Tom Dalton · Owner · Gold Medal

NetSuite keeps freezing. Then, I keep getting a little yellow offline message in the bottom right corner of my browser window. Anyone else?

The search results get emailed to box and the CSV attachment gets stripped out and auto saved into a folder on box that has a URL that I set our feed platform to grab data from. They take our product feed and process it and send it out to various places. It worked great until we got over 5mb. It has nothing to do with…

Thanks. I was wondering if anyone ever had a similar issue. The search does have about 15 formula fields if there is a limit on those. I wondered if there was a limit on the file size ..and not the number of lines. Then I could see it chopping things off on a random number of lines depending on how much data is contained…

We're 100% down (web store and back-end). I can't even log into NetSuite to report the issue because I get this... [ATTACH=JSON]{"data-align":"none","data-size":"full","title":"error.png","data-attachmentid":427261}[/ATTACH]

our web store looks like this right now.... [ATTACH=JSON]{"data-align":"none","data-size":"full","title":"error2.png","data-attachmentid":427263}[/ATTACH]

yes. Same here. They likely have an absolute URL to something in NetSuite. For example, https://system.netsuite.com/app/... became https://system.na3.netsuite.com/app/... and so their URL should just be "/app/..." to keep working properly. Just a guess.

We can't order inventory of Matrix child items. NetSuite, when will this be fixed?

They said it could also be related to Defect #460020. Just know that a defect "u3" (3 to 6 business days) won't help us much. We've already got about 20 orders orphaned in Amazon. Last time we had an issue connecting to Amazon (that one was on Celigo) our Amazon account got suspended for too many late shipments. Then,…

One person here seems to believe that it is only effecting the orders of Matrix child items. Those Amazon orders aren't transferring via Celigo to netSuite. That info isn't fully verified.

Defect #460020 and with new defect prioritization program, it is a "u3" and should be resolved in 3 to 6 business days.

Celigo said it is because NetSuite is giving an error "when Celigo does a lookup for the item". See attached image. [ATTACH=JSON]{"data-align":"none","data-size":"large","data-attachmentid":425742}[/ATTACH]

I try to contact NetSuite thought the "support center" and I get this.... [ATTACH=JSON]{"data-align":"none","data-size":"full","title":"contact-netsuite.png","data-attachmentid":425201}[/ATTACH]

We do not use Merchant eSolutions! We use PayFlow Pro. We have the issue!

Getting this... [ATTACH=JSON]{"data-align":"none","data-size":"custom","height":"138","title":"paypal-issue4.png","width":"900","data-attachmentid":424901}[/ATTACH] and this....…

I try to submit a case to Netsuite online and I get no email confirmation and when I submit the case I get this..... [ATTACH=JSON]{"data-align":"none","data-size":"full","title":"cant-make-case.png","data-attachmentid":425199}[/ATTACH]

not likely because the issue was intermittent. It seems to have gone away for now.

What payment processing service do you use?

Defect #- 429176

I assume it throws of our bounce rate with google analytics... otherwise, I wouldn't worry about it. -Tom

Oh, I see now. It was something that ONLY happened on FRIDAY the 30th. Maybe NetSuite did something on that day. Updates seem to happen on Friday evenings. We had 10k+ visits to that page on the 30th. Nothing before and nothing after that date.

The payPal site says "Increase in 10601 errors for DoCapture API".

NO FIX! We're getting a larger number of un-processable orders. After they get it fixed, we'll have to call every customer and get their credit card number again so we can get a new authorization.

Never mind. It is still happening. Anyone else?

Up for a minute and down again. Just tike yesterday.

Same here. Two days in a row.

We're still down. Loosing money. Customers calling.

Is anyone else getting Intermittent outages? We keep loosing NetSuite for three or four minutes and then it comes back online. Currently it is down for us.

We've been getting Intermittent outages? We keep loosing NetSuite for three or four minutes and then it comes back online. Currently it is down for us.

and up again.

Back-end seems to be back now. Intermittently. Web-store is still 100% down.