPS over-sized-2 so NS can charge accordingly. We need a way to…

Interesting. I never tried that site. We have two identical home pages. One is at... http://www.signsdirect.com/site/featured_categories.html One is at... http://www.signsdirect.com/ They appear identically on the screen, but one is a static page hosted in the NS file cabinet. The shorter URL is the one we use now (we…

Have you considered adding a google sitemap? We have added one to our NS site. See the thread in this group called "Google Sitemaps??'. T

> And even when you fix it now we have to wait till Google comes back > to index us again before our sales will go back to where they were. Not if you add a "Google sitemap" to your site and use the "notify Google" feature. With a sitemap, you notify Google when you have new information to be indexed ....rather than just…

Julian, NS already DOES offer a preferred suppliers field for each individual child item. You may need to activate a feature in your account. Our child items each have a "preferred vendor" at the bottom of the "basic tab". Do you have "multiple vendors" turned on? Anyhow, they have it already, BUT unfortunately that is…

I just tried to enter a matrix item 4 times in a row with no success!!! Each time I got the same error. It says "Drop ship/Special Order items must have a preferred vendor and a cost". Each time I had entered the preferred vendor and a cost information and yet it would say that I did not supply that information!!! This is…

Tom, Issue 101545 (your second point) is marked as a bug, not as an enhancement. The issue was upgraded last week. When I go to the "support center" it says "Case # 409214 : Enhancement: 101545 - retain Preferred vendor information after editing the parent matrix". I doesn't say "Issue" .... it says "Enhancement". -Tom

Yet another problem with matrix items... Child Item # 1 (active item) 1-9 ... $10 10+ ... $8 Child Item # 2 (active item) 1-9 ... $10 10+ ... $8 Child Item # 3 (Inactive item) 1-9 ... $8 10+ ... $5 Displays in store as... 1-9 ... $8-$10 10+ ... $5-$8 So, deactivating a child item doesn't remove it from the quantity pricing…

Thanks Angie, They are saying the target version for a fix of this problem is a Feb. 2007 release. -T

OK. We got Google checkout integrated and it seem to work fine. I do have one question. Our customers can use Google in our webstore via the Google checkout Integration, but I'm also interested in having the "Google checkout" button by our items in Google's shopping database. Is that a separate project or does that come as…

Actually, I found the problem or work-around for the above post. I didn't have a value in the "vendor purchase price" (under the inventory tab). I did have a "vendor purchase price" on the purchase price area on the bottom of the basic tab, but you need it in both places (on some occasions, but not on other...depending on…

On the OLD user group, I posted the problem above. A NS user replied and said... > This lovely bug is tied to the Multiple Vendors feature. If you turn > off the Multiple Vendor feature and enter cost and vendor, you can > mark the item drop ship/special order. You can then you go back > and turn on the Multiple Vendor…

Julian, click on "support -> customer service -> contact customer service online" and then choose "enhancement" and type something like "please add my name to the enhancement number 100459 and enhancement number 101545". Julian, the first enhancement is different than what you thought and your "work-around" wouldn't help…

A penny saved is a penny earned.. If you proceed just 5% of transactions through Google over the past THREE years (since 6/06), then you would have increased revenue from decreased card processing fees. In our case, the saving on processing 5% of orders for a discount and discounted adwords (for Google Checkout users)…

In another ecom platform that we used, I would actually learn about new technologies when the platform released them as an enhancement. It was like they scoured the internet looking for SEO advantages and ecom add-ons and marketing tools and ecom "helper sites" they could integrate with and they brought useful ecom…

A fix for 101545 was implemented in October. Thank you NS. Julian, I would appreciate a vote for 100459. It says "if only one matrix child items is ACTIVE, then do NOT display a drop-down box with the one available option". Instead display the one available option as static text. EG: "Size=LARGE" or "Color=Red" In other…

Just so NS knows, this matrix item bug has once again cost us about 10 hours of unneeded frustration. Someone at our company adjusted the weight on a PARENT matrix item that has about 350 child items. Now every child item is set to the exact same vendor code and vendor purchase price (at the bottom of the "Basic Tab"). Now…

I guess I should say "four Matrix fixes needed ASAP" and include the ability to import matrix items and the ability to use the "SAVE AS" feature to easily duplicate any matrix item. I didn't include those two requests because I know that those are two "major issues" that they are very aware of and I figured that they would…

3%. Sounds like the opportunity is over. Can I remove my vote for that enhancement? I guess that I can lower it to one star. So, no volume discounts at Google Checkout? That would be kind of unusual, but not unheard of. T

Google checkout is in testing now and we expect it to be generally available next month. Thanks, -e I also greatly appreciate any amount of information we can get about the future plans for NetSuite because we have been burned by paying for an expensive customization only to find out that a NS fix was just around the…

Would Netsuite be prepared to give us some insight into its thinking on where matrices are going and when the current problems will be fixed? I just tried to enter a matrix item 4 times in a row with no success!!! Each time I got the same error. It says "Drop ship/Special Order items must have a preferred vendor and a…